IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com . Main Job Tasks And Responsibilities A Production Support team plays a crucial role in maintaining the stability and efficiency of business operations. Job Responsibilities Monitoring and Maintenance: Proactively monitor system performance and ensure the availability and reliability of production systems. Hands on experience in Nagios, ELK, Dynatrace, OP5, Grafana or acquaintance to other monitoring tools. Perform routine maintenance tasks to prevent system issues. Issue Resolution: Troubleshoot and resolve system and application issues promptly. Coordinate with various teams to analyze root causes and implement efficient solutions Incident Management: Manage and resolve incident tickets related to production issues, and file transmission issues. Handling of bridge calls for Sev1 and Sev2 issues Ensure compliance with predefined Service Level Agreements (SLAs). Understanding for SLA’s. Working experience on ticketing system like Jira, salesforce or other ticketing systems Collaboration: Work closely with cross-functional teams to resolve infrastructure-related problems. Maintain good relationships with other technology teams and external vendors Documentation and Reporting: Document all issues and their resolutions for future reference. Generate reports on system performance and incidents. Prepare Incident reports for customer Requirements Technical Proficiency: Basic skills of Unix/Linux Understanding of SQL queries File transfers Problem-Solving Strong analytical skills to diagnose and resolve issues effectively. Ability to bring reported problems to successful resolution Multi-tasking as per operations requirement Communication Excellent communication skills to interact with team members and stakeholders. Ability to explain technical issues to non-technical users. Adaptability Willing to work 24x7 in shifts Ready to work on holidays as we support 24X7 365 days Ability to adapt to changing technologies and processes Qualification Bachelor’s degree or equivalent experience (Btech Preferred) You will have proficient use of MS office Expert level of English language is crucial to this position Knowledge of customer service principles and practices Education Bachelor’s degree or equivalent (Btech Preferred) Keys to Success Excellent verbal and written communication skills Listening skills Problem analysis and problem solving Customer Service Orientation Organizational skills Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .

Location: Hyderabad, IN, 500 081 Requisition ID: 17255 IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com. Responsibilities Responsibilities The Firmware Engineer analyzes, designs, programs, debugs and modifies software to control IGT’s Lottery product line. Troubleshoots code for firmware (IC embedded code) applications. Work often involves analog and digital hardware and software operating systems. Position requires knowledge and exposure to hardware design. Typically programs in machine language, assembly language and high-level languages (e.g., C, C++). Developing protocol API interfaces with Cashless Devices Works with both internal and external customers to provide innovative solutions for IGT Lottery product line. Represents the organization as the principal customer contact and often performs project leadership role. Interacts with colleagues in industry. Interacts with management and senior customer personnel on matters requiring coordination across organizational lines. Expected to mentor more junior staff members. Qualifications Bachelor’s degree in Computer Science, Software Engineering, or equivalent degree program 10+ years of experience in C/C++ software development Proficiency in software engineering design processes Knowledge of version control management systems (CVS and/or Git) Knowledge of Continuous Integration (CI) Communication skills Problem-solving skills Proficient in English Experience with the Linux Operating System Device Driver Development for the Linux OS Operating System Kernel Programming Knowledge of Linux System level Programming Knowledge of Cashless Payments technologies preferred Keys to Success Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership Qualifications Education: Bachelor's degree; an advanced degree is preferred. Experience: 12 years of work experience; 8 years of related experience is required. Keys to Success Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com . Main Job Tasks And Responsibilities A Production Support team plays a crucial role in maintaining the stability and efficiency of business operations. Job Responsibilities Monitoring and Maintenance: Proactively monitor system performance and ensure the availability and reliability of production systems. Hands on experience in Nagios, ELK, Dynatrace, OP5, Grafana or acquaintance to other monitoring tools. Perform routine maintenance tasks to prevent system issues. Issue Resolution: Troubleshoot and resolve system and application issues promptly. Coordinate with various teams to analyze root causes and implement efficient solutions Incident Management: Manage and resolve incident tickets related to production issues, and file transmission issues. Handling of bridge calls for Sev1 and Sev2 issues Ensure compliance with predefined Service Level Agreements (SLAs). Understanding for SLA’s. Working experience on ticketing system like Jira, salesforce or other ticketing systems Collaboration: Work closely with cross-functional teams to resolve infrastructure-related problems. Maintain good relationships with other technology teams and external vendors Documentation and Reporting: Document all issues and their resolutions for future reference. Generate reports on system performance and incidents. Prepare Incident reports for customer Requirements Technical Proficiency: Basic skills of Unix/Linux Understanding of SQL queries File transfers Problem-Solving Strong analytical skills to diagnose and resolve issues effectively. Ability to bring reported problems to successful resolution Multi-tasking as per operations requirement Communication Excellent communication skills to interact with team members and stakeholders. Ability to explain technical issues to non-technical users. Adaptability Willing to work 24x7 in shifts Ready to work on holidays as we support 24X7 365 days Ability to adapt to changing technologies and processes Qualification Bachelor’s degree or equivalent experience (Btech Preferred) You will have proficient use of MS office Expert level of English language is crucial to this position Knowledge of customer service principles and practices Education Bachelor’s degree or equivalent (Btech Preferred) Keys to Success Excellent verbal and written communication skills Listening skills Problem analysis and problem solving Customer Service Orientation Organizational skills Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com . Show more Show less

Location: Hyderabad, IN, 500 081 Requisition ID: 17262 IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com. Role The way we work: Agile Approach: We follow agile methodologies, emphasizing adaptability, transparency, and continuous improvement Open Communication: We require open dialogue, knowledge sharing, and constructive feedback Job Overview: We are looking for an experienced Software Quality Assurance Tester with manual and automated functional and non-functional experience to ensure the quality and reliability of our software products. The ideal candidate will work closely with the development, design, and product teams to improve the user experience and uphold quality standards. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in software quality assurance testing. Proficiency in both manual and automated testing methodologies. Experience with testing tools such as Selenium, JMeter, or similar. Strong understanding of software development lifecycle (SDLC). Familiarity with agile methodologies. Excellent analytical skills and attention to detail. Strong problem-solving abilities and communication skills. Key Responsibilities: Develop, document, and maintain comprehensive test plans and test cases. Conduct both manual and automated testing of software applications to ensure quality and functionality. Collaborate with developers and product managers to identify system requirements and resolve issues. Lead efforts in performance testing, stress testing, and regression testing. Provide detailed analysis of defects and collaborate on solutions. Continuously assess current testing processes and methodologies, recommending improvements as necessary. Will be required to operate across different time zones and work with distributed teams. Knowledge of: Programming languages such as Java or Python. Experience with continuous integration/continuous deployment (CI/CD) tools. Background in performance testing and load testing. DevOps practices and continuous integration/continuous deployment (CI/CD), Jenkins. Cloud platforms, containerization technologies and orchestration tools. JIRA and SharePoint. #LI-YG1 Keys to Success Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .