31 Program Coordinator Jobs

Join a dynamic and forward-thinking team within the Engineering Enablement function, part of the Group Chief Technology Office (GCTO), in our client's Technology Services area. The mission is to engage and empower Engineers across the Group Operations & Technology Office (GOTO) by fostering vibrant engineering communities, delivering impactful learning programs, and driving engagement initiatives that connect the dots for greater innovation and collaboration. The team drives flagship initiatives such as the Certified Engineers Program, Distinguished Engineers Program, Annual Hackathon, and more. We are seeking a highly organized, proactive, and detail-oriented Program Operations Assistant / Personal Assistant to support the Program Lead in the successful execution of strategic programs and day-to-day operations. This role offers a unique opportunity to work at the heart of a high-impact team, contributing to initiatives that shape the engineering culture and capabilities across the organization. Key Responsibilities: - Provide daily administrative and operational support to the Program Lead. - Manage calendars, schedule meetings, and coordinate follow-ups. - Track and organize tasks, deadlines, and deliverables across multiple initiatives. - Plan and execute offsite meetings, workshops, and team gatherings. - Coordinate logistics, agendas, and materials for internal and external events. - Support the planning and delivery of key events such as hackathons and recognition ceremonies. - Liaise with internal stakeholders, vendors, and external partners. - Ensure timely communication and alignment across teams and functions. - Prepare meeting notes, presentations, and status reports. - Maintain documentation and knowledge repositories for ongoing programs. Skills: Must have: - Proven experience in a Personal Assistant, Administrative Program Coordinator, Executive Assistant, Program Operations Assistant, or Program Coordinator role, preferably in a technology or corporate environment. - Strong organizational and multitasking skills with a keen eye for detail. - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g., Teams, SharePoint). - Ability to work independently and handle confidential information with discretion. - A proactive mindset with a passion for supporting high-performing teams. Nice to have: NA Languages: English: C1 Advanced Seniority: Regular Location: Pune, India Service Delivery Management BCM Industry Date: 29/07/2025 Req. VR-116237,

We are the worldlearning company with more than 24,000 employees operating in 70 countries We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale We believe that wherever learning flourishes so do people The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues Primary ResponsibilitiesLevel 2 Escalation callsDirectly liaising with the US (United States), EMEA (Europe, Middle East, and Africa,) and APAC (Asia Pacific) lines of businessAct as an escalation point for service-related problemsPromote client programs and productsInput accurate customer information into the databaseAssist in training and monitoring call center agents to ensure quality of serviceMaintaining the SLA for different LOBsQualifications/Education and Experience:Required Education- Bachelordegree3-5 years of experience in a similar/related positionConfident and fluid communicatorHigh levels of customer service skillsPreviously operated in a Level 2 support rolePrevious subject matter expert knowledgeFamiliar and comfortable working in a busy corporate environment/shifts (24\\*7)Experience in providing application supportFamiliar with MS OfficeDesired Candidate Profile:Excellent oral and written communication skillsGreat attention to detailProblem-solving skillsStrong organizing and time management skillsCustomer service skillsEffective teamwork skillsNote - No disciplinary action in the last one year

