Program Manager - Business Operations

Role Summary: Program Manager - Transitions and Business Operations plays a critical role in enabling the successful onboarding and operational integration of new functions or brands into the CoE. Acting as the primary liaison between the incoming teams and enabling functions such as HR, Finance, Talent Acquisition (TA), and IT, this role ensures a seamless transition and a structured 30/60/90 day integration plan. Additionally, the individual will drive cross-functional strategic initiatives, establish process governance models, and enable business intelligence as required.

Key Responsibilities:

1.CoE Onboarding Program Ownership

• Serve as the single point of contact for any new function or brand establishing presence in the CoE.
• Partner closely with HR, TA, Finance, IT, and other enabling functions to drive operational readiness.
• Design and execute end-to-end onboarding frameworks, ensuring infrastructure, systems access, and cultural immersion are enabled.
• Facilitate and track 30/60/90 day onboarding success plans in collaboration with hiring managers and CoE leadership.
• Key Skills:
  • Strong stakeholder management and cross-functional coordination
  • Operational project management
  • Empathy and cultural onboarding sensibility
  • Process mapping and readiness assessment

2.Strategic Initiatives & Program Delivery

• Lead and support high-priority, cross-functional strategic programs aligned with CoE goals.
• Drive planning, execution, and governance of initiatives ranging from operating model transformation to expansion strategy.
• Deliver insights and recommendations that support data-driven decision making and continuous improvement.
• Key Skills:
  • Strategic thinking and program management
  • Executive-level communication and influence
  • Risk identification and mitigation
  • Business acumen and change management

3.Process Governance and Operational Excellence

• Build and institutionalize governance models and operating rhythms for CoE-wide processes.
• Establish standard operating procedures (SOPs) for onboarding, knowledge transfer, and operational workflows.
• Act as a control point for compliance and quality assurance, partnering with internal audit or risk functions as needed.
• Key Skills:
  • Process design and documentation
  • Operational governance and control frameworks
  • Metrics definition and tracking
  • Continuous improvement methodologies (Lean/Six Sigma preferred)

4. Business Intelligence and Decision Support (As Needed)

• Identify opportunities to embed business intelligence into CoE operations and leadership reporting.
• Work with analytics or data teams to build dashboards, KPIs, and scorecards that track success metrics.Translate complex data into executive-level insights and presentations.
• Key Skills: Analytical mindset and data storytelling Familiarity with BI tools (e.g., Tableau, Power BI) KPI development and tracking Executive reporting and visualization

Qualifications:
10-14 years of total experience with at least 5 years in program management, strategic operations, or transformation roles.Proven experience in onboarding management, cross-functional program delivery, or CoE operations.Excellent communication and stakeholder management skills, including experience interfacing with senior executives.Strong problem-solving orientation with a bias for structured execution.Prior experience in global capability centers, shared services, or strategy functions is preferred.MBA or equivalent post-graduate degree is a plus.

What Success Looks Like:
Every new function/brand is integrated seamlessly into the CoE with clear ownership, accountability, and engagement from day one.Strategic programs are executed on time, with measurable impact on CoE goals.Governance models are adopted and institutionalized across the CoE.Leadership is supported with timely and relevant data-driven insights.