Product Support Specialist

Job Description

Company Profile: BeeperMD is a healthcare service provider that offers free at-home Urgent Care and COVID Testing. Our Clinicians will come to you and diagnose your illness and we can test for Covid-19, Flu, Strep, RSV and send prescriptions to your pharmacy. Our mission is to provide accessible health care to everyone regardless of their location or ability to travel to a clinic. We are headquartered in Florida and our offshore office is located in Chandigarh and are committed to providing quality healthcare services to all. Website Link: https://www.beepermd.com/ Description: To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chandigarh who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. As a Production Support Engineer, you will collaborate with the Engineering and Development teams to ensure the designed product and service is fully operational with streamlined process and procedures for ongoing support and maintenance. Production Support Engineer will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. Engineer will ensure process adherence and focus on delivering Quality output. To be successful, you must be an excellent team player and self-motivated person who can carry out duties with minimal supervision. Responsibilities: Proficient in MySQL/SQL Server database programming/administration. Work in production support shifts and off hour production emergencies. Monitoring production environment and ensure smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analysing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solution. Automating scheduled production processes. Testing and controlling the changes applied to test and production Environment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Job Type: Full-time Pay: ₹375,503.19 - ₹862,842.21 per year Benefits: Food provided Schedule: Evening shift Monday to Friday Night shift Experience: SQL: 3 years (Preferred) Location: Chandigarh, Chandigarh (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person