Posted:12 hours ago|
Platform:
On-site
Full Time
• Supervise the order management team and ensure accurate entry and processing of sales orders in SAP.
• Oversee Contract Lifecycle Management (CLM) and pricing uploads within SAP.
• Ensure maintenance of field contracts, sample orders, and return processing for retailers.
• Monitor order status, resolve discrepancies, and handle customer complaints related to order fulfillment.
• Audit digital catalogs and ensure data accuracy across SAP-integrated systems.
• Lead digital product launches and coordinate release schedules.
• Collaborate with internal teams (Sales, Finance, Logistics, Customer Service) to resolve order-related issues.
• Establish and monitor operational metrics (e.g., order accuracy, cycle time, fulfillment rate).
• Evaluate system performance and recommend updates or automation improvements in SAP.
• Maintain documentation for all order management processes, including SOPs and reporting templates.
________________________________________
• Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field.
• Minimum 5 years of experience in Order Management or Operations, with at least 2 years in a supervisory role.
• Hands-on experience with SAP Order Management modules (SD, MM, CLM).
• Strong understanding of pricing, contracts, and digital catalog management in SAP.
• Proficiency in MS Office, especially Excel.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work independently in a fast-paced, dynamic environment.
________________________________________
• Certifications such as APICS, PMP, CPIM, or ITIL.
• Experience with Sterling OMS, Oracle, or other ERP systems is a plus.
• Familiarity with Six Sigma or other process improvement methodologies.
Brillio
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