At Chain IQ, your ideas move fast, Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend Our culture is built on innovation, entrepreneurship, ownership, and impact Here, your voice matters bold thinking is encouraged, and action follows ambition, Job Title: Procurement Operations & Client Service Desk Consultant Location: Airoli, Mumbai Reporting to: HeadProcurement Operations and CSDAPAC Purpose: Provide operational procurement support from India for APAC region, Operational Provides first level support for Chain IQ clients, external procurement partners and third-party providers in line with agreed SLAs and KPIs, including enquiry response and resolution times, Maintains and documents client enquiries and resolution through ticketing solution per service catalogue Escalates to level 2 IT support, Procurement head or other stakeholders as required, Maintains knowledge management system, client education material (e g how to guides) and operational process documents to ensure ongoing efficiency and effectiveness of process and client satisfaction, Is responsible for day-to-day operational process management and support of relevant operational and P2P processes (and others as required) to ensure clientsaccurate and timely ordering and receipt of goods and services (e g help desk queries, PR/PO or Goods Receiving assistance), Responsible for data quality of contracts with client vendors and to remediate incorrect historical data, Supports optimization and use of defined procurement processes, platforms and channels through end user education, supporting the roll out and expanded use of our P2P platform (e g testing, end user training, education and change management activities, supplier set up/on boarding etc), Lead or support quality improvement initiatives in optimizing support process or system enhancement, Be fully aware of or support global and regional procurement and sourcing initiatives, Ensure timely completion of mandatory training, Requirements Qualifications: University degree or industry experience equivalent, Strong oral and written English (mandatory) Experience: Minimum 3-4 years of experience in procurement support or CSD related function, Helpdesk experience including usage of incident management systems, Practical experience in Ariba P2P platform or SAP MM Module, Good problem-solving and influencing skills with a strong customer-service orientation, Exposure / some experience to fundamentals of sourcing process and contracts a benefit, Join a truly global team, We offer a dynamic and international environment where high performance meets real purpose We're proud to be Great Place to Work-certified and even prouder of the people who make that possible Lets shape the future of procurement together, Chain IQ Create Lead Make an impact, Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted,
About Chain IQ Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide, Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies, We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience Chain IQs approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact, Purpose We are looking for an experienced Integration Engineering Expert to join our Digital Platform team and lead the development of a modern, scalable, and API-driven integration layer using Microsoft Azure This role plays a key part in enabling connectivity between internal and external systems, with a focus on indirect procurement and ERP/EDI integration, You will be responsible for designing and implementing reusable integration components, ensuring performance, security, and compliance, while collaborating closely with architecture, operations, and delivery teams, Key Responsibilities Lead the transition from legacy integration tools to Azure-native services including Azure Data Factory, Logic Apps, Azure Functions, and API Management Develop secure and reusable integration frameworks to support scalable and efficient data exchange across enterprise systems Design and implement interfaces to support indirect procurement processes, ensuring seamless integration with ERP platforms such as SAP ECC, SAP S/4HANA, and Oracle Fusion Build and manage RESTful APIs using OpenAPI standards and Azure API Management with a focus on performance, observability, and compliance Support both real-time and hybrid integration models (e g , file-based, event-driven) with robust monitoring, logging, and error handling Apply enterprise security best practices, including OAuth2, token-based authentication, and data protection across all integration touchpoints Develop and maintain CI/CD pipelines using Azure DevOps or GitHub for secure, automated deployment of integration components Conduct integration testing (unit, system, regression), perform code reviews, and ensure all solutions meet quality and compliance standards Produce technical documentation including interface specifications, data flows, deployment procedures, and support guides Promote platform adoption and sustainability through knowledge sharing, standardization, and close collaboration with development and operations teams Requirements We are looking for candidates with: 10+ years of experience in integration engineering within enterprise environments Strong hands-on expertise in Azure services: Logic Apps, Azure Functions, API Management, and Data Factory Proven experience integrating with ERP systems such as SAP ECC, SAP S/4HANA, and Oracle Fusion using both API and file-based methods Experience with EDI integrations (e g , ANSI X12, EDIFACT) and hybrid models in B2B environments Solid understanding of integration patterns including orchestration, transformation, routing, and exception handling Skilled in designing and managing RESTful APIs using OpenAPI/Swagger and implementing secure authentication (OAuth2, tokens) Proficient in SQL Server and Azure SQL for staging, transformation, and logging Experience