Process Excellence Manager

Senior Manager – Process Excellence (Sales and Service Operation at Ola Electric)

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Senior Manager – Process Excellence

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Key Responsibilities

1. Enterprise Process Transformation

• Redesign end-to-end processes across Sales, Service, SCM, Warehousing, Parts, and Revenue using first-principles thinking.

• Replace legacy practices with automation-first, technology-enabled workflows.

• Build a unified operating system that ensures speed, predictability, and minimal manual intervention.

2. Rapid Diagnostics & Problem Solving

• Conduct deep-dive analyses to identify root causes of operational issues—leakages, delays, process gaps, and system inconsistencies.

• Implement quick corrective actions and convert them into scalable, repeatable processes.

3. Tech + Process Integration

• Collaborate with Product and Engineering teams to convert redesigned processes into systems, dashboards, controls, and digital workflows.

• Ensure all processes are measurable, auditable, and optimized through data.

4. Cross-Functional Leadership

• Align and influence stakeholders across Sales, Service, SCM, Finance, and Field Operations.

• Drive adoption of new processes across a large and distributed network.

• Build a culture of process discipline where teams operate by design—not habit.

5. Governance, KPIs & Control Mechanisms

• Define and implement KPIs for all redesigned processes.

• Establish governance mechanisms such as control towers, audits, RCA loops, and performance reviews.

• Ensure operational excellence at scale with consistent and predictable outcomes.

What You Bring

• 8–15 years of experience in Process Excellence, Business Transformation, Operations Consulting, or large-scale Ops roles.

• Experience in high-scale industries such as Auto/EV, E-commerce, FMCG, Manufacturing, 3PL, or Consulting.

• Strong capability in designing processes from scratch (not just optimization).

• Exposure to Lean, Six Sigma, S&OP frameworks (certifications preferred).

• Ability to thrive in a fast-paced, high-ambiguity environment.

If you’re passionate about building world-class systems and want to shape the future of India’s EV ecosystem, we’d love to hear from you!

Apply now and be a part of the transformation.