Product Manager - General Insurance

Position: Product Manager - General Insurance
Experience: 5+ yearsSalary: Open to discussion – we value talent!Must have worked with General Insurance products

Role Overview:

We are seeking an experienced Product Manager – General Insurance Systems to manage change requests (CRs), system enhancements, and cross-functional coordination across IT, business, and operations teams. The ideal candidate will have a strong understanding of the general insurance domain, proven experience in insurance system implementation, and the ability to drive business value through effective product and system management.

Key Responsibilities:

1. Product & Change Management

• Manage and prioritize change requests (CRs) and enhancements for insurance platforms and applications.
• Work closely with business users to gather, analyze, and document functional requirements.
• Translate business needs into clear technical requirements and coordinate with IT/development teams for implementation.
• Ensure timely delivery of CRs with proper testing, documentation, and sign-offs.

2. Cross-Functional Collaboration

• Act as the primary liaison between business, IT, vendors, and operations teams.
• Facilitate effective communication to ensure alignment of system functionality with business objectives.
• Support multiple teams simultaneously, ensuring smooth delivery of system changes and product releases.

3. Systems Development & Support

• Oversee the development, maintenance, and enhancement of insurance systems.
• Support the integration of new systems or modules with existing platforms.
• Monitor system performance and coordinate troubleshooting or issue resolution with relevant teams.

4. Process & Documentation

• Develop and maintain standard operating procedures (SOPs) for system use, change management, and testing.
• Ensure all system-related documentation (user guides, change logs, release notes) is up to date.
• Promote best practices in system governance, version control, and quality assurance.

5. Technology & Innovation

• Keep abreast of industry trends and new technologies relevant to general insurance systems.
• Propose innovative solutions to enhance operational efficiency and user experience.
• Prepare business cases for new tools, features, or technology initiatives.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field.
• Minimum 5+ years of experience in IT service delivery or product management roles.
• Proven experience in general insurance systems, including implementation, configuration, and support.
• Strong understanding of policy administration, claims, underwriting, and accounting modules.
• Experience managing cross-functional teams and vendors.
• Familiarity with data architecture, integration, and reporting systems is an advantage.

Key Skills & Attributes:

• Strong leadership and stakeholder management abilities.
• Excellent analytical and problem-solving skills.
• Strong communication and documentation skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Knowledge of Agile/Scrum methodologies preferred.
• Strategic thinker with a focus on continuous improvement and innovation.

Preferred:

• Experience with insurance core platforms (e.g., Guidewire, Premia, Duck Creek, or similar).
• Understanding of regulatory and compliance requirements in general insurance.
• Certification in Product Management or Project Management (e.g., PMP, CSPO, Agile).

Job Types: Full-time, Permanent

Pay: Up to ₹3,000,000.00 per year

Work Location: In person