Why Join DAZN?
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
DAZN is looking for a Customer Service Product Manager to execute our commitment to delivering a top-class experience across our service touchpoints. You will take ownership of defining and delivering the roadmap of next generation product experience for our global operations teams. To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN. You will wear many hats and know how to adapt your approach to your audience – you can be both persuasive and considerate, energetic and collected, and challenging and collaborative as required.
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Define and deliver customer service product roadmaps across all available channels
- Work with central and local product and commercial teams to explore global and market-specific opportunities and work along with engineering and operations teams to get these opportunities rolled out to relevant markets
- Define and priorities feature backlogs and work directly with business analyst and engineering teams to shape and refine to meet delivery expectations
- Collaborate with design, research and operations teams to understand market specific customer needs and considerations, uncover new insights and define user journeys.
- Work with experimentation teams to shape and run lean experiments that prove/disprove hypotheses and guide next steps.
- Influence your product peers and wider stakeholders to explain and build trust in Customer Service initiatives to get them prioritized into backlogs where you don’t have direct ownership.
- Launch products/features into the market and locally optimize them over time based on data insights, market developments and customer feedback.
- Understand and manage the wider business dependencies and needs to ensure your plans can be completed in the given timeframe and achieve the objectives set.
- Enjoy the fantastic DAZN culture and the constant challenge to make DAZN every sports fans’ favorite destination!
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Experience as a Product Manager/ Product Owner/ Business Analyst, delivering features from start to finish in an Agile environment.
- A can-do attitude, able to take requests, understand the most important needs of the customer and the business and prioritise them accordingly.
- Demonstrate customer empathy and focus on problems that help develop creative experiences that our customers love to drive retention and engagement.
- Understanding of software development methodologies.
- Proven experience with A/B testing and user testing.
- Problem-solving skills, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask in delivering work to high quality.
- Excellent program organization, product management, and coordination skills.
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Experience of working with Customer Service function
- Experience of working on platforms like Salesforce, ZenDesk, ChatBot
- Understanding of agile delivery methodologies
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:
Agility and creativity fuel growth and innovation, to Make It Happen.
Prioritising what matters drives progress and positive outcomes, Focusing On Impact.
Collective ambition builds optimism and success, in order to Win As One.
At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.
