At Chain IQ, your ideas move fast, Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend Our culture is built on innovation, entrepreneurship, ownership, and impact Here, your voice matters bold thinking is encouraged, and action follows ambition, Job Title: Procurement Operations & Client Service Desk Consultant Location: Airoli, Mumbai Reporting to: HeadProcurement Operations and CSDAPAC Purpose: Provide operational procurement support from India for APAC region, Operational Provides first level support for Chain IQ clients, external procurement partners and third-party providers in line with agreed SLAs and KPIs, including enquiry response and resolution times, Maintains and documents client enquiries and resolution through ticketing solution per service catalogue Escalates to level 2 IT support, Procurement head or other stakeholders as required, Maintains knowledge management system, client education material (e g how to guides) and operational process documents to ensure ongoing efficiency and effectiveness of process and client satisfaction, Is responsible for day-to-day operational process management and support of relevant operational and P2P processes (and others as required) to ensure clientsaccurate and timely ordering and receipt of goods and services (e g help desk queries, PR/PO or Goods Receiving assistance), Responsible for data quality of contracts with client vendors and to remediate incorrect historical data, Supports optimization and use of defined procurement processes, platforms and channels through end user education, supporting the roll out and expanded use of our P2P platform (e g testing, end user training, education and change management activities, supplier set up/on boarding etc), Lead or support quality improvement initiatives in optimizing support process or system enhancement, Be fully aware of or support global and regional procurement and sourcing initiatives, Ensure timely completion of mandatory training, Requirements Qualifications: University degree or industry experience equivalent, Strong oral and written English (mandatory) Experience: Minimum 3-4 years of experience in procurement support or CSD related function, Helpdesk experience including usage of incident management systems, Practical experience in Ariba P2P platform or SAP MM Module, Good problem-solving and influencing skills with a strong customer-service orientation, Exposure / some experience to fundamentals of sourcing process and contracts a benefit, Join a truly global team, We offer a dynamic and international environment where high performance meets real purpose We're proud to be Great Place to Work-certified and even prouder of the people who make that possible Lets shape the future of procurement together, Chain IQ Create Lead Make an impact, Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted,
About Chain IQ Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide, Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies, We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience Chain IQs approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact, Purpose We are looking for an experienced Integration Engineering Expert to join our Digital Platform team and lead the development of a modern, scalable, and API-driven integration layer using Microsoft Azure This role plays a key part in enabling connectivity between internal and external systems, with a focus on indirect procurement and ERP/EDI integration, You will be responsible for designing and implementing reusable integration components, ensuring performance, security, and compliance, while collaborating closely with architecture, operations, and delivery teams, Key Responsibilities Lead the transition from legacy integration tools to Azure-native services including Azure Data Factory, Logic Apps, Azure Functions, and API Management Develop secure and reusable integration frameworks to support scalable and efficient data exchange across enterprise systems Design and implement interfaces to support indirect procurement processes, ensuring seamless integration with ERP platforms such as SAP ECC, SAP S/4HANA, and Oracle Fusion Build and manage RESTful APIs using OpenAPI standards and Azure API Management with a focus on performance, observability, and compliance Support both real-time and hybrid integration models (e g , file-based, event-driven) with robust monitoring, logging, and error handling Apply enterprise security best practices, including OAuth2, token-based authentication, and data protection across all integration touchpoints Develop and maintain CI/CD pipelines using Azure DevOps or GitHub for secure, automated deployment of integration components Conduct integration testing (unit, system, regression), perform code reviews, and ensure all solutions meet quality and compliance standards Produce technical documentation including interface specifications, data flows, deployment procedures, and support guides Promote platform adoption and sustainability through knowledge sharing, standardization, and close collaboration with development and operations teams Requirements We are looking for candidates with: 10+ years of experience in integration engineering within enterprise environments Strong hands-on expertise in Azure services: Logic Apps, Azure Functions, API Management, and Data Factory Proven experience integrating with ERP systems such as SAP ECC, SAP S/4HANA, and Oracle Fusion using both API and file-based methods Experience with EDI integrations (e g , ANSI X12, EDIFACT) and hybrid models in B2B environments Solid understanding of integration patterns including orchestration, transformation, routing, and exception handling Skilled in designing and managing RESTful APIs using OpenAPI/Swagger and implementing secure authentication (OAuth2, tokens) Proficient in SQL Server and Azure SQL for staging, transformation, and logging Experience building and maintaining CI/CD pipelines using Azure DevOps or GitHub Familiarity with event-driven tools like Azure Service Bus, Event Grid, and Blob Storage Strong problem-solving and analytical skills with the ability to troubleshoot across complex distributed systems Effective communication and collaboration skills, with experience working across development, operations, and security teams Bachelors or Masters degree in Computer Science, Information Systems, or related field Microsoft certifications (e g , Azure Developer Associate, Azure Solutions Architect) are a plus If you're a hands-on integration expert with deep Azure experience, strong ERP and EDI integration skills, and a solid understanding of API-driven architecture, this is your opportunity to shape the core platform powering our next-generation procurement technology, We are Great Place To Workcertified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China, We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored, Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs, Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates, Important Notice To Employment Businesses/Agencies CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site
At Chain IQ, your ideas move fast, Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend Our culture is built on innovation, entrepreneurship, ownership, and impact Here, your voice matters bold thinking is encouraged, and action follows ambition, Responsibilities We are currently seeking a Expert to join the?Sourcing Market Data Services The individual needs to be a dynamic, highly client-focused individual with proven experience within Market Data, The individual will have experience in working with the main suppliers in globally of Market Data, Main Responsibilities Will Include Establish and maintain strong relationships with internal, client and supplier stakeholders, Conduct market tenders, benchmark activities and manage the evaluation across cross-functional teams to determine selected suppliers, Sourcing of indirect spend category Market Data Services globally, Lead, prepare and execute the RF(x) processes, Support analysis of proposals and producing recommendations, Negotiate deals to achieve optimal commercial, products/services, compliance and contractual outcomes Draft contracts based on standard terms and conditions, Identify ways to improve related business-as-usual processes, Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services, Requirements University degree in Business Administration, Finance, Economics, Supply Chain Management or equal (bachelors degree), General understanding of Sourcing Operations and Tactical Buying processes and best practice, Minimum (5+ years) of progressive experience in indirect procurement and 5+ years in specific category of Market Data Services in an international (corporate) environment, Experience in review, negotiation, and execution of contracts with vendors, Experienced in conducting tenders (RFI, RFP, RFQ), Specific know-how in Market Data Services and other professional services is preferred, Understanding of typical risks and contractual mitigation/management of such Problem-solving, relationship management, escalation management and influencing skills with a strong customer-service orientation, High attention to details, Experience in working with market leading sourcing tools/systems would be a plus, Excellent English (native, C1 or equivalent) written and verbal communication skills ?Any additional language considered a plus Join a truly global team, We offer a dynamic and international environment where high performance meets real purpose We're proud to be Great Place to Work-certified and even prouder of the people who make that possible Lets shape the future of procurement together, Chain IQ Create Lead Make an impact, Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted,