Job Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps—including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. Job Summary We are looking for a skilled and culturally rooted Graphic Designer to join our in-house team, supporting brand design across East India—including West Bengal, Odisha, and future markets in the region. The ideal candidate should be comfortable working on both digital and BTL creatives and bring a strong sense of regional culture and communication to their work. Key Responsibilities ● Design digital creatives such as Google and Meta ad banners, WhatsApp statics, and push notification images ● Develop BTL assets including hoardings, standees, cutouts, and other on-ground branding elements ● Collaborate closely with the marketing and on-ground teams to translate campaign ideas into effective visual communication ● Contribute to copy ideation—headlines, taglines, and short-form content with regional relevance (especially in Bengali or Odia, where applicable) ● Maintain visual consistency and brand standards across all design outputs Requirements ● Proficiency in Adobe Creative Suite (Photoshop, Illustrator) and Figma ● Prior experience in both digital and BTL design projects ● Basic creative writing or content ideation experience ● Familiarity with East Indian languages, aesthetics, and cultural nuances—especially Bengali and/or Odia—will be an add on ● Strong attention to detail, time management, and the ability to handle multiple projects Plus Points ● Motion design or video editing (Adobe After Effects, Premiere Pro) ● Illustration or creative storytelling skills ● Experience working in fast-paced or startup environments Why Join Us? ● Open and transparent culture. We embrace openness and promote creativity and ideas from anyone and everyone. ● Impactful role in a fast-growing startup with ample room for career growth. ● Direct influence on creating a dent in India’s transportation ecosystem. ● Collaborative, results-driven team culture Show more Show less
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role We’re looking for a dynamic and driven Growth Manager to lead customer-side growth efforts for our mobility platform in Kerala. This role is central to our mission of building a customer-first ecosystem that is efficient, hyperlocal, and scalable.You will be responsible for planning and executing strategies to increase customer acquisition, drive user engagement, and improve overall customer experience. The ideal candidate is someone who combines creative thinking with strong analytical skills, is deeply attuned to local nuances, and thrives on building from the ground up. Key Responsibilities ● Customer Acquisition & Activation: Develop and lead initiatives to increase app installs, first bookings, and conversion rates. This includes performance campaigns, referral loops, and local activations. ● Hyperlocal Growth Campaigns: Execute neighborhood-specific growth strategies by understanding local mobility behavior, demand pockets, and competitive landscape. ● Onboarding & Lifecycle Marketing: Improve user onboarding journeys and craft personalized communication to drive repeat usage, retention, and long-term loyalty. ● Partnership Development: Build strategic alliances with RWAs, corporates, educational institutions, and local influencers to drive adoption and visibility. ● Retention & Engagement: Monitor churn signals and implement reactivation strategies using email, push notifications, offers, and in-app nudges. ● Data-Driven Optimization: Track key performance metrics (CAC, activation, retention, LTV) and use insights to iterate campaigns and improve funnel efficiency. ● Offline + Digital Integration: Bridge online and offline marketing by blending digital campaigns with high-impact on-ground activations and community-building initiatives. ● Team Leadership & Coordination: Lead a team of growth executives, field marketers, and vendor partners. Collaborate with central teams for design, content, and product alignment. Who You Are ● 3–5 years of experience in customer growth, field marketing, digital campaigns, or GTM functions—preferably in mobility, e-commerce, or consumer tech. ● Proven track record of managing campaigns end-to-end—from planning to execution and analysis. ● Strong analytical mindset with proficiency in Excel, Google Sheets, campaign analytics, and CRM platforms. ● Excellent interpersonal and communication skills—confident dealing with users, vendors, and cross-functional teams. ● Creative problem-solver with an execution-first approach. ● Familiarity with Kerala’s local market dynamics and fluency in Malayalam is a strong advantage. Why Join Us? ● Real Impact: Directly shape how millions of people experience city mobility. ● Autonomy & Ownership: Freedom to experiment, build fast, and create impact at scale. ● Transparent Culture: We value openness, speed, and ideas—irrespective of title or team. ● Learning & Growth: Be part of a growing team solving real-world problems in mobility, logistics, and tech.