Product Support Associate - Life Science Research Products

As a Product Support Associate at BTL Biotechno Labs Pvt Ltd, you will play a crucial role in the success of our company by proactively reaching out to customers, providing exceptional support, and contributing to the growth of our business. Your responsibilities will include: - Proactively reaching out to new and existing customers via phone, email, and other communication channels to generate leads and close sales. - Building and maintaining strong relationships with customers, addressing their needs, and providing appropriate solutions. - Preparing and sending accurate quotations to customers based on management guidelines. - Tracking and managing leads, sales pipelines, and opportunities in CRM software. - Maintaining a database of submitted and received quotations for follow-ups and records. - Handling pre-sales and post-sales support, including technical information and competitive analysis. - Providing exceptional customer service, following up on orders, and resolving inquiries or issues. - Assisting in preparing sales reports and forecasts for management. - Staying up-to-date with industry trends, competitor products, and market conditions. - Collaborating with the field sales team to ensure smooth execution of sales strategies. - Performing additional duties as assigned by the supervisor and/or management. Qualifications required for this role include: - Masters degree in Biotechnology or a related field. - Strong theoretical knowledge of biotechnology and life science research products. - Proficiency in Microsoft Office, especially MS Excel, and basic mathematics skills. - Ability to prioritize tasks, manage time effectively, and meet deadlines. - Good communication skills, with a professional phone manner and tone. - Experience with CRM software is a plus. About BTL Biotechno Labs Pvt Ltd: BTL Biotechno Labs Pvt Ltd is a leading distributor of life science research products, committed to providing cutting-edge products and services to customers in the life sciences field. We source from globally renowned manufacturers to help our customers achieve breakthroughs in research and development. In addition to a competitive salary, working as a Product Support Associate at BTL Biotechno Labs Pvt Ltd offers you an opportunity for professional growth and development in a collaborative and innovative work environment. Health insurance and other company benefits are also provided. If you have the required qualifications and skills for this role, please email your resume to admin@biotechnolabs.com.,