Product Designer

About Joyful:

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we’re committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a talented Product Designer who will play a crucial role in shaping the user experience of Joyful’s AI-powered solutions. In this role, you’ll create intuitive, visually appealing, and frictionless interfaces that enable seamless interactions between companies and their stakeholders.

What You’ll Do

User Experience Design:

• Design user-centered interfaces for our Engage and Listen platforms that are intuitive, efficient, and joyful to use
• Create user flows, wireframes, and prototypes that solve complex problems with elegant solutions
• Collaborate with product managers to translate business requirements and user needs into compelling design solutions
• Conduct user research and usability testing to validate design decisions and continuously improve our products

Visual Design:

• Create visually cohesive and appealing designs that adhere to Joyful’s brand guidelines
• Design UI components, icons, and visual elements that enhance the overall user experience
• Maintain and evolve our design system to ensure consistency across all product touchpoints
• Collaborate with marketing to ensure brand consistency across product and marketing materials

Collaboration and Implementation:

• Work closely with developers to ensure designs are implemented accurately and efficiently
• Provide clear specifications, assets, and guidance to engineering teams
• Participate in agile development processes, including sprint planning, reviews, and retrospectives
• Advocate for user-centered design principles throughout the organization

Innovation and Research:

• Stay current with UX/UI design trends, tools, and methodologies
• Research and apply best practices for designing AI-powered interfaces
• Contribute to the evolution of our AI agent interfaces to make them more intuitive and helpful
• Design dashboards and data visualizations that make complex information accessible and actionable

What You’ll Need

• 2+ years of experience in product design, UX/UI design, or related field, preferably in B2B SaaS or AI products
• Strong portfolio demonstrating your design process and problem-solving abilities
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar
• Experience designing complex applications, data visualizations, or AI interfaces
• Solid understanding of user-centered design principles and methodologies
• Excellent communication and collaboration skills, with the ability to clearly articulate design decisions
• Experience working in agile environments and collaborating closely with development teams
• Understanding of accessibility standards and best practices for inclusive design
• Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience
• Passion for AI technology and its potential to transform business interactions

Why Join Joyful?

• Be at the forefront of the AI revolution in stakeholder management
• Shape products that make interactions between companies and their stakeholders frictionless and joyful
• Work with a team passionate about using technology to improve human experiences
• Opportunity for significant professional growth in a fast-evolving tech landscape
• A culture that values innovation, initiative, and collaborative problem-solving
• Work from our beautiful office in Goa, enjoying a high quality of life and inspiring work environment

At Joyful, we believe that great design is essential to achieving our mission of making all interactions joyful and frictionless. If you’re excited about creating experiences that delight users while solving real business problems, we’d love to hear from you!

Job Features