Process Trainer

Job Opportunity Process Trainer | International BPO | Bangalore

experienced Process Trainer

Role: Process Trainer

Requirements:

• Minimum

  3 years overall BPO experience

  . (mandatory)
• At least

  1 year on papers as Process Trainer

  (mandatory).
• Strong communication skills in

  English & Hindi

  (both required).
• Experience in

  eCommerce processes

  is preferred.
• Must have conducted

  process trainings for both new hires & existing employees

  .
• Proven track record in

  performance enhancement, CSAT improvement, and AHT management

  .
• Hands-on expertise in

  training delivery, coaching, and feedback sessions

  .
• Exposure to

  content creation, training modules, and continuous learning interventions

  .

Key Responsibilities:

• Deliver engaging and effective

  process training sessions

  for new joiners and existing batches.
• Monitor and evaluate employee performance during nesting and provide corrective coaching.
  
• Partner with Operations and Quality teams to identify

  skill gaps

  and design interventions.
• Play a pivotal role in improving

  Customer Satisfaction (CSAT), reducing AHT, and driving overall performance.

• Develop and maintain

  training content, SOPs, and knowledge repositories.

Important Note:

• Do NOT apply if you do not have prior BPO experience.

• This is an

  urgent requirement candidates are requested to hurry and contact us immediately.

Contact Us:

if you are interested, call immediately