Process Manager - Voice Process

Role & responsibilities

• Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines

• Encourage And Motivate Team To Meet Organizational Goals

• Develop Team Skill Sets And Manage Personal Development Goals For The Team

• Proactively Updates On New Procedure

• Responsible For Staff Retention Within The Team

• Presents Detailed Information And Responds To Questions From Managers, Clients And Customers

• Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor

• Responsible For Feedback And Coaching

• Good MS Office Knowledge

• Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client

• Will Be Responsible For Hourly & Daily Performance

• Will Be Responsible For Client Communication For His Process

• Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them

• Ensure Prompt & Accurate Service & Achievement Of Target

• To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager

• Should Have Good Knowledge Of MS Excel

• Good Communication Skills

• Team Handling Skills

Assistant Manager / Process Manager Operation Domain - CS Voice Process

Walk-in -- Monday to Saturday (10 am to 6pm)

Contact person and details:

Balaji.A

8608808539

(Directly whatsapp Your Resume with subject as Team leader )

Venue and location

IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam

Email: Balaji.a@imarque.co.in