Product Support Associate - Life Science Research Products

Location: Delhi

We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Associate in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team.

·      Prepare and send quotations using software/Excel; update pricing based on product value, category, and management-defined margins.

·      Maintain a quotation database, ensure timely follow-ups, and communicate effectively with customers.

·      Identify new prospects in the market and expand the company’s customer base as well as product portfolio.

·      Coordinate with internal departments and suppliers to ensure accurate product listings, datasheets, and pricing.

·      Prepare purchase orders

·      Prepare all necessary documents for tenders, annual rate contracts, and customs clearance.

·      Plan and execute scientific marketing activities, workshops, technical meetings, and customer engagement initiatives.

·      Provide pre- and post-sales technical support, including training and discussions with clients.

Education and Skills

·      Master’s degree in Biotechnology.

·      Experience preferred.

.     Strong theoretical knowledge of science and biotechnology.

·      Experience with MS Office.

·      Basic Mathematics skills required.

·      Having the ability to work under deadlines.

·      Ability to prioritize assigned workload.

·      Ability to manage time effectively, to prioritize and complete tasks required

·     Good communication skills, telephone manners, and tone

Employment Type: Full-time (10:00 Am to 6:00 PM)