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5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Product Support Representative with Investment Banking Domain at FIS, you will have the opportunity to work on challenging issues in financial services and technology. The team you will be joining, FIS Commercial Loan Servicing (CLS), is responsible for managing the entire lifecycle of commercial loans within the banking and financial services industry. In this role, you will provide in-depth product support to ACBS clients by resolving incoming inquiries through various communication channels. Your responsibilities will include responding to customer product inquiries, resolving concerns related to installation, operation, maintenance, and troubleshooting problems with software applications. Additionally, you will document customer information, recurring technical issues, and collaborate with the product development team to support product quality programs. To excel in this position, you should have a minimum of 5-7 years of experience in CX support, product support, or technical support, specifically within the ACBS or LoanIQ domain. Strong communication skills, analytical abilities, and troubleshooting skills are essential for success in this role. You will be required to work in the US Pacific timezone and should be prepared for regular night shifts. Your qualifications should include a Bachelor's degree in Commerce or Business, and an MBA in Finance or related fields. Fluency in English, excellent communication skills, attention to detail, and a self-starter mindset are key competencies needed for this role. Additionally, the ability to work independently, collaborate with global teams, and adapt to changing priorities will be crucial for your success. Joining FIS will provide you with a multifaceted job that offers high visibility, ownership, and growth opportunities. You will work with cutting-edge products in the capital markets space and gain exposure to the dynamic lending industry. FIS values professional development and offers a wide range of learning opportunities to support your career growth. As part of our commitment to privacy and security, FIS ensures the protection of personal information processed to provide services to clients. Our recruitment process primarily involves direct sourcing, and we do not accept resumes from recruitment agencies that are not part of our preferred supplier list. Join FIS and be part of a team that values collaboration, innovation, and continuous learning.,
Posted 2 days ago
9.0 - 13.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Monitoring Operations Manager at Lenovo, you will play a crucial role in overseeing internal and external refurbishment partners to ensure smooth day-to-day operations. Your responsibilities will include establishing end-to-end processes within each geographical area to support activities such as ARS, refurbishment, brokerage, and parts sales. This evolving role will require flexibility as tasks may be added or removed over time. Your main tasks will involve managing a Business Management System (BMS) to monitor capacity, service level agreements (SLAs), backlog, and costs. You will also be responsible for maintaining a clear overview of Lenovo's refurbishment facilities, assessing their current status, and identifying future opportunities. Collaboration with cross-functional teams to align with business objectives is essential, as well as ensuring parts availability for refurbishment operations through close coordination with parts supply chain teams. To be successful in this role, you should ideally possess 9 to 12 years of experience in areas such as product management, service repair, operations management, or ITAD operations. Knowledge of IT/PC product repair, refurbishment, and engineering is required, along with experience in vendor and KPI management. Proficiency in Excel and PowerPoint, strong performance analytics and management skills, and familiarity with ITAD operations are advantageous. Effective communication with internal and external stakeholders across different geographies, project management skills, and a keen interest in sustainability and circular economy are key attributes for this position. Additionally, you should be a process-oriented individual with excellent communication skills, adept at partner management, self-driven, and capable of building and maintaining relationships with various stakeholders. This role offers a flexible working schedule to accommodate your needs. If you are interested in joining Lenovo, please ensure to verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com to avoid recruitment fraud. Your diligence and caution are crucial in protecting yourself and reporting any suspicious activity to the authorities.,
Posted 3 days ago
0.0 - 4.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As a Jr Analyst at Sciative, you will play a crucial role in the Travel Business department of our fast growth-oriented startup. You will be responsible for revenue maximization and ensuring customer success through quick decision-making and a deep understanding of the core business. Monitoring day-to-day business operations efficiently and being able to adapt tasks as per the supervisor's directions will be key aspects of your role. Your role will also involve identifying problems within the existing infrastructure and developing strategic solutions to address them effectively. You will be required to plan and execute focused campaigns and health checks to ensure that our products and services are being utilized optimally by clients, thereby increasing their lifetime value. To excel in this role, you should possess beginner to intermediate level proficiency in Microsoft Excel and be a quick decision-maker with decent communication skills. Being a self-learner, highly curious, and able to work independently with minimal supervision are essential qualities we are looking for in potential candidates. An entrepreneurial mindset, positive attitude, and the ability to work well in a team are also crucial for success in this position. Attention to detail, strong time management skills, analytical capabilities, understanding of customer behavior, critical thinking skills, and a good grasp of business concepts are additional attributes that will be valuable in fulfilling the responsibilities of this role. If you are a B.A, B.Com, BBA, MBA, or MCom graduate with the desire to contribute to an innovative company focused on revolutionizing dynamic pricing through artificial intelligence and big data, then this is your opportunity to be part of a team that is shaping the future of online commerce. Join us at Sciative and be a part of our mission to become the most customer-oriented company globally.,
Posted 6 days ago
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