Product Support Associate

Bizdata360

1 - 3 years

3 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

automation production support xml debugging json oracle ruby technical documentation sql python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Prepare Technical Documentation
Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnosis, and action steps. Other daily tasks include weekly/daily reports, debugging production issues, performance check of Data integration services, release notes for all Service Requests, upgrades, and troubleshooting guides.
Suggest Improvements
The production support engineers will face all production issues head-on! Also, readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.
Skillset Requirements and Expectations
Good Knowledge and hands-on experience using web services and APIs
Experienced in writing SQL queries
Good Knowledge of any programming language like Angular JS,Python, Ruby etc.
The ability to make dynamic changes to existing SQL queries and Scripts
Experienced working in various Databases(Oracle, preferred) and Data formats (JSON,XML)
Experienced working in SaaS companies
Ability to analyze production issues and actively debug problems using existing data references
Ability to extract, analyze and report on data; knowledge of database tables & SQL
Become a product expert - you will be the go-to resource for understanding how our product works
Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs
Identify and recommend process improvements to deliver the highest level of customer satisfaction
Partner with our engineering team to find and fix bugs before they impact our customers
Proactively provide feedback to our product team about product improvement opportunities
Excellent Analytical and Logical Skills are mandatory
Flexible to handle all technical query within the organization
Fluent in English with excellent listening, verbal and written communication skills .
Flexible to work in night shift and/or weekend shift as required

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