Process Expert

Key Responsibilities

• Ensures that all store door import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements.
• Reports daily store door movements, service failure issues and other challenges to supervisor.
• Improves inland operations processes.
• Monitors and resolves problems to ensure movement of idle containers.
• Tracks and reports potential demurrage.
• Coordinates with trucker, line and terminal operations to ensure movement of containers as planned.
• Maintains data integrity through accurate inputs/updates to all related systems.
• Implements methods and measures to drive intermodal, positioning and storage costs down.
• Recovers equipment, maintenance and repair costs.
• Achieves expected productivity, timelines and quality targets and controls errors.
• Has responsibility for prompt and effective response to emails.
• Identifies process gaps, cost leakages, cost avoidance/saving ideas and suggestions on process improvements.
• Attends process training/refresher to have required skillsets to carry out tasks in an error-free manner.
• Assist in adhoc projects in line with organization focus.
• Provide suggestions to improve efficiencies.
• Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit.
• Internal/External stakeholder management.
• Hands on with SAP TMS platform and end to end to Landside delivery knowledge to execute operational tasks.
  

Who We Are Looking For

• Minimum of 2-3 years of experience in Maersk or shipping industry.
• Knowledge of Maersk Intermodal & Landside processes, customer service processes.
• Good knowledge in working with MS Office and SAP BI applications/tools.
• Knowledge and understanding of vendor payments, reconciliation, and related queries.
• General awareness of the practical side of Operations.
• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.
• Flexible in terms of business deliverables (spanning from execution activities to reporting etc)
• Ability to support cost/revenue initiatives.