Expert Facilitator Designation: Expert Facilitator Reporting: Center Head Qualifications: Degree in Early Childhood Education (NTT, Montessori, ECE, CIDTT trained) compulsory or bachelor s degree Experience Minimum 3 years of early years teaching experience Work Timings 8.30/9 am 3.30/4pm (7 hours) We offer our team a stimulating, open, safe and supportive environment with access to the best educational practices, latest technological tools, continuous professional development and growth opportunities. Our passionate faculty are reflective practitioners, lifelong learners and active participants of a global professional learning community. We seek Expert Facilitator who: possess excellent English language skills verbal and written. Should speak grammatically correct language with proper diction, pronunciation and no MTI. are excellent communicators are adaptive have ownership embrace diversity and inclusion are community builders Key Responsibility and Accountability Curriculum Delivery The Head Teacher works with the Center Director and in collaboration with the Curriculum/Program Coordinator and other head teachers to implement planned lesson plans to support the holistic development for children aged 2 years to 6 years Supports the achievement of learning outcomes of all the learners in her care and supervision. Instruct learners in a classroom setting according to the curriculum and learning domains. Perform formative and summative assessments and contribute to the development of assessment strategies and arrangements for the key learning areas. Highlight any developmental delays and adopt the inclusive practices to support each and every child in their learning journey in consultation with the PLs/PCs and the CD Brings in innovative methodologies, new insights and practices in lesson plan delivery facilitating improvement in the learning process. Share timely feedback with the PLs/PCs on the curriculum design if changes needed, appropriateness, relatability to the learner to ensure that the curriculum is contemporary at all the times Ensure the classroom is well maintained, visually appealing to the learners and aligned with the theme of the month Develop a life-long love and appreciation for learning in early years. Team Work Work collaboratively with all the stakeholders in the development and enhancement of curriculum, pedagogy, and teaching and learning and over all service delivery. Work closely with the curriculum coordinator and centre team for events, curriculum planning and other curriculum activities pertaining to the respective program Carry out any other duties as assigned by the Preschool Principal/the Head of School/centre. Mentors the fellow teachers (if assigned as a Buddy) for the newly joined facilitators Mentor, collaborate and work in tandem with the care giving staff in the classroom. Enable them to contribute to the learning process of all the learners Demonstrates creativity, initiative, collaboration and resourcefulness in supporting the teams and CD in achieving the overall centre goals Communicate timely with the manager on anything that requires immediate attention. Works effectively both as a team member and independently. Health & Safety Establish and ensure positive and safe physical and emotional climate in classroom and at the centre. Ensure child development, safety, and wellness by contributing to and following all the policies, procedures and guidelines. Ensure that the classroom environment both emotional and physical is always conducive to the overall development of the learners in the classroom. Parent Connect Works in partnership with parents to enhance the learner s potential Interact with parents to discuss child s progress and other needs during PTCs and on need basis. Ensure the weekly, monthly, quarterly and annual child s learning samples are shared as per the plan Handle parent communication on an ongoing basis wrt learning and care of the child Address escalations along with the CD wrt any incident happened in the class Professional & Personal Development Ensure mandatory participation in skill enhancement, workshops and trainings in line with global practices. Work towards acquiring current best practices in pedagogy and innovation. Keep herself updated with the changes in the syllabus, NEP requirements, admission/entry requirements of big school (for grade 1) etc. along with the global practices Classroom Code of Conduct Respect the right and dignity of every team member. Be social and humane, rationale and democratic in all professional conversations and interactions Strive to soothe any concern, apprehension, expectation mismatch brewing up immediately. Create undiluted fun moments sensitively never blurring the lines of professional decorum. Lead by example, help, support wherever required as everyone has a bad day and a situation unique to each. Enthusiastic, takes initiative and displays ownership Ability to manage time, resources and stress effectively Serve as a role model to children and staff in terms of punctuality, respect, and responsibility Acting as a guide to colleagues in times of doubt and helping them take appropriate decisions and actions Adhere to grooming standards Qualifications and experience required: Demonstrated knowledge of current best practices in pedagogy and innovation. Successful teaching experience. Recent training and/or experience in the current curriculum. Experience as a Teacher in early years education. Excellent written and verbal communication skills (English language proficiency) Ability to communicate effectively with students, parents, teachers and others. Relevant university credentials in an academic field. Secondary license or certification for teaching the subject would be an added plus. Work experience with other cultures and nationalities. Ability to differentiate instruction for all learners. Ability to participate in and establish collaborative structures. Proven ability to develop successful academic programs. Willingness to moderate assignments at all levels to ensure collective understanding of achievement. Willingness to reinforce mission and core values of the organisation. Ability to use learning data to explore and improve teaching and learning practices. Ability to engage students in learning activities using a variety of current technologies and online platforms. Additional Skills Basic Computer skills including MS Office suite of MS Word, MS Excel, MS PowerPoin

Please refer the below document for work responsibilities Careers | SNEHA One-Stop Crisis Centre at KEM Hospital A 490+ person-strong organisation, SNEHA s team delivers pioneering initiatives in women and children s health across vulnerable areas in Mumbai and in other parts of India. Working at SNEHA Our interdisciplinary team comprises professionals from a wide range of backgrounds, including medicine, public health, social work, psychology, management and accounting. Our team has presented at national and international conferences. We provide opportunities for training, capacity building and grassroots exposure. Equal opportunity employer We are an equal opportunity employer and are committed to ensuring a fair and inclusive workplace. Our policy against sexual harassment and our values reinforce this commitment. "I don't come from a public health or development background, yet my time and learning at SNEHA so far has been an enormous learning experience. I particularly appreciate the number of training opportunities to learn and pick up new skills." Hussain Shaherwala Data Officer, Healthy Cities Programme "At SNEHA, I have the opportunity to grow as a professional by handling entire projects as a leader. I have been encouraged to be innovative in my work and I find that people at SNEHA are invested in my growth and progress. I love coming into work every single day, not just because I m passionate about my work but also because this is such a friendly environment to work in." Dr. Isha Sonawane Programme Coordinator, Maternal and Newborn Health In my one year stint at SNEHA, I have had the opportunity to build M&E protocols for projects from scratch and upgrade my skills as a researcher. While we work hard here at SNEHA, the culture is polite and appreciative, and all the staff are friendly, respectful and supportive. Overall, this is a great place to work!" Karishma Navalkar Monitoring & Evaluation Coordinator, Child Health and Nutrition "The best part about my job at SNEHA is that I get to interact with a wide variety of people, from our field workers to our Directors. The management at SNEHA is understanding and empathetic; my seniors are approachable and guide me in the right direction." Yashank Suvarna Officer, Human Resources "I don't come from a public health or development background, yet my time and learning at SNEHA so far has been an enormous learning experience. I particularly appreciate the number of training opportunities to learn and pick up new skills." Hussain Shaherwala Data Officer, Healthy Cities Programme "At SNEHA, I have the opportunity to grow as a professional by handling entire projects as a leader. I have been encouraged to be innovative in my work and I find that people at SNEHA are invested in my growth and progress. I love coming into work every single day, not just because I m passionate about my work but also because this is such a friendly environment to work in." Dr. Isha Sonawane Programme Coordinator, Maternal and Newborn Health Community Organizer- Counselling || Shatabdi Hospital/Prabhadevi & Parel) Community Organizer (Female) || Govandi/ Dharavi Community Organizer (Male) || Govandi/ Dharavi Program Officer || Govandi/ Dharavi Female Program Officer || Govandi/ Dharavi Coordinator-Training and Documentation || Kurla, Wadala Male Program Officer || Across Mumbai Officer- Data || Chembur Consultant Coordinator- Training || Across Mumbai Consultant Clinical Psychologist || Govandi/ Dharavi Consultant Program Officer || MEast Community Organiser || Kurla Program Coordinator || GTB Coordinator Documentation || Across Mumbai Consultant Doctor || MMR Officer- Finance (Compliance) || Santacruz Coordinator- Training || Central Officer - Program Logistics || Santacruz Training Coordinator || GTB Coordinator Program Logistics || Santacruz Manager- Human Resource || Santacruz Consultant Finance || Santacruz SNEHA welcomes people to contribute their skills, time, talent and experience through our Volunteer Programme. Volunteers must be at least 18 years of age and willing to commit time as required depending on the available opportunity. We do not have regular weekend volunteering opportunities except during our advocacy and fundraising events. SNEHA (Society for Nutrition, Education and Health Action) Behind Building No. 11, BMC Colony Shastri Nagar, Santa Cruz West Mumbai 400 054 India

