Customer Support Specialist

As a Customer Support Specialist, your role will involve assisting customers with technical issues related to products and services. You will be responsible for resolving customer queries, recommending solutions, and providing guidance on product features. To excel in this position, effective communication skills and familiarity with help desk software are essential. **Responsibilities:** - Maintain a positive and professional attitude while interacting with customers. - Respond promptly to customer inquiries through various communication channels. - Address and resolve customer complaints effectively. - Develop a thorough understanding of the products to provide accurate information. - Process orders, forms, applications, and requests. - Keep detailed records of customer interactions and feedback. - Collaborate with colleagues when necessary. - Provide feedback for improving customer service efficiency. - Supervise and manage junior customer service representatives. - Ensure customer satisfaction by delivering professional support. **Skills:** - Previous experience in a Customer Support Specialist or similar role. - Knowledge of the industry is an advantage. - Proficiency in help desk software and remote support tools. - Understanding of CRM systems. - Strong communication and problem-solving abilities. - Ability to multitask effectively. - Demonstrated patience in handling challenging situations. In addition to the job description provided, the company offers: - Food provided - Night shift and US shift schedule - Performance bonus Experience: - 1 year of experience in customer support preferred Work Location: - In person This job is full-time and offers opportunities to enhance your customer service skills in a dynamic environment.,