Process Expert

Basic/ Essential Qualifications

• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
• Proven track record of skills and experience on their current role in a banking operational environment.
• Basic knowledge of Know Your Customer (KYC), with a focus on business clients.
• Understanding of KYC/AML regulatory frameworks and controls and the importance of maintaining compliance.
• Skills to identify and drive transformation initiatives focusing Business processes and customer experiences.
• Self-driven and highly motivated, with a strong sense of initiative and the ability to work independently.
• Collaborative team player, with the ability to work effectively with diverse teams and build strong relationships.
• Adopts a growth mindset, continuously seeking opportunities for learning and development.
• Demonstrates all Barclays Values & Mindset behaviors.
  

Desirable Skillsets/ Good To Have

• Basic understanding of Ring-Fencing Regulations and their implications for financial institutions.
• Ability to conduct thorough due diligence and risk assessments for business clients.
• Familiarity with the regulatory requirements and compliance measures associated with Ring Fencing.
• Ability to interpret data, identify trends, and make data-driven decisions.
  

Purpose of the role

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.
  

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.