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Process Expert - Hire To Retire

Process Expert - Hire To Retire

Siemens

2 - 7 years

10 - 14 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

workday customer service helpdesk servicenow itil project management operations management team management tat team handling problem management change management process management itsm incident management team leading sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers. We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with.

Youll make a difference by:

Manage helpdesk related queries

Comprise yourself with recent policy changes and any updates within the organization

Process the assigned cases within the defined SLAs

Supporting AskHR team as a front face in handling Siemens queries on policies and procedures

Going the extra mile to achieve first time resolution ensuring employees have an exceptional customer service

Your success is grounded in

2yrs 4yrs of experience into ASK HR.

Work experience on tools such as Workday and Service now tools to guide employees with their queries Have a proactive approach in resolving employee queries

Ensure the user experience is enhanced

This role is based in

Bangalore

. Youll also get to visit other locations in India and beyond, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.

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Process Expert - Hire To Retire