building and maintaining CI/CD pipelines using Azure DevOps or GitHub Familiarity with event-driven tools like Azure Service Bus, Event Grid, and Blob Storage Strong problem-solving and analytical skills with the ability to troubleshoot across complex distributed systems Effective communication and collaboration skills, with experience working across development, operations, and security teams Bachelors or Masters degree in Computer Science, Information Systems, or related field Microsoft certifications (e g , Azure Developer Associate, Azure Solutions Architect) are a plus If you're a hands-on integration expert with deep Azure experience, strong ERP and EDI integration skills, and a solid understanding of API-driven architecture, this is your opportunity to shape the core platform powering our next-generation procurement technology, We are Great Place To Workcertified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China, We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored, Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs, Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates, Important Notice To Employment Businesses/Agencies CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site
At Chain IQ, your ideas move fast, Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend Our culture is built on innovation, entrepreneurship, ownership, and impact Here, your voice matters bold thinking is encouraged, and action follows ambition, Responsibilities We are currently seeking a Expert to join the?Sourcing Market Data Services The individual needs to be a dynamic, highly client-focused individual with proven experience within Market Data, The individual will have experience in working with the main suppliers in globally of Market Data, Main Responsibilities Will Include Establish and maintain strong relationships with internal, client and supplier stakeholders, Conduct market tenders, benchmark activities and manage the evaluation across cross-functional teams to determine selected suppliers, Sourcing of indirect spend category Market Data Services globally, Lead, prepare and execute the RF(x) processes, Support analysis of proposals and producing recommendations, Negotiate deals to achieve optimal commercial, products/services, compliance and contractual outcomes Draft contracts based on standard terms and conditions, Identify ways to improve related business-as-usual processes, Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services, Requirements University degree in Business Administration, Finance, Economics, Supply Chain Management or equal (bachelors degree), General understanding of Sourcing Operations and Tactical Buying processes and best practice, Minimum (5+ years) of progressive experience in indirect procurement and 5+ years in specific category of Market Data Services in an international (corporate) environment, Experience in review, negotiation, and execution of contracts with vendors, Experienced in conducting tenders (RFI, RFP, RFQ), Specific know-how in Market Data Services and other professional services is preferred, Understanding of typical risks and contractual mitigation/management of such Problem-solving, relationship management, escalation management and influencing skills with a strong customer-service orientation, High attention to details, Experience in working with market leading sourcing tools/systems would be a plus, Excellent English (native, C1 or equivalent) written and verbal communication skills ?Any additional language considered a plus Join a truly global team, We offer a dynamic and international environment where high performance meets real purpose We're proud to be Great Place to Work-certified and even prouder of the people who make that possible Lets shape the future of procurement together, Chain IQ Create Lead Make an impact, Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted,
Provides first level support for Chain IQ clients, external procurement partners and third-party providers in line with agreed SLAs and KPIs, including enquiry response and resolution times. Maintains and documents client enquiries and resolution through ticketing solution per service catalogue. Escalates to level 2 IT support, Procurement head or other stakeholders as required. Maintains knowledge management system, client education material (e.g. how to guides) and operational process documents to ensure ongoing efficiency and effectiveness of process and client satisfaction. Is responsible for day-to-day operational process management and support of relevant operational and P2P processes (and others as required) to ensure clients accurate and timely ordering and receipt of goods and services (e.g. help desk queries, PR/PO or Goods Receiving assistance). Responsible for data quality of contracts with client vendors and to remediate incorrect historical data. Supports optimization and use of defined procurement processes, platforms and channels through end user education, supporting the roll out and expanded use of our P2P platform (e.g. testing, end user training, education and change management activities, supplier set up/on boarding etc.). Lead or support quality improvement initiatives in optimizing support process or system enhancement. Be fully aware of or support global and regional procurement and sourcing initiatives. Ensure timely completion of mandatory training. Requirements: Qualifications University degree or industry experience equivalent. Strong oral and written English (mandatory) Minimum 3-4 years of experience in procurement support or CSD related function. Helpdesk experience including usage of incident management systems. Practical experience in Ariba P2P platform or SAP MM Module. Good problem-solving and influencing skills with a strong customer-service orientation. Exposure / some experience to fundamentals of sourcing process and contracts a benefit.