Summary Location: Bengaluru, India (onsite 4 days per week) Shape the future of talent. Build meaningful experiences. Grow your career in early talent recruitment. At Guidewire, we believe in nurturing the next generation of talent through innovative, inclusive, and impactful early career programs through our Guidewire Basecamp program. Our Global University Recruiting team is growing, and we re looking for a motivated, detail-oriented, and curious University Program Coordinator to join us in delivering exceptional experiences for interns and graduates across APAC and beyond. Job Description This is a hybrid position that blends recruitment delivery with program coordination : 50% Recruitment Delivery: You will partner closely with universities and the broader Guidewire talent team to recruit top early career talent primarily technical interns across APAC. You ll support and coordinate university engagement activities (on-campus events, career fairs, hackathons, and more) and help execute the APAC university recruitment strategy in alignment with our global vision. 50% Guidewire Basecamp Program Delivery : You will help bring our Guidewire Basecamp intern program to life creating positive experiences for interns from pre-hire through to orientation and beyond. You ll coordinate local intern events, giving-back initiatives, final demo sessions, and program swag. You ll also collaborate on the delivery of our global intern experience. This is an onsite role based in Bengaluru , where you ll work 4 days per week from the office , helping to build community and connection for our early talent. What you ll do Coordinate and deliver recruitment activities for interns, primarily in technical functions Partner with APAC universities to book, plan, and execute campus events Support the APAC university recruiter in executing the regional early talent strategy Deliver a high-quality pre-hire and onboarding experience for interns as part of the Guidewire Basecamp program Organize intern social, cultural, and giving-back events Coordinate intern final demo sessions and associated logistics (swag, comms, etc.) Support global university recruiting projects and broader Talent Acquisition (TA) initiatives Help ensure a consistent, inclusive, and positive intern experience What we re looking for 2+ years experience in university recruitment, campus coordination, or early career talent programs Strong event coordination and project management skills Excellent attention to detail and organizational abilities Strong communication skills and confidence engaging with internal stakeholders and external partners A proactive, motivated, and curious mindset, with genuine interest in early careers recruitment Ability to thrive in a fast-paced, global, collaborative environment Willingness to be onsite 4 days a week in our Bangalore office Why Guidewire Be part of a global team: Collaborate with colleagues across APAC, EMEA, and North America Make a real impact: Help shape the careers of the next generation of tech talent Grow your career: This is a varied, hands-on role where you ll build your expertise in both recruitment and program management Inclusive culture: We re committed to diversity, equity, and inclusion in everything we do About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the worlds most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team. Pearson VUE is a business of Pearson, the worlds leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Your Opportunity Customer Relations Program Coordinator Based in Noida, India Regular full-time position working 40 hours per week At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting vacancy as you ll be responsible for taking on many different types of interest from internal stakeholders relating to customers experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects! In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today! Our Successful Candidate This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms. We require a high school diploma or equivalent level qualifications as a minimum. Bachelors Degree, or equivalent work experience is preferred. Experience training, teaching, or coaching is desired. Time management skills and the ability to prioritize and multitask is necessary. Take your career to a new level - we have many interesting and dynamic projects to look forward to in 2025 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE. Our Recruitment Process We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application! 1168725 Job: Customer Success Job Family: GO_TO_MARKET Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Remote Req ID: 20243

