Customer Support Specialist

As a Customer Support Specialist at our company, you will be responsible for handling customer queries, providing efficient solutions, and ensuring customer satisfaction. Your role will involve addressing technical issues, maintaining a professional demeanor, and creating a positive customer experience. Collaboration with other teams to resolve problems and continuous tracking of customer feedback for service quality improvement will be essential. Key Responsibilities: - Handle customer queries and provide efficient solutions - Address technical issues and troubleshoot effectively - Maintain a professional demeanor and create a positive customer experience - Collaborate with other teams to resolve problems - Continuously track customer feedback for service quality improvement Qualifications Required: - Strong Customer Support skills and commitment to ensuring Customer Satisfaction - Exceptional Interpersonal Skills to address customer concerns with professionalism and empathy - Experience in Technical Support for effective issue troubleshooting - Proficiency in Analytical Skills for problem-solving and process improvement - Effective communication skills, both written and verbal - Ability to manage multiple inquiries and prioritize tasks efficiently - Familiarity with CRM tools and customer service software is a plus - Bachelor's degree in a related field or relevant professional experience,