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role We are looking to hire an Associate Operations Manager to drive growth and run the driver/supply operations in Meghalaya. This role will focus on increasing driver supply, building relationships with auto and cab unions, and working with local and Govt. stakeholders to scale operations efficiently. Key Responsibilities ● Expand Driver Supply : Increase the number of active drivers and ensure online availability of them to take rides ● Build Union Partnerships : Develop strong relationships with auto and cab unions to drive brand loyalty and ensure seamless operations working in tandem with them ● Optimize Supply Metrics : Track and analyze key supply metrics (e.g., driver activity, availability) and implement strategies to improve both quantity and quality. ● Drive Growth in Micro Markets : Analyze local growth metrics and execute marketing initiatives to scale operations in specific areas. ● Collaborate with Government : Engage with local authorities to align with growth requirements and operationally drive marketing initiatives ● Lead a Team : Manage a team of operations executives, providing direction and ensuring alignment with operational goals. Qualifications ● 2 to 3 years of experience in operations or supply chain management (mobility sector experience a plus). ● Strong analytical skills, including proficiency in Excel (pivot tables, formulas). ● Experience working with unions and local stakeholders would be a plus ● Ability to manage and motivate a team in a fast-paced environment. ● Good communication and problem-solving skills. ● Familiarity with Meghalaya’s local market and geography. Khasi (Reading and Speaking) is a must. Why Join Us? ● Real Impact: Directly shape how millions of people experience city mobility. ● Autonomy & Ownership: Freedom to experiment, build fast, and create impact at scale. ● Transparent Culture: We value openness, speed, and ideas—irrespective of title or team. ● Learning & Growth: Be part of a growing team solving real-world problems in mobility, logistics, and tech.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Odisha Yatri – a government-backed ride-hailing platform – is looking for a dynamic Business Operations Manager to lead and scale operations across Odisha. This is a high-ownership role with full accountability of Supply growth (Driver engagement), Demand generation and marketing activations, Customer experience, and Govt. Liaisoning. Key Responsibilities ● Manage end-to-end city operations – driver onboarding, training, availability & service quality. ● Lead a strong on-ground team to drive ride numbers and ensure daily operational execution. ● Engage with driver unions and community groups to build long-term support for Odisha Yatri. ● Actively solve driver issues and help make Odisha Yatri their preferred platform. ● Launch and manage driver engagement campaigns (bonuses, incentives, branding etc.) ● Ensure smooth coordination with government authorities at city and state level. ● Run on-ground branding activities to increase app visibility and public trust. ● Collaborate with growth, tech, and central ops teams for seamless execution. ● Launch new cities across Odisha – from stakeholder alignment to supply ramp-up. ● Own and deliver Growth metrics – including ride growth & retention Who You Are ● Hustler with bias for action and ability to operate in high-growth, ambiguous setups. ● A natural leader with experience managing teams and influencing stakeholders. ● Good in data analysis, process design, and cross-functional collaboration. ● Comfortable with on-ground operations, solving real-world problems. This role requires being on road more than 15 days a month ● Fluent in Odia (must-have) and English/Hindi. Good to Have ● Prior experience in mobility, logistics, e-commerce, or govtech ● Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ● Proven ability to build from 0 to 1, and scale from 1 to 10 ● Strong people management skills ● Bias for action and a "hustler" mindset ● Excellent problem-solving and analytical capabilities ● Fluent in Odia, with strong communication and negotiation skills ● Comfortable working in fast-paced, ambiguous environments ● Bonus: Experience in mobility, logistics, or tech-enabled services Key OKRs ● Supply Growth: # of active drivers, % availability, acceptance rate ● Customer Experience: Average ratings, ticket resolution time, NPS ● Retention: % repeat users (both drivers and riders) ● Cost Efficiency: City-level cost control and operational optimization ● Brand Visibility: Number of activations, city awareness metrics ● City NPS & Ratings
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role We are looking to hire an Associate Operations Manager to drive growth and run the driver/supply operations in Meghalaya. This role will focus on increasing driver supply, building relationships with auto and cab unions, and working with local and Govt. stakeholders to scale operations efficiently. Key Responsibilities ● Expand Driver Supply : Increase the number of active drivers and ensure online availability of them to take rides ● Build Union Partnerships : Develop strong relationships with auto and cab unions to drive brand loyalty and ensure seamless operations working in tandem with them ● Optimize Supply Metrics : Track and analyze key supply metrics (e.g., driver activity, availability) and implement strategies to improve both quantity and quality. ● Drive Growth in Micro Markets : Analyze local growth metrics and execute marketing initiatives to scale operations in specific areas. ● Collaborate with Government : Engage with local authorities to align with growth requirements and operationally drive marketing initiatives ● Lead a Team : Manage a team of operations executives, providing direction and ensuring alignment with operational goals. Qualifications ● 2 to 3 years of experience in operations or supply chain management (mobility sector experience a plus). ● Strong analytical skills, including proficiency in Excel (pivot tables, formulas). ● Experience working with unions and local stakeholders would be a plus ● Ability to manage and motivate a team in a fast-paced environment. ● Good communication and problem-solving skills. ● Familiarity with Meghalaya’s local market and geography. Khasi (Reading and Speaking) is a must. Why Join Us? ● Real Impact: Directly shape how millions of people experience city mobility. ● Autonomy & Ownership: Freedom to experiment, build fast, and create impact at scale. ● Transparent Culture: We value openness, speed, and ideas—irrespective of title or team. ● Learning & Growth: Be part of a growing team solving real-world problems in mobility, logistics, and tech.
