Production Support Engineer

Production Support Engineer

Role: Production Support Engineer

Team: RPE

Location: Mumbai (Hybrid model with 2-3 days per week in the office)

Primary Responsibilities:

• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.

• Build extensive business and application knowledge required for supporting client facing applications.

• Diagnose and resolve application issues to ensure optimal performance and usability.

• Develop automation to reduce toil, improve efficiency and eliminate customer impact.

• Provide root cause analysis with recommendations for improvements.

• Interface with Developers to drive application fixes with right business justification.

• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Skills:

• Typically, 2-4 years’ experience in a Production Support / Stability role.

• Coding/scripting skills: Python / Perl / Shell (Any Two).

• Strong debugging and problem-solving skills.

• Understanding of Distributed Systems.

• Understating of Database Concepts, SQL Queries and Database Performance.

• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search etc.).

• Understanding of schedulers (Autosys, Control M, Comet etc.)

Production Support Engineer