As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - Architecture and Engineering, Core Platform Engineering, you will be an integral part of an agile team focused on developing, improving, and implementing innovative technology products that emphasize security, stability, and scalability. In this key technical role, you will be responsible for delivering essential technology solutions across various technical domains, supporting diverse business functions in achieving the firm's strategic goals. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years of applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability of Java, Spring Boot, Micro services, AWS, Kafka applications Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred qualifications, capabilities, and skills Proficient in Kafka is a plus Knowledge of Performance Engineering and Chaos Engineering

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - Connected Commerce/Payments group, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience leading teams of technologists Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives Experience with hiring, developing, and recognizing talent. Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Ability to tackle design and functionality problems independently with little to no oversight Proficiency in Java/J2EE and REST APIs, Web Services and experience in building event-driven Micro Services and Kafka streaming. Experience in Spring Framework, Spring Boot and AWS Services in public cloud infrastructure Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Working proficiency in developmental toolsets like GIT/Bitbucket, JIRA, Maven Experience working at code level. Preferred qualifications, capabilities, and skills Finance domain experience with United States Banking & Payments industry. Knowledge and working experience on Card Network Payment, Fraud, Settlement. Leading experience of Java Micro services application on AWS/Public cloud platform. Certifications in Java programming or related technologies (e.g., Oracle Certified Professional, Spring Certification). Certifications in AWS (e.g., AWS Certified Solutions Architect – Associate).

JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - Connected Commerce/Payments group, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience leading teams of technologists Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives Experience with hiring, developing, and recognizing talent. Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Ability to tackle design and functionality problems independently with little to no oversight Proficiency in Java/J2EE and REST APIs, Web Services and experience in building event-driven Micro Services and Kafka streaming. Experience in Spring Framework, Spring Boot and AWS Services in public cloud infrastructure Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Working proficiency in developmental toolsets like GIT/Bitbucket, JIRA, Maven Experience working at code level. Preferred qualifications, capabilities, and skills Finance domain experience with United States Banking & Payments industry. Knowledge and working experience on Card Network Payment, Fraud, Settlement. Leading experience of Java Micro services application on AWS/Public cloud platform. Certifications in Java programming or related technologies (e.g., Oracle Certified Professional, Spring Certification). Certifications in AWS (e.g., AWS Certified Solutions Architect – Associate). ABOUT US

JOB DESCRIPTION As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - Architecture and Engineering, Core Platform Engineering, you will be an integral part of an agile team focused on developing, improving, and implementing innovative technology products that emphasize security, stability, and scalability. In this key technical role, you will be responsible for delivering essential technology solutions across various technical domains, supporting diverse business functions in achieving the firm's strategic goals. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years of applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability of Java, Spring Boot, Micro services, AWS, Kafka applications Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred qualifications, capabilities, and skills Proficient in Kafka is a plus Knowledge of Performance Engineering and Chaos Engineering ABOUT US

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will… Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the team's performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need… Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print.