Company Description Namma Yatri is a Mobility-as-a-Service (MaaS) platform built to empower drivers and provide seamless, frictionless ride experiences for users. Were not just another ride-hailing app, were reimagining urban mobility from the ground up, with drivers at the center and intuitive design as our backbone. We are looking for a detail-oriented and proactive Finance Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about managing the financial operations of a company with accuracy, efficiency, and integrity. The day-to-day responsibilities will include managing handling day-to-day financial operations, ensuring compliance with internal policies, supporting month-end/year-end close processes, reconciling bank statements, assisting with budget preparation, and ensuring timely statutory filings. Key Responsibilities: ? Work Experience on Zoho Software is required. ? Prepare the Balance sheet, P & L and compare it with the previous year&aposs finalized accounts, Statutory Handling. ? Ensure compliance with statutory laws and financial regulations (GST, TDS, Income Tax, etc.). ? Thorough knowledge of invoicing and vendor payments. ? Monthly Profit and Loss Statement. ? Taking care of Invoices & Payments. Qualification & Experience: ? Bachelors degree in business administration, marketing, or a related field. ? Prior experience of 2 years as an Account Executive or a similar role. ? Strong communication and interpersonal skills. ? Ability to build strong rapport with clients and colleagues. ? Excellent negotiation and persuasion skills. ? Strong organizational and project management skills. ? Proficiency with MS Office Suite. Join the Team: Do you resonate with any of the above You may be just the right person for the team. Show more Show less
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Yatri Sathi – a government-backed ride-hailing platform – is looking for a dynamic Business Operations Manager to lead and scale operations across West Bengal. This is a high-ownership role with full accountability of Supply growth (Driver engagement), Demand generation and marketing activations, Customer experience, and Govt. Liaisoning. Key Responsibilities ● Manage end-to-end city operations – driver onboarding, training, availability & service quality. ● Lead a strong on-ground team to drive ride numbers and ensure daily operational execution. ● Engage with driver unions and community groups to build long-term support for Yatri Sathi. ● Actively solve driver issues and help make Yatri Sathi their preferred platform. ● Launch and manage driver engagement campaigns (bonuses, incentives, branding etc.) ● Ensure smooth coordination with government authorities at city and state level. ● Run on-ground branding activities to increase app visibility and public trust. ● Collaborate with growth, tech, and central ops teams for seamless execution. ● Launch new cities across West Bengal – from stakeholder alignment to supply ramp-up. ● Own and deliver Growth metrics – including ride growth & retention ● Role may involve frequent travel within West Bengal as part of operational oversight. Who You Are ● Hustler with bias for action and ability to operate in high-growth, ambiguous setups. ● A natural leader with experience managing teams and influencing stakeholders. ● Good in data analysis, process design, and cross-functional collaboration. ● Comfortable with on-ground operations, solving real-world problems. This role requires being on road more than 15 days a month ● Fluent in Bengali (must-have) and English/Hindi. Good to Have ● Prior experience in mobility, logistics, e-commerce, or govtech ● Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ● Proven ability to build from 0 to 1, and scale from 1 to 10 ● Strong people management skills ● Bias for action and a "hustler" mindset ● Excellent problem-solving and analytical capabilities ● Fluent in Bengali, with strong communication and negotiation skills ● Comfortable working in fast-paced, ambiguous environments ● Bonus: Experience in mobility, logistics, or tech-enabled services Key OKRs ● Supply Growth: # of active drivers, % availability, acceptance rate ● Customer Experience: Average ratings, ticket resolution time, NPS ● Retention: % repeat users (both drivers and riders) ● Cost Efficiency: City-level cost control and operational optimization ● Brand Visibility: Number of activations, city awareness metrics ● City NPS & Ratings
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across the state of Gujarat, with Ahmedabad as the base location. Unlike city level roles, this position carries statewide accountability – driving growth across multiple cities, towns, and districts. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning across Gujarat. The role will also involve extensive travel across the state, with the possibility of spending weeks at a time in different cities to launch and expand operations Key Responsibilities ● Statewide Operations Management: Oversee end-to-end operations across Gujarat, including driver onboarding, training, availability, and service quality. ● Team Leadership & Execution: Build and lead on-ground teams in multiple cities to ensure operational consistency and scale. ● Key Account Management: Regularly liaise with state and city-level government stakeholders for project updates, performance reviews, and day-to-day coordination. ● Driver Community Engagement: Build and maintain strong relationships with driver unions, cooperatives, and community groups across Gujarat to secure long-term support for Namma Yatri. ● Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice. ● Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth across multiple markets. ● Branding & Marketing Activations: Plan and execute on-ground activities in different cities to enhance app visibility and build public trust. ● Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives. ● Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow ride counts in line with aggressive statewide growth targets. ● City Launches & Expansion: Lead new city launches across Gujarat – from stakeholder alignment to rapid supply ramp-up, often requiring on-ground presence for weeks. ● State Growth Ownership: Own and deliver core state-level growth metrics – including rides, retention, and overall platform performance in Gujarat. Good to Have ● Prior experience in mobility, logistics, e-commerce, or govtech ● Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ● Proven ability to build business from scratch (0 to 1) and scale aggressively during growth phase (1 to 10). ● Strong people skills (team management and stakeholder management). ● Bias for action and a "hustler" mindset. ● Excellent problem-solving and analytical capabilities. ● Strong communication and negotiation skills. ● Comfortable with extensive travel and working in diverse on-ground environments. ● Fluent in Gujarati, Hindi, and English. Key KPIs ● Supply Growth: # of active drivers, % availability, acceptance rate across the state. ● Customer Experience: Average ratings, ticket resolution time, NPS. ● Retention: % repeat users (both drivers and riders). ● Cost Efficiency: State-level cost control and operational optimization. ● Brand Visibility: Number of activations, city awareness metrics. ● State Growth: Total completed rides, city launch success, search-to-ride conversion rate, and trip ratings.