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Application Support Engineer (Senior)

Application Support Engineer (Senior)

Infogain

6 - 8 years

8 - 10 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

SUB Application support github GIT Architecture Customer satisfaction Database administration Incident management System design MongoDB

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application Support : Monitor, troubleshoot, and resolve issues related to .NET applications in production environments. Issue Diagnosis : Identify root causes of performance issues, errors, or failures in .NET-based systems and provide timely resolutions. Collaboration : Work with development teams to reproduce and debug issues and assist in deploying patches or new releases. Incident Management : Respond promptly to incidents and service requests, ensuring timely resolution and customer satisfaction. L4 (Level 4) Support : Primary role : Specialized, expert-level support. This level is typically composed of developers , engineers , or vendors who are responsible for solving the most complex or critical issues. Examples of tasks : Resolving highly specialized or custom issues that cannot be fixed by L3, code-level debugging, or integration problems that require development knowledge. L4 may also handle issues that are related to system design, architecture, or performance bottlenecks. Skillset : Highly advanced technical expertise, often in development, architecture, or specific vendor products. L4 support may also collaborate with software vendors or developers to resolve issues EXPERIENCE 6-8 Years SKILLS Primary Skill: Application Support Engineer Sub Skill(s): Application Support Engineer Additional Skill(s): ReactJS, .NET Core, GIT / GITHUB, MongoDB DBA, Application Engineer, Application Support Engineer

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Application Support Engineer (Senior)