Product Support Representative

Are you ready to take on the role of a Customer Support Representative in our Vibrant Office Locations at our Indore hub in APAC As a key member of our team, you will be responsible for ensuring that service level agreements (SLAs) are met for each Salesforce Case. Your primary duties will include resolving customer concerns related to installation, operation, maintenance, and product application or compatibility matters. You will register and classify received issues as cases, and work diligently to restore customer-reported issues promptly. In this dynamic work environment, you will need to exhibit strong multitasking and organizational skills. As the main point of contact for technical and customer support via phone, email, and web-based tools, you will play a crucial role in addressing customer inquiries and providing timely resolutions within SLAs. Additionally, you will keep customers and merchants informed about the status of their Incidents at agreed intervals and offer guidance on the proper use of the product while addressing specific user issues. To excel in this role, you must possess excellent analytical, decision-making, problem-solving, team-building, conflict management, negotiation, and time management skills. Your ability to deliver exceptional customer service to both internal and external clients will be paramount. Effective verbal and written communication skills are essential for interacting with technical and non-technical audiences across various levels in the organization. Furthermore, your willingness to share relevant technical and industry knowledge with other team members is highly valued. As part of our APAC team, you will collaborate with diverse teams and offices globally, embracing our agile and dynamic work culture. You should be comfortable working in a fast-paced environment, handling heavy workloads, and be open to rotational shifts. The role requires you to work independently as well as in a team, demonstrating adaptability and a strong work ethic. If you are passionate about delivering high levels of customer satisfaction, possess the required skills and experience, and are eager to contribute to our team's success, we welcome you to join us in shaping the future of our customer support services at our Indore office.,