Process Trainer

Process Trainer

Key Responsibilities

• Conduct effective process training sessions for new hires and existing employees.
• Ensure smooth knowledge transfer of processes, policies, and product knowledge.
• Design and deliver training modules and refresher sessions as per business requirements.
• Track training effectiveness through assessments, feedback, and performance metrics.
• Identify knowledge gaps and collaborate with stakeholders to bridge them.
• Maintain training reports, records, and documentation accurately.
• Work closely with the Quality and Operations team to improve process adherence.
• Update training content regularly to align with process or business changes.

Requirements

• Minimum 3 years of overall experience

  in the BPO industry.

• At least 1 year of experience as a Process Trainer

  in a customer service/Domestic BPO environment.
• Experience handling an

  e-commerce account

  will be an added advantage.

• Excellent communication skills

  in English and Hindi.
• Strong presentation, interpersonal, and facilitation skills.
• Proficient in creating engaging training content and using training tools.
• Must be a

  graduate from a recognized UGC university

  .

• 6 days working

  with

  1 rotational weekly off

  .