Business Technology Analyst – Global Employer Services Technology Center Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India. We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment. We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC) The Team Organizations today are faced with an increasingly complex global talent landscape. The workforce is more agile, diversified and on demand, leading organizations to re-evaluate their talent models and how they deploy teams globally. An ever-changing geo-political landscape and new tax digital strategies create opportunities for Deloitte to ensure we provide innovative solutions to keep our clients compliant. Global Employer Services (GES) is a market leading ~USD 1.3 billion business with a prestigious client portfolio delivering mobility, reward and compliance services enabled through technology solutions. We are offering a unique opportunity to join our GES Technology team of ~200 professionals worldwide. This high performing, successful team creates innovative new technology products to enable GES services where you will have the platform to drive, influence and contribute to the success of our business. Job purpose: The Data Analytics application Developer (SQL, SSIS) is responsible for partnering with Customers and the teams that achieve the goals of clients/customers. You will be working with cutting edge technology, database, and visualization via dashboards. The important skills for this position are SQL, Microsoft SSIS, data extraction, data modeling, data transformation, and DBA skills. The successful candidate will have a high level of attention to detail, the ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment. This position requires significant customer contact, and you must possess excellent communication, consulting, critical thinking, quantitative analysis, and probing skills to effectively manage client expectations. Applicants should be able to function in a close team environment and communicate within the team. You will also be responsible for managing a team, assigning work, and reporting work status back to the Product team. Key job responsibilities: Developing and maintaining reporting and analytical tools, including dashboards Working with several large, complex SQL databases Experience working in SSRS and writing complex stored procedures Knowledge of Bold reports will be advantageous Experience working on Redshift and Aurora will be beneficial Wrangling data from multiple sources create integrated views that can be used to drive decision making Participating in the design and execution of qualitative or quantitative analyses to help clients with relevant insights Partnering with the technology teams to deliver a robust reporting platform Working with business owners to identify information needs and develop reports/dashboards Performing unit and system level testing on applications Experience managing a team Setting tasks for the team Reporting work status to Product team Reviewing reports developed by other team members Education/Background: BTech/BSc in computer science or information technology Key skills desired 3 to 5 experience working on SSRS Strong knowledge of relational databases such as SQL Server, Oracle Good to have knowledge on any analytics tool (QlikView, QlikSense, Tableau) Knowledge of HTML, XML, JSON, Postman, REST API, MS Excel is a plus. Ability to develop large scale web/database applications Ability to simultaneously work on multiple projects effectively Ability to communicate clearly with business users and project manager Ability to innovate and provide functional applications with intuitive interfaces Ability to interact with individuals at all levels of the organization Ability to share knowledge and work effectively in a team Consistently meet client expectations and project deadlines Good interpersonal, organizational skills Strong commitment to client service excellence Work Location: Hyderabad Shift Timings: 11:00 AM to 8:00 PM || 2:00 PM to 11:00 PM #CA-GSD Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304050

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Global Service Desk Manager, You Will… Manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate a strong understanding of process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Owner of key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Responsible for supervising the team, managing team conflicts, and demonstrating quick decision-making capabilities to maintain sound team health. Review the team's performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Act as a liaison between GSD and other IT and support departments. As Global Service Desk Manager, You Need… Full-time Technical Graduate or relevant post-secondary degree preferred. Must have 12+ years of experience in IT service management. 5+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 7 + years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical awareness with hands-on knowledge and experience on various technologies. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Superior attention to detail with an eye for accuracy.

Business Technology Analyst – Global Employer Services Technology Center Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India. We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment. We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC) The Team Organizations today are faced with an increasingly complex global talent landscape. The workforce is more agile, diversified and on demand, leading organizations to re-evaluate their talent models and how they deploy teams globally. An ever-changing geo-political landscape and new tax digital strategies create opportunities for Deloitte to ensure we provide innovative solutions to keep our clients compliant. Global Employer Services (GES) is a market leading ~USD 1.3 billion business with a prestigious client portfolio delivering mobility, reward and compliance services enabled through technology solutions. We are offering a unique opportunity to join our GES Technology team of ~200 professionals worldwide. This high performing, successful team creates innovative new technology products to enable GES services where you will have the platform to drive, influence and contribute to the success of our business. Job purpose: The Data Analytics application Developer (SQL, SSIS) is responsible for partnering with Customers and the teams that achieve the goals of clients/customers. You will be working with cutting edge technology, database and visualization via dashboards. The important skills for this position are SQL, Microsoft SSIS, data extraction, data modeling, data transformation, and DBA skills. The successful candidate will have a high level of attention to detail, the ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment. This position requires significant customer contact and you must possess excellent communication, consulting, critical thinking, quantitative analysis and probing skills to effectively manage client expectations. Applicants should be able to function in a close team environment and communicate within the team. Key job responsibilities: Developing and maintaining reporting and analytical tools, including dashboards Working with several large, complex SQL databases Experience working in SSRS and writing complex stored procedures Knowledge of Bold reports will be advantageous Experience working on Redshift and Aurora will be beneficial Wrangling data from multiple sources create integrated views that can be used to drive decision making Participating in the design and execution of qualitative or quantitative analyses to help clients with relevant insights Partnering with the technology teams to deliver a robust reporting platform Working with business owners to identify information needs and develop reports/dashboards Performing unit and system level testing on applications Education/Background: BTech/BSc in computer science or information technology Key skills desired 2 to 3 experience working on SSRS Strong knowledge of relational databases such as SQL Server, Oracle Good to have knowledge on any analytics tool (QlikView, QlikSense, Tableau) Knowledge of HTML, XML, JSON, Postman, REST API, MS Excel is a plus. Ability to develop large scale web/database applications Ability to simultaneously work on multiple projects effectively Ability to communicate clearly with business users and project manager Ability to innovate and provide functional applications with intuitive interfaces Ability to interact with individuals at all levels of the organization Ability to share knowledge and work effectively in a team Consistently meet client expectations and project deadlines Good interpersonal, organizational skills Strong commitment to client service excellence Work Location: Hyderabad Shift Timings: 11:00 AM to 8:00 PM || 2:00 PM to 11:00 PM #CA-GSD #CA-HPN Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304048