BACKGROUND . Over its 15 years of existence, THF has reached more than 35 million beneficiaries through its programs. THF works with communities through direct implementation of projects on the ground in addition to providing local management and monitoring support to not-for-profit organizations in India funded through THF USA and RIST. General Project Name : Hans Education Programme-Awadh Location of Job : Bahraich, Uttar Pradesh No. of Positions : 4 Annual Salary (before TDS): Salary will be commensurate with education, experience of the candidate and past salary drawn The Life Skills Education Mentor spends the majority of her time providing support to the tutors, facilitating Life skills and career guidance sessions with students, home visits to the students, organising parents/community meetings and assisting the Program Coordinator in carrying out all activities of the project. The position will be based in a selected school and will involve extensive travel to the areas of work and community-based learning centres. The incumbent will also be responsible for strengthening linkages with SMCs, collecting program data, undertaking monitoring as required and entering it into the THF s database. This position will have a direct interface with adolescent students in Govt. schools. The LSE Facilitator reports to the Program Coordinator. This position will closely work with the Tutors, Career Guidance Counsellor and PC. Duties & Responsibilities: Program Implementation: Program Implementation and Training {Provide support to tutors and facilitate Life skill sessions, and career guidance to students (as per program design)} Set a schedule of visits to the students home Support to tutors to set the schedule of academic support as per students needs, observing tutoring classes and providing hand-holding support as per the requirement. Undertake regular field-based monitoring as per the approved monitoring plan Fill out the monitoring forms, consolidate and report to the office. Support and facilitate the administration of baseline assessment tools for all the students and stakeholders. Facilitate the monthly/quarterly meetings of school teachers (cluster/block/ level) to discuss and identify solutions to challenges are facing in program implementation and in working with the students. Participate in regular training and meetings with the THF team. Ensure feedback is given to specific schools/tutors and recorded in writing regularly. Participate in government stakeholders/SMT visits to program locations and provide information to donors/stakeholders about the Program as needed. Participating in Career Guidance activities Liaising, networking and building linkages at the field, and block level: Establish and strengthen monitoring mechanisms at the school/block level while working closely with the governance systems Liaison with the government to strengthen the mainstreaming of reporting and monitoring mechanisms related to the Program Building linkages with like-minded organizations for referral services for students after discussing with the Program coordinator. Providing support to tutors in maintaining academic records as decided. Providing support to tutors in periodic assessment of the girls and keeping records for the same. Ensuring Quality program at the field level: Understand and work on factors that may impede the quality and fidelity of Life skills on the field. Tracks to see if quality standards are being met and provide updates to PC Use academic support observations form and basis tool to provide feedback to school tutors and the Project Coordinator Planning, Reporting and Documentation: Ensure tutors are keeping program records as decided per the program design. Collect the data and provide to PC/PM as needed and agreed as per data flow mechanisms Collect the data (MIS), provide it to the PC/PM, and enter it into THF s database (as indicated). Document best practices, case studies, photos and lessons learned and share with the Team. Flag challenges/issues/timely alerts to the reporting manager to ensure smooth implementation. Collect student s attendance records from the school and submit them to PC Prepare the home visits and stakeholders meeting (meeting with parents, SMCs, school authority and teachers) reports and collect the attendance data for the same and submit it to PC Qualifications : Master s degree in Education/ Social Work/Development/Gender Studies or equivalent to these. 1-2 years of relevant work experience in areas of education, gender and life skills. Prior experience working closely with school teachers and the government. This position requires extensive travel to the homes of students and other schools /block levels. Good interpersonal skills and a team player. Good understanding of MS Word and MS Excel for reporting purposes. Strong organizational and planning skills including the ability to monitor progress of program implementation. Prior experience in facilitation and training.

