Process Expert

Disputes Credit Card Non-Fraud Analyst

• Must have skills

o 2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer

o Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).

o Analyze customer complaints and transaction histories to identify discrepancies

Ensure compliance with client SLAs, internal controls and regulatory guidelines

o Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines

o Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution

o Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality

o Hands on experience of VISA cards

o Experience with Dispute management applications (Pega or Quavo) and processing platforms

o Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions

o Proven experience in handling escalations and complex dispute investigations

• Preferred Skills:

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