Job
Description
About Loop: Loop Subscriptions (www.loopwork.co) is an innovative, rapidly growing platform offering subscription management solutions for Shopify merchants. Based in Gurugram, we help businesses enhance customer retention and drive revenue through seamless subscription experiences. Role - Product Support Executive How to apply : Google form link at the end of this post Location - Gurugram Contract - Full-Time Mode - WFO: On-site Role Description: This role requires you to: Resolve product-related queries using chat-based software and manage merchant issues on Slack. Own Customer Satisfaction (CSAT) by delivering timely, empathetic, and accurate resolutions. Proactively identify and resolve process issues to improve support efficiency. Meet quality standards, KPIs, and KRAs consistently across all channels (email, chat, Slack). Provide technical troubleshooting and product expertise for Sprinto, using internal documentation and staying updated on product changes. Identify trends and report missing documentation to relevant teams. Address outages or critical issues quickly, ensuring timely communication with engineers and managers. Provide outbound video support as requested. Qualifications:- Must have: 1 to 2 years of experience in customer support or related customer-facing role, Initiative focussed mindset, Self-driven approach, Strong problem-solving skills and attention to detail, Strong communication skills, both written and verbal, Ability to multitask, collaborate with people, Bachelor's degree in a technology-related field, Strong knowledge of Google Sheets, Slides, or equivalent MS tools, Experience in the SaaS industry would be helpful. Good to have: Understanding of JS, HTML, and CSS is good to have, E-commerce industry experience is nice to have. What to expect: Startup environment with a high pace and move-forward approach, Learning opportunities in E-commerce, Perks and flexibility, Competitive team environment, Cab for night shifts [5 PM to 4 AM] within Gurgaon, Meals, etc. Please apply here : https://forms.gle/mZ3SLkDQajN3mFXz5