Program Coordinator | VTI - Youth Program Location: Ahmedabad About Quest Alliance : At Quest Alliance, we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators. We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training. At Quest you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment. We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business. About the Program: MyQuest s objective is to provide a holistic development platform for young people as well as provide a lifelong, continuous learning opportunity to disadvantaged youth. We use content, pedagogy and technology, to drive the delivery of teaching and learning. Through our signature blended learning approach we develop critical life-work skills that are critical for success in the 21 st century. Our curriculum includes media elements like games, videos, audio, and visuals as well as the use of dictionaries for vernacular translations. The Role: The role will work as part of the Youth program team and coordinate with other members of the QUEST team to ensure efficient and effective implementation of projects undertaken by QUEST Alliance. This role will Support partner organizations in Program delivery and ensure quality of delivery by team management. Oversee all the work of VTI, CSO Initiatives and Lisoning with Govt. departments for transfer of experiences and knowledge resources in the western region. Roles and responsibilities Timely Delivery and Program Implementation Operational oversight of all work with VTIs, CSOs and Govt. bodies in the western region. Support in the development of operational plans to achieve high quality delivery against program objectives, quality standards, and targets. Build a CSOs network in the western region. Support the Sr. Program Manager to regularly review processes and materials. Lead on identifying and evaluate potential risks related to impact of the program and take necessary steps to include risk mitigation in program reviews and design Ensure MyCareer & Gender becomes integral part of the program Lead the data management of VTIs for your region Ensure all the relevant data is available on time Ensure the monitoring tools are understood by the team and is used for reporting Support the M&E focal point with baseline, end line and other relevant assessments Submit all the relevant monitoring reports on time Ensure the program process is documented and enough case studies are in place to show the impact or progress of the program. Ensure the data is analysed and feeds into the planning and review meeting Support all reporting requirements such as quarter reviews, annual reviews Relationship Management - Stakeholders (Internal and External) Build and maintain strong relationships with VTIs and create a partner network across the western region Ensure all VTIs, CSOs and Govt. bodies receive the appropriate support and updates to implement the program effectively. Organise and lead the VTIs capacity building activities in coordination with the Training & Content Manager Ensure additional support needs of the VTIs, CSOs and Govt. bodies are identified, assessed and any reasonable adjustments are made to their journey. Support the development and implementation of innovative VTI engagement and retention processes Support with the donor visits Ensure each VTI is able to meet the data reporting standard by giving them the necessary inputs, support and having agreed timelines in place for reporting Support VTIs with placement days and other career connect activities Team Management Ensure that all employees managed have clear performance objectives and development plans. Manage Program officers and associates, ensuring that they are clear on the change they are contributing to and on their roles and responsibilities. Support, mentor and coach the Program Officer / Associates / Facilitators / Fellows as part of their professional development and help them to be highly effective in their work. Ensure that program associate work together to share learning and to exchange skills Ensure the Program associates are able to manage their team effectively Serve as a role model at all times Coordinate training and other capacity-building initiatives for staff as required Provide guidance and expertise to the Coordination team as required Ensure human resource policy and procedure is adhered to by team Ensure staff welfare with support from the People team Ensure that all your team members have a clear job description. performance objectives, development plans they receive performance reviews Support, mentor and coach the team as part of their professional development and help them to be highly effective in their work. Lead the recruitment, induction and onboarding of new member for your team you manage Ensure that the team works together to share learning and to exchange skills Reporting Ensure timely delivery of monitoring data to the M&E focal point for self & team Support the coordination of baseline, endline, and other assessments. Update student data in the center database. Inform trainers and principals about the program s progress through monthly reports. Provide regular written and verbal progress reports against work plans and implementation schedules. Use appropriate M&E tools for reporting. Ensure all program reports, including case studies and photographs, are submitted to the M&E focal point on time. Document success stories of centers, trainers, and students. Follow up with ITIs to share required student and institute data as per the M&E framework. Participate in and contribute to team meetings and reviews. Support all reporting requirements, including quarterly and annual reviews. Requirements Skills: Awareness of sensitivity and gender inclusion in education, skills, and the workplace. Proficiency in MS Office suite. Ability to work independently with minimal supervision. Passion for addressing the challenges of educating India s youth population. Ability to work in a dynamic and fast-paced environment with multicultural teams, government ministries, and diverse stakeholders. Capability to ensure quality deliverables and project timelines while maintaining high attention to detail. Strong judgment, excellent English communication, and interpersonal skills. Strong personal commitment to the values of Quest Alliance. Willingness to travel locally and across the country. Ability to deal with ambiguity and proactively explore solutions. Demonstrated understanding of research, monitoring, and evaluation. Strong planning and organizational skills. Highest levels of integrity, maturity, and professionalism. Benefits Salary: The pay band for the position starts at Rs. 58,000/- per month (cost to company) ( The salary offered will be commensurate with the experience and expertise of the candidate) At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization. Know About Quest Website : http://www.questalliance.net/ Blog : https: / / thelearnerbyquest.wordpress.com About the Team and Culture Everyday is a Friday! - How we make our workplace fun Quest Day - Our Bday celebrated with people we love, and there is food & music What our partners & collaborators say- see here

We help design and deploy educator workforce solutions, so every learner has capable educators. The Assessment Programs Coordinator directly supports our state programs. In this role, you will assist in the development and implementation of large-scale educator credentialing programs. Success in this role requires swift action, ability to multitask, excellent verbal and written communication, successful problem-solving skills, and the ability to direct multiple projects simultaneously. The Assessment Programs Coordinator will serve in an office environment, working in the Pearson India office. Responsibilities*Provides support for major components of test development, test administration, and test scoring and results reporting (e.g., test materials review conferences, content validation surveys, field tests, test preparation resources). Prepares logistics for, coordinates, and may facilitate external stakeholder conferences (e.g., test materials review conferences). Conducts internal meetings and workshops; may deliver online presentations. Guides, reviews and maintains quality control on all major project products (e.g., reports, tests). Adjusts current processes, when appropriate, to improve the delivery, coordination, or quality of contract deliverables. Other project support activities as required. Required Experience*Successful experience working on a project team. Demonstrated communication skills and technical writing. Proven experience in synthesizing requirements and applying them in demonstrated project activities. Desired Knowledge, Skills, and Abilities*Ability to set priorities, meet critical deadlines, and produce high-quality and accurate work under time constraints. Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization, including the ability to work effectively within a project team and across departments in a remote environment. Highly proficient in MS Office, and experience with Smartsheet, and remote meeting tools such as MS Teams.

Role Summary: We are seeking dynamic, committed, and passionate individuals to support the field implementation of Project Umang. The selected Project Assistants / Academic Field Support Persons will play a crucial role in driving academic initiatives and facilitating community and school engagement activities. Key Responsibilities: Coordinate with school principals, teachers, community members, and partner organisations Conduct support classes and maintain classroom progress reports Assist in library and laboratory activities Act as a liaison between schools, the program team, and CSR representatives Collect, compile, and maintain school-level data and records, school profiles and progress documentation Participate in regular workshops, training sessions, and review meetings Conduct student assessments and document outcomes in the form of success stories, field narratives, and case studies etc. Support in planning and organising special initiatives like Summer Camps, Winter Camps, Diwali Break Classes, etc. Ensure effective implementation of project activities in assigned schools Provide regular updates to the Program Coordinator Essential Qualifications & Skills: Bachelor s degree in a relevant subject (Science, English, or Mathematics); B.Ed. or Master s degree preferred Keen interest in working with children, educators, and communities Proficiency in MS Office and basic Hindi-English typing Organisational skills with prior experience in managing school events (e.g., Book Festival, Bal-mela , etc.) Willingness to travel to communities and remote areas