Nostro Management, VP Job ID: R0385486 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-06-06 Location: Bangalore Position Overview Job Title: Nostro Management, VP Location: Bangalore, India Role Description Division Overview At Deutsche Bank Ivestment Banking (IB) Operations is part of the broader CB, IB and CRU Operations division and it provides the support and control infrastructure that enables the bank to develop and deliver financial products throughout the world. Within IB Ops, professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Margin & Treasury Operations (MTO) comprises of two primary function- Collateral Management & Valuations (CMV and Treasury Operations. Treasury Operations includes Money Market Operations and Nostro Management. Nostro Management operations is responsible for providing a sound cash management capability to manage the movements of cash within DB which is critical for the bank to effectively manage its liquidity. We use the Global Cash Management System (GCMS) to capture contractual flows from various front and back office systems real-time to forecast timely funding requirements for Nostros / Central Banks based on settlement and follow up with the Traders / Desk, etc. as per requirement. The NM ops team in India supports the APAC, EMEA and Americas regions. Position Description Scope of Role Directly responsible for managing the function Efficiently manages initiatives and prioritizes work load to ensure goals are met Develop and implements new processes/procedures to improve operational efficiency and reduce risk Collaborate across teams / functions / regions Key Expectations: Background Treasury or Liquidity Management. Strong organisational skills; ability to identify and prioritise multiple tasks based on criticality, impact and franchise importance. Exceptional communication skills – verbal, written and presentation. Independent problem solver who demonstrates accountability as well as execution capability. Ability to independently coordinate and manage work requirements across multiple business areas and functions. Ability to work in a fast-paced, highly regulated environment. Ability to connect with people as well as desire to learn process flows. Dedication to servicing a demanding internal and external client base. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities CORE RESPONSIBILITIES: The person will be providing oversight and governance for Nostro Management processes that typically have a high level of client servicing, monetary exposure, regulatory risk and reputational /financial loss due to transaction nature, which can impact client relationships. Responsible for day to day running of Nostro Management function globally and line management of 40+ team members. Re-engineering the current process to meet the changing needs of the business. Leading/contributing to various projects which are kicked off in the department to increase efficiency in the process. Responsible to ensure daily tasks are carried out effectively, efficiently and accurately protecting the Bank to any financial and Regulatory risks Responsible for Timely delivery of daily/Weekly /Monthly audit requests processing / customer query resolutions within provided Benchmark with the expected fashion. Complete and Confirm all the activity and escalation of outstanding trade queries as per processing queues Maintain the Quality and completeness as required by the business. Expected to monitor KPIs and KRIs of the process. Lead and contribute to Global initiatives that could be strategic and tactical in nature Should have detailed understating of Funding, reconciliations, settlements processes Strong operations management and project management skills are required. Ability to work independently and deliver results in a high-pressured environment. Ability to understand process risks and ensure timely reporting and escalation of critical risks & non-compliance with policies, standards, and limits. Ability to challenge the status quo and drive automation/process efficiency. Strong attention to detail and accuracy with an ability to notice discrepancies/issues. Strong verbal and written communication skills and effective interpersonal skills. Ability to ask probing questions to gather information and resolve issues and where appropriate, able to articulate own position and reach a consensus in the light of differing views. Close interaction with regional and global teams to ensure consistency in procedures and policy and to stay aware of organizational objectives Ensuring processes and procedures are complied with relevant legal and regulatory requirements Partner with the project team to develop requirements for system enhancements and assist with user acceptance testing. Participate in change the bank (CTB) initiatives of the team as well as domain-wide. Ability to mentor and coach team members. People Management The behaviours provided below should be adopted by all Deutsche Bank employees in relation to their development and management of others. Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organisation, as appropriate Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance Your skills and experience 12-15 years of experience in the financial services industry with strengths including the ability to manage multiple teams servicing across regions Background in Treasury or Liquidity Management. Proven track record of delivery – with clear evidence of Problem solving. Ability to present complex issues/ideas to all levels of management in a highly professional and understandable manner Experience with mentoring new staff to maintain continuity in key functions within the group’s mandate as well as building and maintaining partnerships with key stakeholders Build & maintain strong relationships with on-shore partners and Stakeholders. Strong organizational skills; ability to identify and prioritize multiple tasks based on criticality, impact and franchise importance. Knowledge of Tableau, Alteryx and other self-service analytical and data interpretation tools will be an advantage Essential: Detailed knowledge of the front to back process in an investment banking environment with focus on Treasury. Proven ability to manage multiple product systems. Proven problem solving and troubleshooting skills Desirable: Strong knowledge of Microsoft Office products Proven Change Agent: Able to demonstrate delivery of a change initiative and challenges operating model – identify process improvements and work with both business and support partners to enhance effectiveness of control environment and improve accuracy of reporting Education/ Qualifications Degree in Finance, Commerce or related field, or have a minimum of 12 years of work experience in a Banking/Finance environment. Experience working in a global, cross matrix reporting organization. Professional or Investment banking qualifications are not a must but will be looked upon favourably. How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Company Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com . NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Job Description Understand various TDO processes and execute those processes timely with accuracy Verify and update all records and fields maintained in the DB per the frequency outlined in the applicable Service Level document by using web research (open internet) and/or telephone research. Maintain the accuracy of the Trade Channel DB of store and account records and facts, including hierarchy information, store/business characteristics, store status and geocoding for all covered trade channels and retailers through different sub processes and quality checks. Use NIQ client Input (RetailSync) files as a source to Create/verify/update the Locations DB. Process electronic store lists and/or Paper store lists to update the Locations DB as store lists are received (specific timing varies based on magnitude of list). Updating Locations DB through research using the following sources such as trade journals, industry web sites, and information gathered from NIQ on-sites, NIQ client inquires and other identified sources. Identify & perform process improvement and database source rationalization in order to meet or exceed current productivity SLAs Perform overflow data inquiry research Client Solutioning Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery. Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments. Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities Represent respective operation’s function in discussion with other NOC and in market stakeholders Team Management Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically Qualifications Good command of English (written and verbal) Minimum experience of 8+ years and above in operations Excellent communication with voice and accent to interact with US Locations & within team Expert in MS-Office especially in MS Excel, MS Word, MS PowerPoint Excellent probing Skills to extract the right data in first attempt in least time from the US Locations High level of analytical thinking and decision-making skills in multiple conflicting references Text filter-based research skills, comparing, cross referencing etc. to get accurate results Excellent comprehension skills to determine the Location characteristics from News Articles Understanding of the North American retail landscape (prefered) Bachelor’s degree (preferably but not necessary )in statistical, mathematical, economics, or technical field) Team player with collaborative disposition, flexible and active Ability to work night hours (North American business hours) Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

