Patient Calling Specialist

Job Description

Company Description BeeperMD is a healthcare service provider that offers free at-home Urgent Care and COVID Testing. Our Clinicians provide mobile health services, including diagnosing illnesses, Covid-19 testing, and prescribing medications. We believe in making healthcare accessible to everyone by bringing medical care to the comfort of patients' homes. Role Description This is a full-time on-site role for a Patient Calling Specialist located in Chandigarh. The Patient Calling Specialist will be responsible for contacting patients to schedule appointments, follow up on treatment plans, and provide support in coordinating healthcare services. They will work closely with our Clinicians to ensure seamless patient care. Key Responsibilities: Make outbound calls to patients to discuss outstanding invoices and secure timely payments. Educate patients on their billing statements, insurance coverage, and payment options. Investigate and resolve accounts that are delayed due to coverage issues (e.g., coordination of benefits, eligibility denials). Collaborate with internal teams (billing, coding, AR follow-up) to ensure accurate resolution of patient accounts. Document all interactions and follow-up actions in the patient management system. Maintain HIPAA compliance and handle all patient data with strict confidentiality. Required Skills & Qualifications: 2 to 5 years of experience in US Healthcare RCM , specifically in patient collections and AR follow-up . Strong understanding of insurance terminology and common coverage-related denials. Excellent communication and negotiation skills with a patient-centric approach. Experience with EMR/EHR and billing systems (e.g., Epic, Athena, NextGen, etc.) is a plus. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and problem-solving skills. Patient Caller - Collections/Resolution Show more Show less