Product Manager_TMS

Role - Product Manager

Location - Gurgaon

Who We Are

Delhivery is India's largest fully integrated logistics services provider. With its nationwide network covering over 18,500 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL freight, TL freight, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 2 billion shipments since inception and today works with over 26,500 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands.

About OS1(https://getos1.com)

OS1 is a technology platform to enable businesses with an ecosystem of software tools and applications that can help them achieve speed, scale, and accuracy of logistics operations. These tools - developed in-house by Delhivery, have been instrumental in the company achieving best-in-class growth and operational efficiency over the last 10+ years, and are now available via the OS1 platform as easy-to-access SaaS and API-based solutions. These solutions help businesses quickly connect, streamline, and grow their operations. We are looking forward to substantial growth in India and globally through these new technology solutions.

OS1 offers a suite of cutting-edge logistics solutions, and this role is specifically for TransportOne, our advanced Transportation Management System (TMS). TransportOne streamlines freight operations with four core capabilities: load planning, procurement, freight execution, and billing. It optimizes FTL and LTL movements, reducing costs through automation and seamless carrier integration. Designed for scalability, TransportOne enhances efficiency, visibility, and control over transportation workflows.

What will you do:

• Create comprehensive PRDs and user stories that clearly communicate product requirements, acceptance criteria, and business value
• Partner closely with engineering, UX, and QA teams to build a world class TMS
• Conduct thorough user acceptance testing and solicit customer feedback to validate solutions
• Analyze product usage metrics and user behavior patterns to identify improvement opportunities
• Prioritize features and improvements based on data-driven insights and business impact
• Collaborate with sales and customer success teams to understand market demands and gather voice-of-customer feedback
• Drive continuous product improvement through regular retrospectives and iteration cycles

What we are looking for in you:

• Be adept at solving problems using first principles
• Be resourceful, proactive, and self-driven
• Be comfortable translating chaos into structure; demonstrate user empathy
• Have good articulation skills; should prioritize well
• Have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced & dynamic business environment
• Be relentless in execution but not lose sight of the bigger picture
• Be highly analytical and data-driven

Requirements:

• 2+ years of product management experience in B2B SaaS, logistics technology, or supply chain solutions
• Demonstrated experience writing clear product requirements and working effectively with engineering teams
• Strong technical aptitude with the ability to understand API architectures and integration challenges
• Advanced proficiency in data analysis using Excel, SQL, and visualization tools
• Experience with agile product development methodologies
• Familiarity with wireframing and prototyping tools such as Figma, Whimsical, or similar
• Knowledge of transportation management systems or logistics operations is preferred but not required
• Experience gathering and synthesizing customer feedback to inform product decisions