A Furniture Showroom Retail Sales Specialist is responsible for assisting customers in a furniture showroom by providing expert knowledge, personalized recommendations, and excellent customer service to drive sales. The role typically involves engaging with customers, understanding their needs, and helping them find furniture that fits their preferences and budget. Below is a detailed job description for this role: Job Title: Furniture Showroom Retail Sales SpecialistJob Overview: As a Furniture Showroom Retail Sales Specialist, you will play a key role in enhancing the customer shopping experience by offering professional advice, product knowledge, and exceptional service. Your goal will be to drive sales, build customer loyalty, and ensure that the showroom maintains a high standard of service. Key Responsibilities: Customer Interaction & Sales: Greet customers as they enter the showroom, offering a friendly and welcoming environment. Assess customer needs by asking probing questions to identify their preferences, budget, and specific requirements. Provide expert advice and product recommendations based on the customer’s needs, ensuring they are fully informed about various furniture options. Demonstrate furniture products and explain the features, benefits, and warranty information. Upsell and cross-sell products based on customer preferences and current inventory. Close sales by finalizing customer orders and assisting with the selection of delivery or pickup options. Product Knowledge & Showroom Maintenance: Stay up-to-date with the latest trends in furniture and interior design to provide customers with current and relevant product information. Assist in the merchandising and display of furniture to ensure that the showroom is visually appealing and products are easily accessible. Ensure that the showroom is always clean, organized, and well-stocked, with products appropriately labeled. Customer Service & Relationship Building: Provide exceptional customer service by addressing concerns, complaints, and inquiries in a timely and professional manner. Follow up with customers after purchases to ensure satisfaction and promote customer loyalty. Handle returns, exchanges, and special orders in accordance with company policies. Establish and maintain long-term relationships with customers by offering personalized services and advice. Sales Target & Reporting: Meet or exceed monthly and annual sales targets set by the showroom or store manager. Track sales activities and customer interactions using the store's CRM or sales management system. Report on sales performance, inventory levels, and customer feedback to management. Collaborate with Team Members: Work closely with other sales specialists, inventory staff, and the management team to ensure a seamless customer experience. Assist in training and mentoring new employees or sales associates. Contribute to the overall success of the showroom by maintaining positive team dynamics and participating in team meetings. Qualifications: Experience : Previous retail sales experience, preferably in furniture or home décor, is highly desirable. Skills : Excellent communication and interpersonal skills. Strong sales and negotiation abilities. Knowledge of furniture products, materials, and design trends. Ability to work effectively in a team environment. Ability to multitask and manage time efficiently. Basic math skills for processing transactions and calculating prices. Education : High school diploma or equivalent; additional education or certification in interior design or sales is a plus. Other : Flexibility to work evenings, weekends, and holidays as required. Working Conditions: The role is typically performed in a retail showroom environment. The position may require standing for long periods and lifting furniture or assisting with displays. Sales Specialists should be comfortable working in a fast-paced environment with varying customer traffic. Compensation & Benefits: Competitive base salary with commission-based incentives. Health and dental benefits (where applicable). Employee discounts on products. Opportunities for career growth and advancement within the company. Key Success Factors: Strong customer satisfaction and loyalty. Meeting or exceeding sales targets and quotas. Maintaining a thorough understanding of the showroom’s product inventory. Contributing to a positive, team-oriented work environment. Ideal Candidate Traits: Customer-Focused : Ability to listen to customer needs and provide tailored solutions. Detail-Oriented : Ensuring accuracy in sales, product descriptions, and transactions. Adaptable : Able to handle changing inventory, customer needs, and sales goals. Passionate : A genuine interest in home décor, design, and furniture trends. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Schedule: Fixed shift Supplemental Pay: Commission pay Experience: Retail sales: 3 years (Required) Language: English (Required) Work Location: In person

