Product Owner

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

• Work closely with stakeholders, including customers, business partners, and internal teams, to understand their needs and prioritize product features and enhancements.
• Support the development and maintenance of the product roadmap and own the overall backlog of development work, ensuring that all work aligns with the overall strategy and goals
• Collaborate with cross-functional teams, including design, engineering, and QA, to ensure that products are developed with high quality and efficiency
• Monitor and analyze product performance metrics, identifying areas for improvement and taking action to drive increased adoption and customer satisfaction
• Continuously communicate with stakeholders and team members to ensure transparency and alignment throughout the product development process
• Experience in US Health Care Plans, payment and funding process is strongly preferred.
• Specific business and process knowledge on how users interact with our mobile application and online participant portal including an understanding of the following modules.
• General User Experience patterns within Benefit Account
• Participant Portal
• Claim Module and CPI
• HSA and Investment
• Responsible for management of JIRA activities like the creation EPICS, user stories and backlog grooming of these stories which drives business requirements, analyses requirements, reprioritizing and scoping.
• Conducting refinement meetings, Sprint planning.
• Responsible for defining user acceptance criteria and exit criteria for stories.
• Coordination between project teams and business users on User Acceptance tests.
• Responsible for clarifying the team’s queries on business requirements and priorities.
• Coordination towards resolving impediments, challenges, priority bug fixes, release planning, Pre (UAT) and Post release validation of Product feature and control plan monitoring, including coordination with production validators as required.
• Collaborates with management, stakeholders, end-users and development partners to recommend and implement changes to product, processes, or business practices.
• Coordination with Vendors/Vendor Management on implementation as needed.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Acts as an expert providing direction and guidance to process improvements.
• Carry out identifying tasks related to the new design, new communication during evaluation of new products feature.
• Assist BA’s and coordinate with them on creating and finalizing Use cases.
• Foster internal relationships and collaborations with internal colleagues to communicate project priorities and respond to inquiries.
• Use a variety of agile and lean tools and techniques to help the team keep a delivery and learning cadence that helps to remain focused on delivering value against the product vision
• Challenge and improve organizational processes.
  

Qualifications

Requirements:

• Any Graduate with 5+ years of experience working in Agile SCRUM development model, with at least 3 years’ experience working as a product owner or Knowledge on roles of Product Owner.
• Strong affinity in a customer-facing product organization
• Passion for innovation and delivering exceptional customer experiences.
• Familiarity using SQL to write basic queries and software development processes a plus.
• Strong understanding of product development methodologies and best practices, including Agile and Scrum Methodology, a Certified Scrum Product Owner (CSPO) certification strongly preferred.
• Excellent communication, collaboration, and leadership skills, with the ability to work effectively with cross-functional teams
• Available for flexible work schedule to have overlap with US onshore teams