Provides support to the Head of Internal Control to ensure that staff in Chain IQ locations make optimal use of reporting, analysis, and internal control systems; Ensures the provision of services on request and support for recurring projects; Acts as a point of escalation and solution of internal and external customer requests, depending on need; Helps to create and fulfill the internal control plan within SSC Bucharest but also to maintain an efficient internal control framework for all departments in the Chain IQ group but also for all its clients; Respects the policies and procedures related to the internal control activity within Chain IQ Ensures that performance objectives are met: KPI - performance indicators, SLA and other objectives that may occur; It is oriented towards continuous improvement / automation / optimization and analysis of existing processes, providing guidance for those with whom it collaborates / counterparts; Experience : minimum 2-3 years Job Location -Mumbai
At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition. As the Head of Application Development, you will be responsible for leading the complete Software Development Lifecycle (SDLC) and ensuring the delivery of secure, scalable, and client-aligned digital solutions across Chain IQ s procurement platforms. This role demands strong leadership in enterprise software engineering, including AI/GenAI enablement, data platform development, and system integration. You will manage internal and external delivery teams, ensure compliance with security and governance standards, and support the evolution of Chain IQ s multi-client digital ecosystem. The position requires a balance of technical depth and operational leadership, with a focus on delivering robust, reliable, and audit-ready applications. Key responsibilities: Software Delivery Leadership and Governance Lead and govern all phases of the SDLC: planning, design, development, testing, deployment, and ongoing improvements. Define, standardize, and enforce secure coding, testing, release, and documentation practices across teams. Ensure application delivery aligns with defined business outcomes, technical architecture, and quality standards. Champion Agile and DevSecOps methodologies for delivery efficiency, code quality, and maintainability. AI and GenAI Development Lead the development of GenAI-powered applications that drive automation, decision support, and user engagement across Chain IQ s platforms. Implement conversational agentic solutions, enable workflow orchestration, and embed predictive and contextual analytics into business processes. Ensure AI implementations follow responsible AI design principles and comply with enterprise security and compliance standards. Apply AI governance frameworks (e.g., ISO/IEC 42001, NIST AI RMF, OWASP LLM Top 10) in the development lifecycle. Data Platform Engineering Oversee the design and implementation of scalable data pipelines and analytics solutions using Azure Data Factory, Microsoft Fabric, and related Azure services. Ensure data security, quality, lineage, and access control across development and production environments. Support use cases in spend analytics, supplier intelligence, and category insights through structured data engineering. Enterprise Application Integration Define and implement secure integration patterns using APIs, ESBs, and event-driven architectures to connect with ERP, CRM, and third-party SaaS systems. Standardize API development, lifecycle management, and interface documentation across platforms. Support interoperability across client-specific and platform-level components in a multi-tenant architecture. Security, Compliance, and Quality Assurance Embed security-by-design principles including threat modeling, SAST/DAST, API security testing, and code scanning. Ensure all application development meets requirements under GDPR, ISO 27001, SOC 2, OWASP, and NIST standards. Enforce role-based access control (RBAC), encryption protocols (TLS 1.2+, AES-256), and identity/access governance. Collaborate with InfoSec and Compliance to ensure continuous audit readiness and incident prevention. Technical Leadership and Innovation Enablement Review and validate application architecture and technical solution design across projects and platforms. Identify emerging technologies relevant to Chain IQ s digital roadmap and lead hands-on evaluation and prototyping. Contribute to platform-wide improvements by promoting reusability, modularity, and standardization. Team Management and Capability Development Manage and mentor a distributed team of developers, data engineers, and solution architects. Define role-based competencies and ensure continuous development of technical skills in cloud, AI, and integration technologies. Ensure resource allocation and delivery capacity align with program demands and client-specific implementation schedules. Promote a high-performance culture focused on accountability, quality, and delivery excellence. Documentation and Evaluation Oversee the creation of development documentation, including architecture diagrams, delivery roadmaps, and implementation plans. Review technical designs and deployment plans to ensure alignment with requirements, coding standards, and platform architecture. Define and apply evaluation criteria to assess vendor and partner proposals for technical fit, scalability, and compliance. Collaboration and Communication Represent the application development function in cross-functional forums, aligning delivery priorities with business and technology objectives. Collaborate with architecture, product, and infrastructure teams to ensure seamless integratihip and external partners.on and end-to-end solution delivery. Communicate development strategies, risks, and technical decisions