Work from Office
Full Time
Provide leadership to diverse engineering teams.
Develop, implement and monitor real-time data analytics and report to customers on service delivery performance regularly.
Engage in team member on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each program.
Lead internal and customer meetings covering delivery performance, service improvements, and quality.
Be accountable for the quality of service and performance; ensure future demand from growth and projects are well defined and proposed solutions are communicated to the customer in a timely manner.
Work closely with partner teams to support growth, including help with services content for Statements of Work/RFPs, and the development of enhanced managed service capabilities.
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