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Process Assistant, FCD

Process Assistant, FCD

Amazon

1 years

0 Lacs

bengaluru karnataka india

Posted:5 days ago| Platform:

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Skills Required

data management monitoring mentoring training development 5s audit processing flow transportation checks tracking documentation efficiency coordination support inventory audits resolve schedule onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.Key job responsibilities

Daily Management of shift:
Administrative management of associates
Job allocation to associates
Monitoring and mentoring of associates on productivity, quality and safety.
Monitor status of counts and problem solve queues
Responsible for shift quality and associated action plans
Preparing and implementing training and development plans for associates
Conduct a 4M and 5S audit for the respective work stations on a daily basis
Stand-in for Area Manager

About The Team

At FCD(FC Dock) , we are currently a team of 2 Area Managers, 5 Team Leads and Process Assistants. The FCD team plays a critical role in fulfillment centre operations as the final checkpoint in the outbound process before customer orders leave the building.Team MissionThe FC Dock team's primary mission is to ensure that customer orders are accurately shipped out on time, directly impacting customer satisfaction and the overall performance of the fulfillment center. They serve as the crucial bridge between internal fulfillment operations and external delivery networks.Core Responsibilities

Outbound Operations

The FCD team manages several key operational areas:Overseeing the final stage of order processing where packages are loaded onto delivery vehiclesManaging the flow of packages from internal sorting to external carriersCoordinating with transportation partners and last-mile delivery services

Quality & Accuracy

Ensuring all packages are properly labeled, sorted, and staged for the correct carriersConducting final quality checks before shipment departureManaging package tracking and documentation

Performance Management

Tracking and analyzing key performance indicators (KPIs) related to Ship Dock operationsImplementing corrective actions to meet or exceed performance targetsMonitoring dock efficiency, throughput, and on-time departures

Coordination & Support

Working closely with Inbound, Outbound, ICQA (Inventory Control & Quality Assurance), and CRET teamsCoordinating with support functions to maintain safety and operational standardsManaging labor allocation and shift operationsTeam Culture

The Culture Emphasizes

Operational Excellence: Maintaining the highest standards in the final step of order fulfillmentCustomer Focus: Understanding that their work directly impacts delivery promises made to customersCollaboration: Working seamlessly with multiple internal teams and external partnersSafety First: Coordinating with safety teams to ensure secure loading operationsContinuous Improvement: Regular audits (daily DDD, weekly Gemba/process audits) to identify and resolve bottlenecksThe team embodies a sense of urgency and precision, knowing they are the last line of quality control before packages reach customers' hands.

Basic Qualifications

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required

Preferred Qualifications

1+ years of Amazon Amnesty Floor Monitoring experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - KarnatakaJob ID: A3149348

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Process Assistant, FCD