3 - 8 years
0 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
Lead and manage a team of international customer support specialists handling blended support (chat, voice, and email).
Ensure timely and high-quality resolution of customer queries, technical issues, and service-related requests.
Monitor and analyze support metrics to ensure SLAs, KPIs, and customer satisfaction targets are consistently met.
Mentor and coach team members for continuous performance improvement and professional growth.
Liaise with internal cross-functional teams (Product, Engineering, Clinical Ops) to drive feedback loops and enhance support processes.
Optimize workflows and introduce tools to scale support operations globally.
Handle escalations with professionalism and ensure resolution while maintaining strong customer relationships.
5+ years of experience in customer support, with at least 2 years in a team lead or supervisory role.
Proven experience managing international customer support teams, ideally in a healthcare or technology environment.
Excellent communication skills in English (verbal and written).
Strong understanding of support systems (e.g., Zendesk, Freshdesk, Salesforce) and call/chat platforms.
Ability to analyze performance data and make informed, strategic decisions.
Flexible to work in shifts and accommodate different time zones as needed.
Experience in healthcare, health tech, or SaaS support environments.
Familiarity with remote monitoring, telemedicine, or critical care systems.
Multilingual abilities are a plus.
A mission-driven culture working to save lives and redefine healthcare access.
Competitive compensation and benefits.
Opportunity to grow within a fast-scaling health tech company.
Flexible work environment with supportive leadership.
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0.00011 - 0.00014 Lacs P.A.
0.00011 - 0.00014 Lacs P.A.
