Production Support Engineer

mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company. Job Description: Role: Production Support Engineer Team: RPE Location: Mumbai (Hybrid model with 2-3 days per week in the office) Primary Responsibilities: • Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management. • Build extensive business and application knowledge required for supporting client facing applications. • Diagnose and resolve application issues to ensure optimal performance and usability. • Develop automation to reduce toil, improve efficiency and eliminate customer impact. • Provide root cause analysis with recommendations for improvements. • Interface with Developers to drive application fixes with right business justification. • Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions. Required Skills: • Typically, 2-4 years’ experience in a Production Support / Stability role. • Coding/scripting skills: Python / Perl / Shell (Any Two). • Strong debugging and problem-solving skills. • Understanding of Distributed Systems. • Understating of Database Concepts, SQL Queries and Database Performance. • Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search etc.). • Understanding of schedulers (Autosys, Control M, Comet etc.) Production Support Engineer Show more Show less