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Procurement Helpdesk Professional

Procurement Helpdesk Professional

Capgemini

1 - 4 years

4 - 7 Lacs

kolkata

Posted:1 hour ago| Platform:

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Skills Required

helpdesk vendor management erp sap oracle supply chain customer service process improvement helpdesk support erp systems ms excel process documentation operations ticketing po creation procurement supply chain management finance po

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role
The Helpdesk Support will play a key role in ensuring smooth and efficient procurement operations by providing first level support to internal users, suppliers and business stakeholders. The role involves managing helpdesk tickets, resolving system or data issues, and ensuring timely escalation of unresolved queries. This position is ideal for someone detail oriented, analytical and eager to grow in procurement operations and vendor management functions. Key Responsibilities:

Serve as the first point of contact for procurement related queries via helpdesk tools (e.g; Manage Engine or internal ticketing systems)

Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues.

Provide timely and accurate responses to end users and escalate issue as needed to senior analysts or functional leads.

Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders.

Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement.

Support process documentation and standard operating procedure (SOP) updates.

Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues.

Participate in user acceptance testing (UAT) or training activities for new tools or process updates

Your Profile
To succeed in this role, you should have

Job Location - Kolkata

Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets

Bachelor’s degree in commerce, supply chain management or related field

Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup)

Exposure to ERP systems (SAP, Oracle) is preferred but not mandatory

Proficiency in MS excel and ticketing systems

Familiarity with ERP or procurement tools is an advantage

Excellent communications and problem-solving abilities

Good attention to detail and organizational skills

Ability to handle multiple priorities and meet deadlines

Customer service orientation with a collaborative mindset

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Procurement Helpdesk Professional