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services. The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioral skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Moderate level of relevant managed services experience. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About The Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Global Service Desk Manager, You Will… Manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate a strong understanding of process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Owner of key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Responsible for supervising the team, managing team conflicts, and demonstrating quick decision-making capabilities to maintain sound team health. Review the team's performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Act as a liaison between GSD and other IT and support departments. As Global Service Desk Manager, You Need… Full-time Technical Graduate or relevant post-secondary degree preferred. Must have 12+ years of experience in IT service management. 5+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 7 + years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical awareness with hands-on knowledge and experience on various technologies. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Superior attention to detail with an eye for accuracy. Show more Show less

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About The Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will… Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the team's performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need… Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. Show more Show less

Full-time Career Site Team: Operations Company Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Job Description Understand various TDO processes and execute those processes timely with accuracy Verify and update all records and fields maintained in the DB per the frequency outlined in the applicable Service Level document by using web research (open internet) and/or telephone research. Maintain the accuracy of the Trade Channel DB of store and account records and facts, including hierarchy information, store/business characteristics, store status and geocoding for all covered trade channels and retailers through different sub processes and quality checks. Use NIQ client Input (RetailSync) files as a source to Create/verify/update the Locations DB. Process electronic store lists and/or Paper store lists to update the Locations DB as store lists are received (specific timing varies based on magnitude of list). Updating Locations DB through research using the following sources such as trade journals, industry web sites, and information gathered from NIQ on-sites, NIQ client inquires and other identified sources. Identify & perform process improvement and database source rationalization in order to meet or exceed current productivity SLAs Perform overflow data inquiry research Client Solutioning Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery. Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments. Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities Represent respective operation’s function in discussion with other NOC and in market stakeholders Team Management Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically Qualifications Good command of English (written and verbal) Minimum experience of 8+ years and above in operations Excellent communication with voice and accent to interact with US Locations & within team Expert in MS-Office especially in MS Excel, MS Word, MS PowerPoint Excellent probing Skills to extract the right data in first attempt in least time from the US Locations High level of analytical thinking and decision-making skills in multiple conflicting references Text filter-based research skills, comparing, cross referencing etc. to get accurate results Excellent comprehension skills to determine the Location characteristics from News Articles Understanding of the North American retail landscape (prefered) Bachelor’s degree (preferably but not necessary )in statistical, mathematical, economics, or technical field) Team player with collaborative disposition, flexible and active Ability to work night hours (North American business hours) Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion I'm interested I'm interested Privacy Policy Show more Show less

