Job Title: Product Support Associate Location: Delhi Company: BTL Biotechno Labs Pvt Ltd About Us: BTL Biotechno Labs Pvt Ltd is a leading distributor of life science research products, sourcing from globally renowned manufacturers. We are committed to providing cutting-edge products and services to our customers in the life sciences field, helping them achieve breakthroughs in research and development. Position Overview: We are seeking an experienced and driven Product Support Associate with a background in Biotechnology to join our team in Delhi. The ideal candidate will have a proven track record in sales, customer relationship management, and operational support within the life sciences industry. This role requires excellent communication skills, technical knowledge, and the ability to manage time effectively. Key Responsibilities: • Proactively reach out to new and existing customers via phone, email, and other communication channels to generate leads and close sales. • Build and maintain strong relationships with customers, addressing their needs and providing appropriate solutions. • Prepare and send quotations to customers, ensuring accuracy in pricing based on management guidelines. • Track and manage leads, sales pipelines, and opportunities in CRM software. • Prepare and manage purchase orders, quotations, and other sales-related documentation. • Maintain a database of submitted and received quotations for regular follow-ups and records. • Handle pre-sales and post-sales support, including technical information and competitive analysis. • Provide exceptional customer service, follow up on orders, and resolve any inquiries or issues. • Prepare documents for tenders and annual rate contracts. • Assist in preparing sales reports and forecasts for management. • Stay up-to-date with industry trends, competitor products, and market conditions. • Collaborate with the field sales team to ensure smooth execution of sales strategies. • Additional duties as assigned by the supervisor and/or management. Qualifications: • Master’s degree in Biotechnology or a related field (required). • Strong theoretical knowledge of biotechnology and life science research products. • Proficiency in Microsoft Office, especially MS Excel, and basic mathematics skills. • Ability to prioritize tasks, manage time effectively, and meet deadlines. • Good communication skills, with a professional phone manner and tone. • Experience with CRM software is a plus. Benefits: • Competitive salary. • Opportunity for professional growth and development. • Collaborative and innovative work environment. • Health insurance and other company benefits. Working Hours: • Full-time position, Monday - Saturday, 10:00 am – 6:00 pm. How to apply: Email your resume to admin@biotechnolabs.com Show more Show less
Location: Delhi We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Associate in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team. Job description · Prepare and send quotations using software/Excel; update pricing based on product value, category, and management-defined margins. · Maintain a quotation database, ensure timely follow-ups, and communicate effectively with customers. · Identify new prospects in the market and expand the company’s customer base as well as product portfolio. · Coordinate with internal departments and suppliers to ensure accurate product listings, datasheets, and pricing. · Prepare purchase orders · Prepare all necessary documents for tenders, annual rate contracts, and customs clearance. · Plan and execute scientific marketing activities, workshops, technical meetings, and customer engagement initiatives. · Provide pre- and post-sales technical support, including training and discussions with clients. Education and Skills · Master’s degree in Biotechnology. · Experience preferred. . Strong theoretical knowledge of science and biotechnology. · Experience with MS Office. · Basic Mathematics skills required. · Having the ability to work under deadlines. · Ability to prioritize assigned workload. · Ability to manage time effectively, to prioritize and complete tasks required · Good communication skills, telephone manners, and tone Employment Type: Full-time (10:00 Am to 6:00 PM)
As a Product Support Associate at BTL Biotechno Labs Pvt Ltd in Delhi, you will play a crucial role in sales, customer relationship management, and operational support within the life sciences industry. Your responsibilities will include proactively reaching out to customers, building and maintaining strong relationships, preparing quotations, managing leads and sales pipelines, handling pre-sales and post-sales support, providing exceptional customer service, preparing sales reports, and staying updated with industry trends. To excel in this role, you must possess a Master's degree in Biotechnology or a related field, have strong theoretical knowledge of biotechnology and life science research products, be proficient in Microsoft Office (especially MS Excel) and basic mathematics, prioritize tasks effectively, demonstrate good communication skills, and be capable of meeting deadlines. Experience with CRM software is considered a plus. Working in this position will offer you a competitive salary, opportunities for professional growth, a collaborative work environment, and health insurance along with other company benefits. The working hours for this full-time position are from Monday to Saturday, 10:00 am to 6:00 pm. If you are enthusiastic about contributing to the advancement of life science research products and possess the necessary qualifications and skills, we encourage you to email your resume to admin@biotechnolabs.com to apply for this exciting opportunity.,