Process Trainer

Training & Quality

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer eng agement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Train agents on product and process, as and when there are NHT batches

Monitor contacts and find out areas of opportunity

Work closely with Ops and Quality team design action plans to plug areas of opportunity

Responsible for meeting the defined training conversion targets

Manage retention during training

Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers

Demonstrate innovation in training by carrying floor requirement into classroom training.

Maintain Data as per training Processes

Support in Quality Audits and Feedback when NHT batches are not being conducted

Desired Skills:

Must have excellent presentation and communication skills.

Should be able to drive key performance metrics related to training

Must be flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)

Must be flexible to being up-skilled on VASS & quality

Proficient with MS Office

Should have basic knowledge of process mapping

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

Language Requirements:

Time Type:

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