Summary Position Summary Business Technology Analyst – Global Employer Services Technology Center Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India. We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment. We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC) The Team Organizations today are faced with an increasingly complex global talent landscape. The workforce is more agile, diversified and on demand, leading organizations to re-evaluate their talent models and how they deploy teams globally. An ever-changing geo-political landscape and new tax digital strategies create opportunities for Deloitte to ensure we provide innovative solutions to keep our clients compliant. Global Employer Services (GES) is a market leading ~USD 1.3 billion business with a prestigious client portfolio delivering mobility, reward and compliance services enabled through technology solutions. We are offering a unique opportunity to join our GES Technology team of ~200 professionals worldwide. This high performing, successful team creates innovative new technology products to enable GES services where you will have the platform to drive, influence and contribute to the success of our business. Job purpose: The Data Analytics application Developer (SQL, SSIS) is responsible for partnering with Customers and the teams that achieve the goals of clients/customers. You will be working with cutting edge technology, database and visualization via dashboards. The important skills for this position are SQL, Microsoft SSIS, data extraction, data modeling, data transformation, and DBA skills. The successful candidate will have a high level of attention to detail, the ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment. This position requires significant customer contact and you must possess excellent communication, consulting, critical thinking, quantitative analysis and probing skills to effectively manage client expectations. Applicants should be able to function in a close team environment and communicate within the team. Key job responsibilities: Developing and maintaining reporting and analytical tools, including dashboards Working with several large, complex SQL databases Experience working in SSRS and writing complex stored procedures Knowledge of Bold reports will be advantageous Experience working on Redshift and Aurora will be beneficial Wrangling data from multiple sources create integrated views that can be used to drive decision making Participating in the design and execution of qualitative or quantitative analyses to help clients with relevant insights Partnering with the technology teams to deliver a robust reporting platform Working with business owners to identify information needs and develop reports/dashboards Performing unit and system level testing on applications Education/Background: BTech/BSc in computer science or information technology Key skills desired 2 to 3 experience working on SSRS Strong knowledge of relational databases such as SQL Server, Oracle Good to have knowledge on any analytics tool (QlikView, QlikSense, Tableau) Knowledge of HTML, XML, JSON, Postman, REST API, MS Excel is a plus. Ability to develop large scale web/database applications Ability to simultaneously work on multiple projects effectively Ability to communicate clearly with business users and project manager Ability to innovate and provide functional applications with intuitive interfaces Ability to interact with individuals at all levels of the organization Ability to share knowledge and work effectively in a team Consistently meet client expectations and project deadlines Good interpersonal, organizational skills Strong commitment to client service excellence Work Location: Hyderabad Shift Timings: 11:00 AM to 8:00 PM || 2:00 PM to 11:00 PM #CA-GSD #CA-HPN Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304048 Show more Show less

Summary Position Summary Business Technology Analyst – Global Employer Services Technology Center Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India. We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment. We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC) The Team Organizations today are faced with an increasingly complex global talent landscape. The workforce is more agile, diversified and on demand, leading organizations to re-evaluate their talent models and how they deploy teams globally. An ever-changing geo-political landscape and new tax digital strategies create opportunities for Deloitte to ensure we provide innovative solutions to keep our clients compliant. Global Employer Services (GES) is a market leading ~USD 1.3 billion business with a prestigious client portfolio delivering mobility, reward and compliance services enabled through technology solutions. We are offering a unique opportunity to join our GES Technology team of ~200 professionals worldwide. This high performing, successful team creates innovative new technology products to enable GES services where you will have the platform to drive, influence and contribute to the success of our business. Job purpose: The Data Analytics application Developer (SQL, SSIS) is responsible for partnering with Customers and the teams that achieve the goals of clients/customers. You will be working with cutting edge technology, database, and visualization via dashboards. The important skills for this position are SQL, Microsoft SSIS, data extraction, data modeling, data transformation, and DBA skills. The successful candidate will have a high level of attention to detail, the ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment. This position requires significant customer contact, and you must possess excellent communication, consulting, critical thinking, quantitative analysis, and probing skills to effectively manage client expectations. Applicants should be able to function in a close team environment and communicate within the team. You will also be responsible for managing a team, assigning work, and reporting work status back to the Product team. Key job responsibilities: Developing and maintaining reporting and analytical tools, including dashboards Working with several large, complex SQL databases Experience working in SSRS and writing complex stored procedures Knowledge of Bold reports will be advantageous Experience working on Redshift and Aurora will be beneficial Wrangling data from multiple sources create integrated views that can be used to drive decision making Participating in the design and execution of qualitative or quantitative analyses to help clients with relevant insights Partnering with the technology teams to deliver a robust reporting platform Working with business owners to identify information needs and develop reports/dashboards Performing unit and system level testing on applications Experience managing a team Setting tasks for the team Reporting work status to Product team Reviewing reports developed by other team members Education/Background: BTech/BSc in computer science or information technology Key skills desired 3 to 5 experience working on SSRS Strong knowledge of relational databases such as SQL Server, Oracle Good to have knowledge on any analytics tool (QlikView, QlikSense, Tableau) Knowledge of HTML, XML, JSON, