Process Trainer

About the Role

Process Trainer

Key Responsibilities

• Conduct effective

  new hire training programs

  covering travel processes, and company service standards.
• Drive

  refresher training sessions

  to enhance process knowledge, customer handling, and quality adherence.
• Develop and update

  training content, SOPs, manuals, and e-learning materials

  relevant to travel domain workflows.
• Facilitate cross-training and upskilling sessions in coordination with business requirements.
• Monitor training effectiveness using

  assessments, feedback, and post-training performance reports

  .
• Mentor and support employees in meeting service, compliance, and productivity expectations.

Required Skills & Qualifications

• Minimum

  3 years of experience as a Process Trainer

  in the

  travel / tourism / BPO/ ed-tech sector

  .
• Excellent

  facilitation, communication, and interpersonal skills

  .
• Proven ability to create engaging training content and deliver results in a fast-paced environment.
• Flexibility to work with

  cross-functional teams

  and adapt to changing business priorities.

What We Offer

• Exposure to global travel industry processes.
• Opportunity to contribute to organizational

  learning and performance impact

  .
• Professional development and certification sponsorships.
• A collaborative and employee-friendly culture.