clearly to stakeholders, including senior leadership and external partners. Requirements: 15+ years of experience in enterprise software development, including 5+ years in a senior leadership or delivery management role. Proven ability to lead distributed development teams across multiple projects, platforms, and business domains. Strategic mindset with a track record of aligning technical delivery to business outcomes, particularly within multi-client platforms and indirect procurement contexts. Strong grasp of enterprise architecture principles and experience facilitating discovery workshops and collaborative solution design sessions with business and IT stakeholders. Hands-on expertise in Microsoft Azure (App Services, Azure DevOps, Data Factory, Azure Foundry), with a strong understanding of cloud-native development, DevSecOps, and secure SDLC practices. Demonstrated experience in the AI/ML and GenAI lifecycle, including conversational AI, workflow intelligence, and analytics-driven automation. Familiarity with low-code platforms (preferably OutSystems) and component-based development. Strong working knowledge of compliance frameworks such as GDPR, SOC 2, ISO 27001, OWASP, and NIST. Excellent communication, stakeholder engagement, and presentation skills, with the ability to influence at all levels. Demonstrated ability to integrate emerging technologies into complex business processes such as workflow automation, analytics, lifecycle management, and third-party integrations. Passion for innovation, continuous learning, and building high-performance, quality-driven teams. Bachelor s or master s degree in computer science, Software Engineering, Information Systems, or a related field. Certifications such as Azure Solutions Architect Expert, TOGAF, or those in AI/ML, data science, or cloud solution development are preferred. If you are a technology leader who thrives on solving complex challenges through research, innovation, and design thinking and who values quality, hands-on execution, mentoring, and close collaboration with the business this role offers the opportunity to shape our next-generation enterprise platforms. We are seeking a leader who brings deep expertise, fosters knowledge sharing, and drives structured, high-quality delivery across a multi-client technology landscape. Join a truly global team. We offer a dynamic and international environment where high performance meets real purpose. Were proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let s shape the future of procurement - together. Chain IQ Create. Lead. Make an impact. Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
Purpose (short description): Providing effective sourcing services from India for both local domestic clients needs as well as for other country locations as required, in a multi-client environment. Tasks and Responsibilities: Proactively foster effective collaboration and ensure strong communication with key client stakeholders and colleagues in and across the region(s) to deliver defined business goals. Develop key client stakeholder matrix per category/location, maintaining regular engagement and driving high levels of client engagement and satisfaction. Ensure appropriate supplier relationship management for assigned suppliers. Act as key contact person for IT category with expertise on one of sub-categories (HW, SW, SaaS, Network, Telecom, Co-lo) and sourcing initiatives. Perform spend and contract analysis to identify sourcing and cost reduction opportunities. Ability to formulate category specific cost / license / service models such as. for appropriate business needs. Working with clients and colleagues, define and implement IT strategies and sourcing area plans for global and regional strategies. Management of Sourcing Initiatives Lead and execute IT (HW, SW, SaaS, Network, Telecom, Co-lo) sourcing projects from end-to-end in line with agreed timelines and service quality. Deliver allocated savings target as assigned to categories and locations though the effective management of sourcing initiatives, with proper tracking and reporting of savings achievements. Adhere to defined sourcing policies and processes. Ensure a high-level of ethics in supplier and / or client engagements. Provide sourcing subject matter expertise, solutions and be involved to support client engagements and / or pitches. Provide sourcing planning and execution of projects across a dynamic, multi-client environment. Requirements: University degree (ideally in economics or Supply Management and/or Legal) or industry experience equivalent. Additional Sourcing/Procurement certification will be advantageous. Strong oral and written English and Simplified Chinese (preferred). A minimum of 6 to 10 years experience and demonstrable success in strategic sourcing ideally gained in an international environment. Excellent communication (written, verbal) and interpersonal skills to positively influence people to make the appropriate decisions for the client(s) and resolve conflicts effectively. Strong sourcing and contracting experience in Knowledge of procurement of the following sub-categories - IT Infrastructure Products and Services, Office IT Products and Services, and Cloud and Datacenter services Deep understanding of License Model, Service Models, IT Applications and InfraStructure Ability to negotiate and maintain relationship with the third -party IT vendors like IBM, Oracle, Wipro, and small OEMs etc., who can provide the licenses / services Highly competent in negotiations and contract knowledge with a strong ability to converse, negotiate with suppliers (preferably IT vendors) / clients and review contracts in English. Strong project management experience. Experienced in conducting tenders (request for information / proposal / quotation).
