Production Change Manager/ Technology Support Analyst, NCT

Role Description

At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions.

Role Description

• The ITIL Change Manager will be responsible for overseeing and managing all aspects of the Change Management process within the team/ organization you are assigned to.
• This role involves ensuring the effective and efficient handling of IT infrastructure and business application changes, avoiding unplanned downtime, and maintaining service quality.
• The ITIL Change Manager will work closely with various Application IT and Infrastructure stakeholders to ensure changes are implemented smoothly and successfully.
• The ITIL Change Manager works as a support organization to Production Support teams. They will analyse and provide information that help teams to arrive at a decision on different changes.

Our objective at Corporate Bank Production is to consistently strive to make production better, which ensures promising End to End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attaining a reduced number of issues, providing faster resolutions on issues, and safeguarding any changes being made to our production environment, across all domains at Corporate Bank.

Your key responsibilities

Governance & Risk of Changes

• Own the risk-based change assessment framework; standardize low/medium/high criteria and feedback loops.
• Chair/facilitate CAB; ensure consistent evidence, rollback/validation plans, and business window alignment.
• Contribute to post implementation reviews and systemic remediation actions.
• Streamline reporting pipelines if required (scheduled jobs, templates, PPT/CSV outputs).

Stakeholder Leadership Management (good to have)

• Partner with App Owners, infra leads, and Support to plan safe changes and minimize customer impact.
• Coach teams/individuals on evidence quality, discipline, and compliance.

Data Analysis and Service Improvement (good to have)

• Develop and maintain dashboards, reporting, and statuses to ensure visibility and oversight of key deliverables.
• Monitor outcomes and impacts throughout the project and recommend improvements.
• Drive continuous improvement and KPI across Corporate Bank change management process

Your skills and experience

• Proven experience across IT infrastructure and business application changes.
• Good experience in Production Application Support and ITIL Practices is beneficial for the role. Good technical background to debug changes related incidents/outages and challenge implementation, rollback, verification plans.
• Keen attention to detail and analytical skills.
• ServiceNow ITSM expertise (Change/Incident/Problem), report building, and data extraction.
• Excellent communication and stakeholder management (technical and non-technical).
• ITIL qualification (v3/v4) or equivalent practical mastery.
• Being a Team player and People Management experience is an advantage as you will need to liaise with multiple stakeholders.

Skills That Will Help You Excel

• Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills.
• Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones
• Able to connect, manage and influence people from different backgrounds and cultures.
• A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently.