Posted:2 weeks ago|
Platform:
Work from Office
Full Time
A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams. Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned. Primary Skills Proven experience (10 years) and very strong end to end process knowledge within Source to Pay area Extensive experience in target operating model design, organizational design and process design (process flows, narratives, operating procedures, control frameworks) and documentation preparation Very good understanding of GBS/SSC/BPO environment Extensive experience in process modelling using Visio or Business Optix or similar application Knowledge of BPMN notation Proven experience in creation and implementation of new solutions within expertise domain Continuous Improvement and Innovation mindset and experience with proven benefits delivered to other clients through different CI techniques Very good communication and presentation skills English at CEFR Grade C1 (Advanced) or equivalent Experience in client facing activities (i.e. workshops, presentations, training) Experience in project type of work, with frequent Client interactions. At least 3 years of experience as the Project Stream Lead / Solution Lead / Project Manager
Capgemini
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