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatriare transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabsensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across the state of Gujarat, with Ahmedabad as the base location. Unlike city level roles, this position carries statewide accountability driving growth across multiple cities, towns, and districts. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning across Gujarat. The role will also involve extensive travel across the state, with the possibility of spending weeks at a time in different cities to launch and expand operations Key Responsibilities ? Statewide Operations Management: Oversee end-to-end operations across Gujarat, including driver onboarding, training, availability, and service quality. ? Team Leadership & Execution: Build and lead on-ground teams in multiple cities to ensure operational consistency and scale. ? Key Account Management: Regularly liaise with state and city-level government stakeholders for project updates, performance reviews, and day-to-day coordination. ? Driver Community Engagement: Build and maintain strong relationships with driver unions, cooperatives, and community groups across Gujarat to secure long-term support for Namma Yatri. ? Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice. ? Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth across multiple markets. ? Branding & Marketing Activations: Plan and execute on-ground activities in different cities to enhance app visibility and build public trust. ? Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives. ? Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow ride counts in line with aggressive statewide growth targets. ? City Launches & Expansion: Lead new city launches across Gujarat from stakeholder alignment to rapid supply ramp-up, often requiring on-ground presence for weeks. ? State Growth Ownership: Own and deliver core state-level growth metrics including rides, retention, and overall platform performance in Gujarat. Good to Have ? Prior experience in mobility, logistics, e-commerce, or govtech ? Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ? Proven ability to build business from scratch (0 to 1) and scale aggressively during growth phase (1 to 10). ? Strong people skills (team management and stakeholder management). ? Bias for action and a "hustler" mindset. ? Excellent problem-solving and analytical capabilities. ? Strong communication and negotiation skills. ? Comfortable with extensive travel and working in diverse on-ground environments. ? Fluent in Gujarati, Hindi, and English. Key KPIs ? Supply Growth: # of active drivers, % availability, acceptance rate across the state. ? Customer Experience: Average ratings, ticket resolution time, NPS. ? Retention: % repeat users (both drivers and riders). ? Cost Efficiency: State-level cost control and operational optimization. ? Brand Visibility: Number of activations, city awareness metrics. ? State Growth: Total completed rides, city launch success, search-to-ride conversion rate, and trip ratings. Show more Show less
Company Description Namma Yatri, powered by Moving Tech Innovations Pvt Ltd, is India’s largest community driven, zero-commission ride-hailing movement, empowering drivers and delivering affordable, reliable rides for millions of customers. With 6 lakh+ drivers, 1.3 crore customers, and over 11 crore rides completed, Namma Yatri is not just an app – it is a movement to make mobility open, fair, and transparent. Our zero-commission model ensures that drivers retain 100% of their earnings, while customers enjoy affordable, reliable, and trusted rides. By working hand-in-hand with governments, cooperatives, and local communities, we are shaping the future of mobility in India – one that is sustainable, inclusive, and community-driven. Namma Yatri has disrupted the ride-hailing industry by pioneering a driver-first approach and introducing a Mobility-as-a-Software (MaaS) model. Through a fixed subscription fee for drivers, direct driver-to-driver payments, and complete transparency, the platform created an ecosystem where drivers are true entrepreneurs. This model has been highly appreciated by driver communities and is now being emulated by other incumbents, revitalizing an industry that had remained stagnant for decades. Continuing this spirit of innovation, Namma Yatri recently launched “Namma Transit” – a groundbreaking in-app feature that integrates Bengaluru’s metro, auto-rickshaws, and cabs into a single, real-time navigation platform. Acting as a personal transit assistant, Namma Transit provides door-to-door multimodal journey planning, step-by-step guidance, and real-time alerts, making public transport smoother, faster, and more efficient for commuters. This marks a major step forward in advancing sustainable urban mobility by promoting seamless integration between public transport and shared mobility About the Role Namma Yatri is seeking a strategic and execution-driven City Manager to own and scale operations across Delhi NCR. This role demands end-to-end city-level ownership, including supply & demand growth, customer experience, brand visibility, government partnerships, and cost optimization. The Zonal Manager will be the key leader driving overall growth, ensuring seamless execution and sustainable performance for the city. Key Responsibilities ● City P&L Ownership: Own city-level business performance and ensure sustainable growth. ● Profitability & Efficiency: Drive profitability through cost optimization and operational excellence. ● Team Leadership: Build, lead, and inspire a high-performing city team. ● Performance Management: Set clear goals, track progress, and deliver against targets. ● Strategic Growth: Develop and execute the city’s long-term growth strategy. ● Supply & Demand Expansion: Identify and implement opportunities to grow driver supply and customer base. ● Retention: Ensure strong customer and driver retention across the city. ● Government Relations: Build and maintain relationships with government authorities and unions. ● Regulatory Compliance: Ensure adherence to all city-level transport and operational regulations. ● Representation: Act as the face of Namma Yatri in city-level forums and stakeholder meetings. ● Driver & Rider Experience: Deliver best-in-class engagement and satisfaction for both drivers and riders. ● Issue Resolution: Oversee and resolve escalated driver and customer concerns. ● Brand & Marketing: Lead branding initiatives and city-level marketing activations. ● Cross-Functional Collaboration: Work with central teams to ensure seamless execution of initiatives. ● Market Insights: Provide local intelligence to inform product, growth, and business strategy. ● City Expansion: Lead the launch and growth in new parts of the NCR region. ● Scalability: Build and implement playbooks for rapid rollout across geographies. Good to Have ● Prior leadership experience in mobility, logistics, e-commerce, or govtech. ● Proven record of handling large teams and city-level P&L. ● Experience in government liaison, regulatory compliance, or community engagement. Key Skills & Qualities ● Strong business acumen with proven P&L management skills. ● Strategic thinker with ability to translate plans into action. ● Excellent people management and stakeholder management skills. ● Strong negotiation, communication, and conflict resolution capabilities. ● Data-driven approach with analytical problem-solving mindset. ● Entrepreneurial drive, hustle, and ability to thrive in ambiguity. Key KPIs ● City Growth: Total rides, conversion rates, and city-wide retention metrics. ● Financials: City-level P&L, cost optimization, and revenue growth. ● Supply Health: Active drivers, availability %, acceptance rate. ● Customer Experience: Rider ratings, NPS, resolution time. ● Brand Presence: Awareness, number of successful activations. ● Team Performance: Delivery against targets, team engagement scores.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Yatri Sathi – a government-backed ride-hailing platform – is looking for a dynamic Business Operations Manager to lead and scale operations across West Bengal. This is a high-ownership role with full accountability of Supply growth (Driver engagement), Demand generation and marketing activations, Customer experience, and Govt. Liaisoning. Key Responsibilities ● Manage end-to-end city operations – driver onboarding, training, availability & service quality. ● Lead a strong on-ground team to drive ride numbers and ensure daily operational execution. ● Engage with driver unions and community groups to build long-term support for Yatri Sathi. ● Actively solve driver issues and help make Yatri Sathi their preferred platform. ● Launch and manage driver engagement campaigns (bonuses, incentives, branding etc.) ● Ensure smooth coordination with government authorities at city and state level. ● Run on-ground branding activities to increase app visibility and public trust. ● Collaborate with growth, tech, and central ops teams for seamless execution. ● Launch new cities across West Bengal – from stakeholder alignment to supply ramp-up. ● Own and deliver Growth metrics – including ride growth & retention ● Role may involve frequent travel within West Bengal as part of operational oversight. Who You Are ● Hustler with bias for action and ability to operate in high-growth, ambiguous setups. ● A natural leader with experience managing teams and influencing stakeholders. ● Good in data analysis, process design, and cross-functional collaboration. ● Comfortable with on-ground operations, solving real-world problems. This role requires being on road more than 15 days a month ● Fluent in Bengali (must-have) and English/Hindi. Good to Have ● Prior experience in mobility, logistics, e-commerce, or govtech ● Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ● Proven ability to build from 0 to 1, and scale from 1 to 10 ● Strong people management skills ● Bias for action and a "hustler" mindset ● Excellent problem-solving and analytical capabilities ● Fluent in Bengali, with strong communication and negotiation skills ● Comfortable working in fast-paced, ambiguous environments ● Bonus: Experience in mobility, logistics, or tech-enabled services Key OKRs ● Supply Growth: # of active drivers, % availability, acceptance rate ● Customer Experience: Average ratings, ticket resolution time, NPS ● Retention: % repeat users (both drivers and riders) ● Cost Efficiency: City-level cost control and operational optimization ● Brand Visibility: Number of activations, city awareness metrics ● City NPS & Ratings
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across Delhi and the NCR region. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning. Key Responsibilities ● Statewide Operations Management: Oversee end-to-end operations across Gujarat, including driver onboarding, training, availability, and service quality. ● Team Leadership & Execution: Build and lead on-ground teams in multiple cities to ensure operational consistency and scale. ● Key Account Management: Regularly liaise with state and city-level government stakeholders for project updates, performance reviews, and day-to-day coordination. ● Driver Community Engagement: Build and maintain strong relationships with driver unions, cooperatives, and community groups across Gujarat to secure long-term support for Namma Yatri. ● Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice. ● Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth across multiple markets. ● Branding & Marketing Activations: Plan and execute on-ground activities in different cities to enhance app visibility and build public trust. ● Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives. ● Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow ride counts in line with aggressive statewide growth targets. ● City Launches & Expansion: Lead new city launches across Gujarat – from stakeholder alignment to rapid supply ramp-up, often requiring on-ground presence for weeks. ● State Growth Ownership: Own and deliver core state-level growth metrics – including rides, retention, and overall platform performance in Gujarat. Good to Have ● Prior experience in mobility, logistics, e-commerce, or govtech ● Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ● Proven ability to build business from scratch (0 to 1) and scale aggressively during growth phase (1 to 10). ● Strong people skills (team management and stakeholder management). ● Bias for action and a "hustler" mindset. ● Excellent problem-solving and analytical capabilities. ● Strong communication and negotiation skills. ● Comfortable with extensive travel and working in diverse on-ground environments. Key KPIs ● Supply Growth: # of active drivers, % availability, acceptance rate across the state. ● Customer Experience: Average ratings, ticket resolution time, NPS. ● Retention: % repeat users (both drivers and riders). ● Cost Efficiency: State-level cost control and operational optimization. ● Brand Visibility: Number of activations, city awareness metrics. ● State Growth: Total completed rides, city launch success, search-to-ride conversion rate, and trip ratings.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across the state of Gujarat, with Ahmedabad as the base location. Unlike city level roles, this position carries statewide accountability – driving growth across multiple cities, towns, and districts. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning across Gujarat. The role will also involve extensive travel across the state, with the possibility of spending weeks at a time in different cities to launch and expand operations Key Responsibilities ● Statewide Operations Management: Oversee end-to-end operations across Gujarat, including driver onboarding, training, availability, and service quality. ● Team Leadership & Execution: Build and lead on-ground teams in multiple cities to ensure operational consistency and scale. ● Key Account Management: Regularly liaise with state and city-level government stakeholders for project updates, performance reviews, and day-to-day coordination. ● Driver Community Engagement: Build and maintain strong relationships with driver unions, cooperatives, and community groups across Gujarat to secure long-term support for Namma Yatri. ● Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice. ● Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth across multiple markets. ● Branding & Marketing Activations: Plan and execute on-ground activities in different cities to enhance app visibility and build public trust. ● Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives. ● Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow ride counts in line with aggressive statewide growth targets. ● City Launches & Expansion: Lead new city launches across Gujarat – from stakeholder alignment to rapid supply ramp-up, often requiring on-ground presence for weeks. ● State Growth Ownership: Own and deliver core state-level growth metrics – including rides, retention, and overall platform performance in Gujarat. Good to Have ● Prior experience in mobility, logistics, e-commerce, or govtech ● Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ● Proven ability to build business from scratch (0 to 1) and scale aggressively during growth phase (1 to 10). ● Strong people skills (team management and stakeholder management). ● Bias for action and a "hustler" mindset. ● Excellent problem-solving and analytical capabilities. ● Strong communication and negotiation skills. ● Comfortable with extensive travel and working in diverse on-ground environments. ● Fluent in Gujarati, Hindi, and English. Key KPIs ● Supply Growth: # of active drivers, % availability, acceptance rate across the state. ● Customer Experience: Average ratings, ticket resolution time, NPS. ● Retention: % repeat users (both drivers and riders). ● Cost Efficiency: State-level cost control and operational optimization. ● Brand Visibility: Number of activations, city awareness metrics. ● State Growth: Total completed rides, city launch success, search-to-ride conversion rate, and trip ratings.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across the state of Gujarat, with Ahmedabad as the base location. Unlike city level roles, this position carries statewide accountability – driving growth across multiple cities, towns, and districts. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning across Gujarat. The role will also involve extensive travel across the state, with the possibility of spending weeks at a time in different cities to launch and expand operations Key Responsibilities ● Statewide Operations Management: Oversee end-to-end operations across Gujarat, including driver onboarding, training, availability, and service quality. ● Team Leadership & Execution: Build and lead on-ground teams in multiple cities to ensure operational consistency and scale. ● Key Account Management: Regularly liaise with state and city-level government stakeholders for project updates, performance reviews, and day-to-day coordination. ● Driver Community Engagement: Build and maintain strong relationships with driver unions, cooperatives, and community groups across Gujarat to secure long-term support for Namma Yatri. ● Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice. ● Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth across multiple markets. ● Branding & Marketing Activations: Plan and execute on-ground activities in different cities to enhance app visibility and build public trust. ● Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives. ● Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow ride counts in line with aggressive statewide growth targets. ● City Launches & Expansion: Lead new city launches across Gujarat – from stakeholder alignment to rapid supply ramp-up, often requiring on-ground presence for weeks. ● State Growth Ownership: Own and deliver core state-level growth metrics – including rides, retention, and overall platform performance in Gujarat. Good to Have ● Prior experience in mobility, logistics, e-commerce, or govtech ● Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ● Proven ability to build business from scratch (0 to 1) and scale aggressively during growth phase (1 to 10). ● Strong people skills (team management and stakeholder management). ● Bias for action and a "hustler" mindset. ● Excellent problem-solving and analytical capabilities. ● Strong communication and negotiation skills. ● Comfortable with extensive travel and working in diverse on-ground environments. ● Fluent in Gujarati, Hindi, and English. Key KPIs ● Supply Growth: # of active drivers, % availability, acceptance rate across the state. ● Customer Experience: Average ratings, ticket resolution time, NPS. ● Retention: % repeat users (both drivers and riders). ● Cost Efficiency: State-level cost control and operational optimization. ● Brand Visibility: Number of activations, city awareness metrics. ● State Growth: Total completed rides, city launch success, search-to-ride conversion rate, and trip ratings.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatri—are transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabs—ensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across Delhi and the NCR region. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning. Key Responsibilities ● City Operations Management: Oversee end-to-end city operations, including driver onboarding, training, availability, and service quality. ● Team Leadership & Execution: Lead a strong on-ground team to drive ride numbers and ensure smooth daily operational execution. ● Key Account Management: Regularly liaise with government stakeholders for project updates, performance reviews, and day-to-day coordination. ● Driver Community Engagement: Build and maintain strong relationships with driver unions and community groups to secure long-term support for Namma Yatri. ● Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice. ● Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth. ● Branding & Marketing Activations: Plan and execute on-ground activities to enhance app visibility and build public trust. ● Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives. ● Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow city ride counts in line with growth targets. ● City Launches & Expansion: Lead new city launches across the NCR region – from stakeholder alignment to rapid supply ramp-up. ● Growth Ownership: Own and deliver core growth metrics – including ride growth, retention, and overall city performance. Good to Have ● Prior experience in mobility, logistics, e-commerce, or govtech. ● Experience in driver-side operations, community building, or government liaison will be an added advantage. Key Skills & Qualities ● Proven ability to build business from scratch (0 to 1) and scale aggressively during the growth phase (1 to 10). ● Strong people skills (team management and stakeholder management). ● Bias for action and a "hustler" mindset. ● Excellent problem-solving and analytical capabilities. ● Strong communication and negotiation skills ● Comfortable working in fast-paced, ambiguous environments. Key KPIs ● Supply Growth: # of active drivers, % availability, acceptance rate. ● Customer Experience: Average ratings, ticket resolution time, NPS. ● Retention: % repeat users (both drivers and riders). ● Cost Efficiency: City-level cost control and operational optimization. ● Brand Visibility: Number of activations, city awareness metrics. ● City Growth: Completed rides, search-to-ride conversion rate, and trip ratings.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatriare transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabsensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Namma Yatri is looking for a dynamic Business Operations Manager to lead and scale operations across Delhi and the NCR region. This is a high-ownership role with full accountability for supply growth (driver engagement), demand generation & marketing activations, customer experience, and government liaisoning. Key Responsibilities ? City Operations Management: Oversee end-to-end city operations, including driver onboarding, training, availability, and service quality. ? Team Leadership & Execution: Lead a strong on-ground team to drive ride numbers and ensure smooth daily operational execution. ? Key Account Management: Regularly liaise with government stakeholders for project updates, performance reviews, and day-to-day coordination. ? Driver Community Engagement: Build and maintain strong relationships with driver unions and community groups to secure long-term support for Namma Yatri. ? Driver Issue Resolution: Actively address driver concerns to ensure Namma Yatri becomes their platform of choice. ? Driver Engagement Campaigns: Design and execute initiatives such as bonuses, incentives, and branding to drive supply growth. ? Branding & Marketing Activations: Plan and execute on-ground activities to enhance app visibility and build public trust. ? Cross-Functional Collaboration: Work closely with growth, tech, and central operations teams for seamless execution of initiatives. ? Drive the Conversion Funnel: Own accountability for customer and driver health metrics, monitor key ratios, and grow city ride counts in line with growth targets. ? City Launches & Expansion: Lead new city launches across the NCR region from stakeholder alignment to rapid supply ramp-up. ? Growth Ownership: Own and deliver core growth metrics including ride growth, retention, and overall city performance. Good to Have ? Prior experience in mobility, logistics, e-commerce, or govtech. ? Experience in driver-side operations, community building, or government liaison will be an added advantage. Key Skills & Qualities ? Proven ability to build business from scratch (0 to 1) and scale aggressively during the growth phase (1 to 10). ? Strong people skills (team management and stakeholder management). ? Bias for action and a hustler mindset. ? Excellent problem-solving and analytical capabilities. ? Strong communication and negotiation skills ? Comfortable working in fast-paced, ambiguous environments. Key KPIs ? Supply Growth: # of active drivers, % availability, acceptance rate. ? Customer Experience: Average ratings, ticket resolution time, NPS. ? Retention: % repeat users (both drivers and riders). ? Cost Efficiency: City-level cost control and operational optimization. ? Brand Visibility: Number of activations, city awareness metrics. ? City Growth: Completed rides, search-to-ride conversion rate, and trip ratings.
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatriare transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabsensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. About the Role Namma Yatri a government-backed ride-hailing platform is looking for a dynamic Associate Business Operations to scale operations across Bangalore. This is a high-ownership role with full accountability of Supply growth (Driver engagement), Demand generation and marketing activations, Customer experience, and Govt. Liaisoning. Key Responsibilities ? Manage end-to-end city operations driver onboarding, training, availability & service quality. ? Lead a strong on-ground team to drive ride numbers and ensure daily operational execution. ? Engage with driver unions and community groups to build long-term support for Namma Yatri. ? Actively solve driver issues and help make Namma Yatri their preferred platform. ? Launch and manage driver engagement campaigns (bonuses, incentives, branding etc.) ? Ensure smooth coordination with government authorities at city and state level. ? Run on-ground branding activities to increase app visibility and public trust. Good to Have ? 2 to 3 years of experience in operations or supply chain management (mobility sector experience a plus). ? Worked in driver-side operations, community building or government liaison - Added advantage Key Skills & Qualities ? Proven ability to build from 0 to 1, and scale from 1 to 10 ? Strong people management skills ? Excellent problem-solving and analytical capabilities ? Comfortable working in fast-paced, ambiguous environments ? Bonus: Experience in mobility, logistics, or tech-enabled services Why Join Us ? Real Impact: Directly shape how millions of people experience city mobility. ? Autonomy & Ownership: Freedom to experiment, build fast, and create impact at scale. ? Transparent Culture: We value openness, speed, and ideasirrespective of title or team. ? Learning & Growth: Be part of a growing team solving real-world problems in mobility, logistics, and tech.
Online Reputation Management Specialist - JD Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of apps including Yatri Sathi, Odisha Yatri, and Mana Yatriare transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabsensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. Job Summary We are looking for a proactive and skilled Social Media Customer Support Representative to join our team. The ideal candidate will handle inquiries and resolve issues for both drivers and customers through our social media channels. Fluency in Hindi, English, and Kannada is required. Proficiency in additional languages is a plus. Key Responsibilities ? Customer Interaction: Engage with drivers and customers through various social media platforms (e.g., Facebook, Twitter, Instagram). ? Issue Resolution: Address and resolve customer and driver inquiries, complaints, and issues promptly and professionally. ? Communication: Maintain clear, concise, and empathetic communication in all interactions. ? Documentation: Accurately document all interactions and actions taken in the company's CRM system. ? Feedback Loop: Gather feedback from drivers and customers to identify trends and suggest improvements to the support process. ? Social Media Monitoring: Monitor social media channels for customer and driver mentions, and proactively address any concerns. ? Collaboration: Work closely with other departments to ensure seamless resolution of issues and share relevant feedback. ? Reporting: Generate and share reports on social media interactions, including common issues and resolutions. Experience ? Minimum of 1-2 years of experience in customer support, preferably in a social media role. ? Experience in the transportation or ride-hailing industry is a plus. Skills ? Fluency in Hindi, English, and Kannada is required. ? Proficiency in additional languages is a plus. ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and quick thinking. ? Familiarity with social media platforms and CRM tools Education ? High school diploma or equivalent required. ? Bachelor's degree in a related field is preferred. Preferred Attributes ? Empathy: Ability to understand and share the feelings of drivers and customers. ? Adaptability: Ability to handle multiple tasks and adapt to changing priorities. ? Detail-Oriented: Meticulous attention to detail in documentation and communication. ? Customer-Centric: Strong dedication to providing exceptional customer service. ? Team Player: Ability to work effectively in a team-oriented environment. Why Join Us ? Open and transparent culture. We embrace openness and promote creativity and ideas from anyone and everyone. ? Impactful role in a fast-growing startup with ample room for career growth. ? Direct influence on creating a dent in India's transportation ecosystem. ? Collaborative, results-driven team culture
Company Description Namma Yatri is a Software as a Service (SaaS) / Mobility as a Service (MaaS) platform that enables drivers to seamlessly connect with riders, ensuring frictionless user experiences and hassle-free services for both. As a people-first platform, Namma Yatri and its family of appsincluding Yatri Sathi, Odisha Yatri, and Mana Yatriare transforming urban mobility. We provide cutting-edge technology at utility pricing, fostering partnerships across Samaaj (Society), Sarkaar (Government), and Bazaar (Business) while embracing open networks like ONDC. At Namma Yatri, we are expanding beyond autos to build a comprehensive multi-modal mobility ecosystem. Our goal is to create a seamless, integrated transportation network that offers commuters multiple options- Busses, Metro, Auto, Cabsensuring affordability, convenience, and accessibility. With over 2 lakh rides daily and growing global interest, Namma Yatri is leading the way in accessible, community-driven mobility solutions. Job Summary As the Process Excellence Manager Customer experience , you will play a critical role in improving the end-to-end experience for drivers interacting with Namma Yatri's support ecosystem. You will analyze existing processes, identify gaps, and implement scalable solutions to ensure efficient query resolution, higher satisfaction, and improved productivity across the driver support function. This role blends data-driven problem-solving, process design, and change management to continuously elevate service quality for the driver community. Key Responsibilities ? Map and assess existing support workflows (inbound, outbound, chat, and on-ground interactions) for driver issues. ? Identify inefficiencies, pain points, and opportunities for automation or simplification. ? Understand the process by reviewing support cases, listening to calls, and analyzing Voice of Customer (VOC) data from both drivers and commuters. ? Translate VOC insights into actionable process improvements that enhance experience and efficiency. ? Develop and institutionalize Standard Operating Procedures (SOPs) and best practices for consistent driver experience. ? Monitor KPIs such as First Response Time, Resolution Time, Escalation Rate, and CSAT. ? Use data and root-cause analysis to recommend targeted improvements. ? Partner with the analytics team to design dashboards and performance reports for real-time visibility. ? Collaborate with Product, Engineering, and Operations teams to streamline driver issue handling processes. ? Drive Lean/Six Sigma-based improvement projects within the driver support ecosystem. ? Foster a culture of continuous learning and process discipline among support teams. ? Identify and deploy tools (CRM, ticketing systems, chatbots) to improve support efficiency and consistency. Qualifications & Experience ? 4-6 years of experience in process excellence, customer support operations, or business transformation, ideally within tech or mobility sectors. ? Proven experience in process design, SOP creation, and performance improvement projects. ? Strong command of Lean / Six Sigma methodologies (Green Belt preferred). ? Proficiency in data analysis and reporting tools (Excel, Power BI, SQL, or similar). ? Excellent communication, stakeholder management, and change management skills. ? Experience working with a driver, delivery, or gig workforce is a strong advantage. What You'll Bring ? A deep sense of empathy for drivers and an understanding of their challenges. ? A problem-solving mindset backed by analytical rigor. ? The ability to translate insights into practical, scalable solutions. ? Passion for building processes that drive both operational efficiency and human impact. Why Join Us ? Open and transparent culture. We embrace openness and promote creativity and ideas from anyone and everyone. ? Impactful role in a fast-growing startup with ample room for career growth. ? Direct influence on creating a dent in India's transportation ecosystem. ? Collaborative, results-driven team culture
About Kerala Savaari Kerala Savaari is the first open-network mobility platform designed to offer seamless multi-modal transportation services without the involvement of intermediaries. Cabs are the first among many mobility partners to join the network. The platform is built on the open-source Beckn protocol and follows the common network standards defined by ONDC. These standards enable full interoperability, allowing any buyer app compliant with the network to offer rides through Kerala Savaari. Job Summary We are looking for a creative and enthusiastic Video Editing Intern to join our team for a short-term internship. This role is perfect for someone who enjoys writing, has a flair for content creation, and is eager to learn how to engage audiences across platforms. Job Location : Kochi Responsibilities ● Edit and produce video content for digital and social media platforms. ● Assist in creating short-form content for marketing and awareness campaigns. ● Support post-production tasks including trimming, transitions, audio syncing, and color correction. ● Collaborate with the media team to deliver creative and high-quality visuals. Requirements ● Working knowledge of Adobe Premiere Pro. ● Knowledge of Adobe After Effects is an added advantage. ● Creativity and an interest in short-form content creation. ● Ability to share sample work or a portfolio. ● Ability to edit reels, short videos, teasers, or promotional content. ● Basic knowledge of framing, visual aesthetics, and sound usage. Eligibility Pursuing or in the final year of a degree in Marketing, Communications, Journalism, English, Mass Media, or a related field Why Join Us? ● Hands-on experience in social media strategy and execution ● Opportunity to work closely with a content and marketing team ● A chance to contribute to real campaigns and build your content portfolio