BACKGROUND . Over its 15 years of existence, THF has reached more than 35 million beneficiaries through its programs. THF works with communities through direct implementation of projects on the ground in addition to providing local management and monitoring support to not-for-profit organizations in India funded through THF USA and RIST. General Project Name : Hans Education Programme (Hans Vriksh) Location of Job : Khunti (Jharkhand) No. of Positions : 01 Annual Salary (before TDS) : Salary will be commensurate with education, experience of the candidate and past salary drawn. Position Overview : The Life Skills Education Mentor spends the majority of her time providing support to the tutors, facilitating Life skills and career guidance sessions with students, home visits to the students, organising parents/community meetings and assisting the Program Coordinator in carrying out all activities of the project. The position will be based in a selected school and will involve extensive travel to the areas of work and community-based learning centres. The incumbent will also be responsible for strengthening linkages with SMCs, collecting program data, undertaking monitoring as required and entering it into the THF s database. This position will have a direct interface with adolescent students in Govt. schools. The LSE Facilitator reports to the Program Coordinator. This position will closely work with the Tutors, Career Guidance Counsellor and PC. Duties & Responsibilities A. Program Implementation : Program Implementation and Training {Provide support to tutors and facilitate Life skill sessions, and career guidance to students (as per program design)} Set a schedule of visits to the students home Support to tutors to set the schedule of academic support as per students needs, observing tutoring classes and providing hand-holding support as per the requirement. Undertake regular field-based monitoring as per the approved monitoring plan Fill out the monitoring forms, consolidate and report to the office. Support and facilitate the administration of baseline assessment tools for all the students and stakeholders. Facilitate the monthly/quarterly meetings of school teachers (cluster/block/ level) to discuss and identify solutions to challenges are facing in program implementation and in working with the students. Participate in regular training and meetings with the THF team. Ensure feedback is given to specific schools/tutors and recorded in writing regularly. Participate in government stakeholders/SMT visits to program locations and provide information to donors/stakeholders about the Program as needed. Participating in Career Guidance activities A. Liasing, networking and building linkages at the field and block level: Establish and strengthen monitoring mechanisms at the school/block level while working closely with the governance systems Liaison with the government to strengthen the mainstreaming of reporting and monitoring mechanisms related to the Program Building linkages with like-minded organizations for referral services for students after discussing with the Program coordinator. Providing support to tutors in maintaining academic records as decided. Providing support to tutors in periodic assessment of the girls and keeping records for the same. Ensuring Quality program at the field level: Understand and work on factors that may impede the quality and fidelity of Life skills on the field. Tracks to see if quality standards are being met and provide updates to PC Use academic support observations form and basis tool to provide feedback to school tutors and the Project Coordinator B. Planning , Reporting & Documentation : Ensure tutors are keeping program records as decided per the program design. Collect the data and provide to PC/PM as needed and agreed as per data flow mechanisms Collect the data (MIS), provide it to the PC/PM, and enter it into THF s database (as indicated). Document best practices, case studies, photos and lessons learned and share with the Team. Flag challenges/issues/timely alerts to the reporting manager to ensure smooth implementation. Collect student s attendance records from the school and submit them to PC Prepare the home visits and stakeholders meeting (meeting with parents, SMCs, school authority and teachers) reports and collect the attendance data for the same and submit it to PC Qualifications : Master s degree in Education/ Social Work/Development/Gender Studies or equivalent to these. 1-2 years of relevant work experience in areas of education, gender and life skills. Prior experience working closely with school teachers and the government. This position requires extensive travel to the homes of students and other schools Good interpersonal skills and a team player. Good understanding of MS Word and MS Excel for reporting purposes. Strong organizational and planning skills including the ability to monitor progress of program implementation. Prior experience in facilitation and training. THF is an equal opportunity employer that encourages women, people with disabilities and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions. We do not discriminate in employment on the basis of caste, creed, religion, sex, sexual orientation, marital status, disability, or any other such matte

Role: Program Coordinator/Business Analyst - Business Development, Operations, and Administration Experience: At least 2 year of experience in domain like marketing, business development , operations Notice period: 15-30days only Package: 3.5LPA max Location: Bangalore/Delhi The program coordinator will be responsible for developing effective programs, overseeing activities and details, and measuring overall success. Duties will consist of managing various administrative tasks, tracking the budget, and ensuring that the program meets company goals Seeking a highly motivated, skilled, and versatile Program Coordinator/Business Analyst to join our team. This individual will play a key role in supporting the academys business development, operations, and administrative functions. He / She will work closely with internal teams and external stakeholders to ensure the smooth execution of Academy programs, foster new partnerships, and contribute to the academys operational excellence. Key Responsibilities: Plan, execute, and manage philanthropic program outreach and marketing efforts designed to grow program footprint in a designated region/territory. Manage and nurture relationships with universities and key accounts, ensuring continuous communication to provide faculty with program learning resources that equip students with essential knowledge, practical experience, and career-relevant skills. Oversee the day-to-day execution of Academy enrollments, ensuring timely and efficient managing of accounts from respective territory. Provide content input for marketing collateral, website content, presentations, articles/blogs, and general communications to support business development efforts to reach secondary and post-secondary education communities. Support required in data reporting and development activities related to program, including monthly forecasts and year-in-review presentations. Leverage organization systems and processes. Personality Traits: Self-starter with a proactive approach to challenges. Ability to work independently as well as part of a collaborative team. Comfortable working in a dynamic environment with shifting priorities.

