Program Coordinator

Pearson

1 - 5 years

6 - 7 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:5 hours ago| Platform:

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Skills Required

Application support Program Coordinator Disciplinary action Time management Manager Technology Customer service Subject Matter Expert MS Office Operations Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are the worldlearning company with more than 24,000 employees operating in 70 countries
We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale
We believe that wherever learning flourishes so do people
The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators
They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues
Primary ResponsibilitiesLevel 2 Escalation callsDirectly liaising with the US (United States), EMEA (Europe, Middle East, and Africa,) and APAC (Asia Pacific) lines of businessAct as an escalation point for service-related problemsPromote client programs and productsInput accurate customer information into the databaseAssist in training and monitoring call center agents to ensure quality of serviceMaintaining the SLA for different LOBsQualifications/Education and
Experience:Required Education- Bachelordegree3-5 years of experience in a similar/related positionConfident and fluid communicatorHigh levels of customer service skillsPreviously operated in a Level 2 support rolePrevious subject matter expert knowledgeFamiliar and comfortable working in a busy corporate environment/shifts (24\\*7)Experience in providing application supportFamiliar with MS OfficeDesired Candidate Profile:Excellent oral and written communication skillsGreat attention to detailProblem-solving skillsStrong organizing and time management skillsCustomer service skillsEffective teamwork skillsNote - No disciplinary action in the last one year

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