Program Manager

Sprinto

300+ employees

helping 2000+ customers across 75+ countries.

$32M in funding

Program Manager

About The Role

Strategy & Operations team,

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CX team

What You’ll Do

• Design onboarding journeys, touchpoint cadences, and retention interventions that accelerate time-to-value and improve early-stage customer engagement
• Build standardized playbooks for onboarding, adoption, and value realization across customer types to enable scale and consistency
• Implement lifecycle programs in collaboration with relevant stakeholders in CX, Product, and RevOps, ensuring clear adoption plans, documentation, and training
• Track key lifecycle KPIs such as onboarding completion time, time-to-value, expansion rate, retention, and customer health scores
• Run weekly operating rhythms (reviews, retrospectives, and stand-ups) to drive accountability and cross-functional progress
• Experiment with A/B tests and workflow variations to improve activation, engagement, and retention outcomes
• Troubleshoot process gaps, tool misalignments, and handoff issues through root-cause deep dives
• Collaborate with stakeholders within RevOps, CX, and Product to ensure clean data flows, unified metrics, and automation of key lifecycle steps
  

What We’re Looking For

• 4-6 years of total experience in a business role, from which at least 3 years in program management or strategy & operations is a must
• Experienced candidates with backgrounds in SaaS, consulting, or operations-heavy businesses (e.g., marketplaces, logistics, quick commerce, fintech, B2B services, etc.) will be preferred
• An understanding of Customer Success and Account Management is desirable
• Strong familiarity with customer lifecycle metrics and funnel-based thinking
• Demonstrated ability to build scalable operational playbooks and roll them out across cross-functional teams
• Excellent data fluency and proficient with spreadsheets, dashboards, and working with BI teams or tools (e.g., Metabase, Looker, Tableau)
• Some proficiency with workflow automation tools is desirable (e.g., Zapier, n8n)
• Strong verbal and written communication skills
• Clear, structured thinker with a bias for action and strong execution ownership
• A collaborative work ethic with the ability to influence and work cross-functionally with GTM, Success, Support, and Product teams
  

Why Sprinto?