Product Support Associate

Company Description

BTL Biotechno Labs Pvt Ltd is dedicated to supporting the Indian scientific community by delivering high-quality products, expert technical support, and up-to-date, accurate data. Headquartered in Delhi, with offices in Pune and Hyderabad, the company partners with renowned global life science product manufacturers to cater to the research and pharmaceutical industries. BTL Biotechno Labs offers a comprehensive range of cutting-edge tools, reagents, and services in fields such as human health, agriculture, biopharma, forensics, and energy, positioning itself as a one-stop solution for researchers and innovation-driven organizations nationwide.

Location: Delhi

Delhi

accountable, dependable, and proactive

·      Prepare and send quotations using software/Excel; update pricing based on product value, category, and management-defined margins.

·      Maintain a quotation database, ensure timely follow-ups, and communicate effectively with customers.

·      Identify new prospects in the market and expand the company’s customer base as well as product portfolio.

·      Coordinate with internal departments and suppliers to ensure accurate product listings, datasheets, and pricing.

·      Prepare purchase orders

·      Prepare all necessary documents for tenders, annual rate contracts, and customs clearance.

·      Plan and execute scientific marketing activities, workshops, technical meetings, and customer engagement initiatives.

·      Provide pre- and post-sales technical support, including training and discussions with clients.

Education and Skills

·      Master’s degree in Biotechnology.

·      Experience preferred.

.      Strong theoretical knowledge of science and biotechnology.

·      Experience with MS Office.

·      Basic Mathematics skills required.

·      Having the ability to work under deadlines.

·      Ability to prioritize assigned workload.

·      Ability to manage time effectively, to prioritize and complete tasks required

·     Good communication skills, telephone manners, and tone

Employment Type: Full-time (10:00 Am to 6:00 PM)