Patient Calling Specialist

Role Overview: As a Patient Calling Specialist in our US Healthcare Revenue Cycle Management team, your primary responsibility will be to engage in post-billing communication with patients to collect outstanding balances and address aged accounts receivable (AR) issues stemming from insurance coverage concerns. Key Responsibilities: - Investigate and resolve accounts delayed due to coverage issues such as coordination of benefits and eligibility denials. - Collaborate effectively with internal teams including billing, coding, and AR follow-up to ensure accurate resolution of patient accounts. - Document all interactions and follow-up actions meticulously in the patient management system. - Uphold HIPAA compliance standards and treat all patient data with the utmost confidentiality. Qualification Required: - 2 to 5 years of experience in US Healthcare RCM, focusing on patient collections and AR follow-up. - Proficiency in insurance terminology and a sound understanding of common coverage-related denials. - Exceptional communication and negotiation skills with a patient-centric approach. - Familiarity with EMR/EHR and billing systems like Epic, Athena, NextGen, etc., is advantageous. - Ability to efficiently multitask and prioritize tasks in a fast-paced environment. - Strong attention to detail and adept problem-solving skills. Note: The job type is full-time and the work location is in-person in Chandigarh, Chandigarh. The role offers benefits such as food provision and operates on night shifts as well as US shifts. Ideal candidates will have at least 1 year of experience in patient service.,