Product Support Representative

As a Product Support Representative with Investment Banking Domain at FIS, you will have the opportunity to work on challenging issues in financial services and technology. The team you will be joining, FIS Commercial Loan Servicing (CLS), is responsible for managing the entire lifecycle of commercial loans within the banking and financial services industry. In this role, you will provide in-depth product support to ACBS clients by resolving incoming inquiries through various communication channels. Your responsibilities will include responding to customer product inquiries, resolving concerns related to installation, operation, maintenance, and troubleshooting problems with software applications. Additionally, you will document customer information, recurring technical issues, and collaborate with the product development team to support product quality programs. To excel in this position, you should have a minimum of 5-7 years of experience in CX support, product support, or technical support, specifically within the ACBS or LoanIQ domain. Strong communication skills, analytical abilities, and troubleshooting skills are essential for success in this role. You will be required to work in the US Pacific timezone and should be prepared for regular night shifts. Your qualifications should include a Bachelor's degree in Commerce or Business, and an MBA in Finance or related fields. Fluency in English, excellent communication skills, attention to detail, and a self-starter mindset are key competencies needed for this role. Additionally, the ability to work independently, collaborate with global teams, and adapt to changing priorities will be crucial for your success. Joining FIS will provide you with a multifaceted job that offers high visibility, ownership, and growth opportunities. You will work with cutting-edge products in the capital markets space and gain exposure to the dynamic lending industry. FIS values professional development and offers a wide range of learning opportunities to support your career growth. As part of our commitment to privacy and security, FIS ensures the protection of personal information processed to provide services to clients. Our recruitment process primarily involves direct sourcing, and we do not accept resumes from recruitment agencies that are not part of our preferred supplier list. Join FIS and be part of a team that values collaboration, innovation, and continuous learning.,