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Application Support Engineer (Senior)

Application Support Engineer (Senior)

Infogain

6 years

0 Lacs

noida uttar pradesh india

Posted:3 weeks ago| Platform:

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Skills Required

support interfacing integration development drive management devops learning querying troubleshooting api code planning communication software engineering technology healthcare microservices automation iot azure portfolio

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities

ob Description:

About The Role

We are looking for an Integrations Engineer who will be responsible for driving and integrating customerswith our platform and products.Externally, you’ll be interfacing with enterprise eCommerce merchants who are looking to reduce onlinefraud rates, increase their bottom line and want to start using our platform as soon as possible.Internally, you will serve as the technical expert and point of contact throughout the E2E integrationprocess.The goal of an Integrations Engineer is to make a complex process as easy and effortless as possible foreach new client. You’ll wear many hats: relaying client feedback and providing technical influence onproduct roadmap/development, technical ownership of various plug-ins/extensions, and collaborating withdevelopers to drive commercial issues to resolution.What You’ll Be DoingHave a deep understanding of our system and our product capabilitiesProvide end-to-end support for new clients during their on-boarding process from a technical andoperational integration perspectivePartner with Sales and Account Management efforts (presales and post sales) as one of our strongestsubject matter expertsBuild, monitor and execute a joint integration project plan across multiple clients and integrationsOwn and improve public facing SDKs, APIs, and technical integration guides

Qualifications

6+ years experience as an Integrations Engineer / Solution Engineer / Advanced Technical Manager -collaborating with multiple technical teams of an organization such as DEVOPS or Product, ideally in B2BSaaSAn incredibly strong “can do”, and continuous learning attitude. We are growing fast and tackling uniqueproblems that require quick thinking and adaptability.Experience working with databases and querying languages (e.g. SQL)Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements whilemaintaining excellent internal and external stakeholder relationshipsProven technical background with API integrations; should be comfortable reading logs and source codeSubstantial experience in a client facing technical role, including face to face meetings and pre-salesactivities with enterprise merchantsExperience in planning, leading and executing technical projects with Enterprise clientsCollaborative and inclusive team player with superb written and verbal communication skills

Experience

6-8 Years

Skills

Primary Skill: Application Support Engineer
Sub Skill(s): Application Support Engineer
Additional Skill(s): Application Support Engineer

About The Company

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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Infogain

IT Services and IT Consulting

Los Gatos CA

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Application Support Engineer (Senior)