Pearson VUE (pearsonvue com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare We are the global leader in developing and delivering high-stakes exams via the worlds most comprehensive network of nearly 20,000 test centers in 180 countries Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team Pearson VUE is a business of Pearson, the worlds leading learning company with global-reach and market-leading businesses Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO) Your Opportunity*Customer Relations Program Coordinator Based in Noida, India Regular full-time position working 40 hours per week At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey This is a truly exciting vacancy as you\u2019ll be responsible for taking on many different types of interest from internal stakeholders relating to customers\u2019 experience as a candidate taking one of our assessments/exams Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you\u2019ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again You may even have the chance to work with some of our Clients and help in some of our exciting projects! In this role you will work 5 days per week So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today! Our Successful Candidate*This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms We require a high school diploma or equivalent level qualifications as a minimum Bachelors Degree, or equivalent work experience is preferred Experience training, teaching, or coaching is desired Time management skills and the ability to prioritize and multitask is necessary Take your career to a new level - we have many interesting and dynamic projects to look forward to in 2025 therefore now is the ideal time to join us for

WadiaHospital (Children) is looking for Fellowship inPed.Palliative Medicine to join our dynamic team and embark on a rewarding career journey Provide specialized care for children with life-limiting conditions Participate in palliative care rounds and interdisciplinary meetings Support pain management and end-of-life care planning Engage in training, research, and family counseling

WadiaHospital (Children) is looking for Fellowship in Ped.Palliative Medicine to join our dynamic team and embark on a rewarding career journey Provide specialized care for children with life-limiting conditions Participate in palliative care rounds and interdisciplinary meetings Support pain management and end-of-life care planning Engage in training, research, and family counseling

CPS Global School is looking for EARLY YEARS PROGRAMME COORDINATOR to join our dynamic team and embark on a rewarding career journey Coordinate program activities and schedules Manage program resources and logistics Monitor and report on program progress Collaborate with stakeholders and participants Ensure compliance with program objectives and standards Provide administrative support for program operations

CPS Global School is looking for DIPLOMA PROGRAMME COORDINATOR (IB) to join our dynamic team and embark on a rewarding career journey Coordinate program activities and schedules Manage program resources and logistics Monitor and report on program progress Collaborate with stakeholders and participants Ensure compliance with program objectives and standards Provide administrative support for program operations

Key Responsibilities: Job Description The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers. Responsibilities Assist Hiring managers, Programme Specialists and suppliers with tasks including: interview scheduling, onboarding, worker assignment management, time and expense management and off boarding Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction Maintain and update worker assignments to reflect appropriate changes Provide constant communication to clients, suppliers, contingent workers and other partners via email and phone Conduct research and analysis to resolve client s or supplier inquiries as needed Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time

The Senior Program Coordinator is responsible for building and maintaining relationships with Hiring Managers and Supplier Partners, whilst managing the full lifecycle of the requisition process including requisition intake, shortlisting, requisition management, and reporting. The Senior Program Coordinator acts as a talent advisor and business partner to support the client through the requisition fulfillment process, ensuring quality talent is acquired promptly. Responsibilities Assist hiring managers during all stages of the contract labor acquisition process including requisition intake and candidate shortlisting. Demonstrate recruitment expertise by preparing insightful questions appropriate for the position before conducting req intake sessions with hiring managers to gather detailed job descriptions to distribute to the supply base. Document req intake conversations in the appropriate database (VMS: Beeline) Utilize reports to manage open requirements to advise managers on the status of requirements and monitor supplier sourcing strategies to ensure timely response Discuss with the Hiring Manager to set/manage expectations, timeframes, feedback, roles, and responsibilities of everyone involved in the requisition fulfillment process. Coach, manage, and oversee the performance of participating staffing suppliers. Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in the appropriate system/tool Monitor?performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking. Maintain and update monthly activity and performance reports. Provide constant interaction via face-to-face, email, and phone with clients, staffing vendors, and other partners. Qualifications Excellent analytical and problem-solving skills. Excellent documentation and follow-up skills Strong determination to impact performance Time Management, self-motivated and perseverance Excellent customer service skills Excellent verbal and written communication skills At least1 or more years of staffing and/or MSP experience Bachelor's Degree MS Office/Tools- advanced skills Must be amenable to nightshift schedule and hybrid work arrangement (office is based in Ortigas area)

Program Coordinator and Relationship Lead Job Description 18483 About Pearson: We are the world learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. About the Position: The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues. Key Responsibilities: Level 3 Escalation calls. Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business. Ensure candidate results are sent to clients in a timely manner. Prepare client reports. Act as an escalation point for service-related problems. Promote client programs and products. Determine additional opportunities and possible operational trouble areas. Input accurate customer information into the database. Assist in training and monitoring call centre agents to ensure quality of service. Maintaining the SLA for different LOB. Reports.

