Product Associate (Customer Experience)

About The Company

autonomous AI recruiter

make hiring instant, effortless, and AI-powered

operating at the intersection of AI, automation, product, and growth

founding Associate Product Manager

• Product insights & feedback loops
• AI-driven operations & automation
• Customer support & success
• Demos & Revenue expansion.
  

Responsibilities

cross‑functional, hands‑on role

Responsibilities:

• Product & Customer Insights (~30%)
• Translate customer conversations, ticket patterns, and usage signals into clear product problems, opportunity briefs, and lightweight specs / user stories.
• Partner with engineering to prototype, experiment, and ship improvements; close the loop with users.
• Maintain a lightweight customer‑validated backlog; help with prioritization rituals.
• Customer Success & Support (~25%)
• Engage with customers to resolve support tickets, guide onboarding, and ensure retention / satisfaction.
• Act as a technical liaison between customers and engineering; reproduce issues and capture context for faster fixes.
• AI‑Driven Operations & Automation (~25%)
• Identify repetitive processes across customer support, internal ops, and sales — then automate using AI tools, APIs, and no‑/low‑code platforms (Zapier, Make, Retool, GPT / LangChain, etc.).
• Build or integrate tooling that streamlines workflows and improves data flow across systems.
• Revenue Growth: Sales Support & Upsell (~20%)
• Join founder / sales in calls, demos, technical deep‑dives; tailor product value to prospect needs.
• Surface usage insights that signal expansion; help craft upsell motions.
• Contribute to improving the sales process with AI & automation (playbooks, demo environments, follow‑up sequencing).
  

Prerequisites

• Native Operator: Familiarity with LLMs, prompt engineering, and no-code AI tools.
• Product & Growth Orientation: Able to frame problems, comfortable with pitching, customer demos, and understanding revenue growth levers.
• Technical Comfort: Can work with APIs, automation platforms (Zapier, Make, Retool), and basic scripting is a plus.
• Customer-First Thinking: Deep empathy for customers and a strong problem-solving mindset.
• Startup Hustler DNA: You’re proactive, self-directed, and thrive in an ambiguous, fast-moving environment.
  

Nice to Have

• Prior experience in SaaS, AI startups, customer success, sales engineering or product operations.
• Active contributor to AI communities (X/Twitter, Discord, blogs).
• Familiarity with building and automating internal processes beyond the basics.
  

• Be part of a founding team shaping the future of AI in hiring.
• Work directly with the founder and core team — massive exposure.
• Opportunity to grow into a leadership role in success, growth, or operations.
• Competitive compensation, flexible work setup, and a chance to shape your own role.