Proactively foster effective collaboration and ensure strong communication with key client stakeholders and colleagues in and across the region(s) to deliver defined business goals. Develop key client stakeholder matrix per category/location, maintaining regular engagement and driving high levels of client engagement and satisfaction. Ensure appropriate supplier relationship management for assigned suppliers. Act as key contact person for IT category with expertise on one of sub-categories (HW, SW, SaaS, Network, Telecom, Co-lo) and sourcing initiatives. Perform spend and contract analysis to identify sourcing and cost reduction opportunities. Ability to formulate category specific cost / license / service models such as. for appropriate business needs. Working with clients and colleagues, define and implement IT strategies and sourcing area plans for global and regional strategies. Management of Sourcing Initiatives Lead and execute IT (HW, SW, SaaS, Network, Telecom, Co-lo) sourcing projects from end-to-end in line with agreed timelines and service quality. Deliver allocated savings target as assigned to categories and locations though the effective management of sourcing initiatives, with proper tracking and reporting of savings achievements. Adhere to defined sourcing policies and processes. Ensure a high-level of ethics in supplier and / or client engagements. Provide sourcing subject matter expertise, solutions and be involved to support client engagements and / or pitches. Provide sourcing planning and execution of projects across a dynamic, multi-client environment.
Tasks and Responsibilities: Establish and maintain strong relationships with internal, client and supplier stakeholders Managing the daily activities within the procurement process, serving as the primary interface with business owners and supplier representatives Execute sourcing projects (i.e. spot buy, RFx, Single Source) using the client and the internal systems and complying with client s policies & procedures. Supporting and run RFI, RFP, RFQ, eAuction; creating and managing events in e-sourcing tool Sourcing of Indirect Procurement Professional Services category globally Drafting contracts based on the client s standard terms and conditions Negotiating contractual terms with vendors Adhering to the client s corporate standards, including using the defined sourcing tools and processes in the delivery of sourcing initiatives Ensuring the functional KPIs, SLAs and other performance objectives are met Proactively looking for optimization opportunities. Identify ways to improve related business-as-usual processes Support analysis of proposals and producing recommendations Negotiate deals to achieve optimal commercial, specification, compliance and contractual outcomes Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services Requirements: University degree in Business Administration, Finance, Economics, Supply Chain Management or equal (bachelor s degree) Experienced in Sourcing Operations and Procurement processes and best practice Minimum (7+ years) of progressive experience in indirect procurement with preferred 1+ years in specific category of Professional Services in an international (corporate) environment Experience in review, negotiation, and execution of contracts with vendors with strong negotiation skills. Experienced in conducting tenders (RFI, RFP, RFQ) Specific know-how in Sourcing of Consulting, Personnel Services, Audit, Tax and other professional services is preferred. Problem-solving, relationship management, escalation management and influencing skills with a strong customer-service orientation Good interpersonal, analytical, communication skills. A delivery-focused sourcer and a team player. Ability to multi-task and perform under pressure Previous experience in working with any of the Source to Contract tools: SAP, Ariba, Ivalua, etc. (preferred) Excellent English - written and verbal communication skills Proficient in Microsoft Office