Posted:None| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drivetrain is seeking a dynamic and experienced Program Manager to join our team. This role will focus on managing customer-related activities for our product implementation team and will be part of the CEOs office. The Program Manager will also take on various Chief of Staff responsibilities, interfacing with global customers, and owning customer success metrics.

Key Responsibilities

Customer Engagement: Serve as the primary point of contact for global customers during product implementation, ensuring their needs are met and expectations exceeded.

Project Management: Lead cross-functional teams to deliver successful implementation projects on time and within budget while maintaining high-quality standards.

Metrics Ownership: Develop, track, and report on customer success metrics, using data to drive improvements in service delivery and client satisfaction.

Strategic Planning: Collaborate with the CEO and other executives to define strategic initiatives that enhance customer experience and align with business objectives.

Stakeholder Communication: Maintain clear communication with internal teams and external stakeholders, providing regular updates on project status and addressing any concerns promptly.

Process Improvement : Identify opportunities for process enhancements within the implementation workflow to streamline operations and improve efficiency.

Risk Management: Proactively identify potential risks associated with customer projects and develop mitigation strategies to ensure successful outcomes.

Team Collaboration: Foster a collaborative environment across departments, including sales, engineering, and support teams, to ensure alignment on customer objectives.

Experience:

1-3 years in program or project management roles, preferably in a SaaS or technology-driven environment.

Skills:

Proven track record of managing complex projects with multiple stakeholders.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills to effectively engage with diverse teams and clients.
Familiarity with Agile methodologies is a plus.
Ability to work in a fast-paced environment while managing competing priorities.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Drivetrain logo
Drivetrain

Automotive Technology

San Francisco

RecommendedJobs for You

kolkata, mumbai, new delhi, hyderabad, pune, chennai, bengaluru

kolkata, mumbai, new delhi, hyderabad, pune, chennai, bengaluru