Outreach & Facilitation: Lead outreach efforts for the LifeSKills360 Program and facilitate life skills for young people. Program Support: Assist with program activities and ensure smooth execution of organizational initiatives. Impact Data Collection: Gather and report on impact metrics and outcomes from the program. Partnership Development: Build and manage partnerships with organizations, leading to collaboration opportunities.. Cross-Department Coordination: Collaborate with operations and finance teams to meet program needs. Organizational Policy development: Uphold Dream a Dream s values of equity, inclusion, and dignity, and ensure compliance with organisational policies (People s Philosophy, Safeguarding, POSH, etc.). Roles and Responsibilities: Facilitation Facilitating workshops and sessions in an engaging format Foundational facilitation skills: energisers, warm up, exercises, warm up, mindfulness, and other innovative techniques that suits the needs of the group. Using arts, play, and technology as a medium to facilitate interventions, like theatre, drawing, songs, music, football, and other engaging activities. Practice Strength-based facilitation. Execute structured sessions based on the standard curriculum. Able to establish their credibility as a facilitator. Able to articulate real stories e.g.: personal stories, young people stories etc. to engage the group. Engage body, mind, and emotions in facilitation. Provide clear and concise instructions. Understand and work with group dynamics. Practice Validation during delivery (Listening, Reflection, Wheel of experience, Normalise In terms of Past and Present and Honest response) Ability to give and receive feedback in; connect-disconnect-connect style. Design Able to design a minimum of 2-day workshops using the Arc of Transformation. Able to design activities using the IEOM (Intention, Essential, Obstacles and Magic) Principles. Training Train other facilitators / stakeholders on the impact of adversity on child development (Reference: Dream a Dream Mentoring Program). Train facilitators / stakeholders on basics of 3 P s. e.g.: Strength-based facilitation, IPC, giving and receiving feedback, Wise Why s etc.

Program Coordinator and Relationship Lead Job Description 18483 About Pearson: We are the world learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. About the Position: The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues. Key Responsibilities:* Level 3 Escalation calls.* Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.* Ensure candidate results are sent to clients in a timely manner.* Prepare client reports.* Act as an escalation point for service-related problems.* Promote client programs and products.* Determine additional opportunities and possible operational trouble areas.* Input accurate customer information into the database.* Assist in training and monitoring call centre agents to ensure quality of service.* Maintaining the SLA for different LOB.* Reports.* Client Management* Events handling* People Management (In Manager Absence)1142924Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

We are the world learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues.Primary Responsibilities* Level 2 Escalation calls* Directly liaising with the US (United States), EMEA (Europe, Middle East, and Africa,) and APAC (Asia Pacific) lines of business* Act as an escalation point for service-related problems* Promote client programs and products* Input accurate customer information into the database* Assist in training and monitoring call center agents to ensure quality of service* Maintaining the SLA for different LOBsQualifications/Education and Experience:* Required Education- Bachelor degree* 3-5 years of experience in a similar/related position* Confident and fluid communicator* High levels of customer service skills* Previously operated in a Level 2 support role* Previous subject matter expert knowledge* Familiar and comfortable working in a busy corporate environment/shifts (24\\*7)* Experience in providing application support* Familiar with MS OfficeDesired Candidate Profile:* Excellent oral and written communication skills* Great attention to detail* Problem-solving skills* Strong organizing and time management skills* Customer service skills* Effective teamwork skillsNote - No disciplinary action in the last one year.1142924Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the worlds most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team in Bloomington West, Minnesota. Pearson VUE is a business of Pearson, the worlds leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting vacancy as you\u2019ll be responsible for taking on many different types of interest from internal stakeholders relating to customers\u2019 experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you\u2019ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects! In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today! Our Successful Candidate This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms. We require a high school diploma or equivalent level qualifications as a minimum. Bachelors Degree, or equivalent work experience is preferred. Experience training, teaching, or coaching is desired. Time management skills and the ability to prioritize and multitask is necessary. PRIMARY RESPONSIBILITIES Program and Client Service Follow through with incidents, reports, and projects Receive and respond to client queries Ensure candidate results are sent to clients in accordance with KPIs Act as an escalation point for service related issues Promote client programs and products Identify opportunities for improvement and efficiencies. Call Center Support Respond and resolve customer queries Input accurate customer information into the database Provide performance feedback as required Education and Experience: Minimum High School Diploma or Equivalent Bachelor Degree preferred or equivalent work experience Experience training, teaching, or coaching 3years customer service experience preferred Skills, Knowledge, and Abilities: Excellent oral and written communication skills Familiar with various training tools and models; understanding of learning styles preferred Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.) Effective problem-solving skills Conflict management skills Strong organization skills Interpersonal savvy and ability to influence and relate to others Time management skills Ability to deal with ambiguity and overcome objections Quickly and effectively adapt to changes Must be patient, positive, and professional Strong customer service skills Coaching skills preferred Strong attention to detail Ability to set and meet goals 1142924 Job: Customer Success Job Family: CUSTOMER SERVICE

Coordinate between Mentors, Mentees their Parents, and NGO partners to ensure that mentoring sessions take place smoothly Developing implementing intervention strategies to build capacity and ensure knowledge enhancement among Mentors, Mentees and other stakeholders Ensuring program objectives are attained during the course of mentoring Monitor and evaluate effectiveness of the mentoring program Maintain records and create a database for analysis of the program Work Experience: 2-6 years in either Social or Corporate Sector, CSR, Education, Training, Team lead, Program Coordination, Operations Management. Salary: 4.20 lakhs p.a. to 5.40 lakhs p.a.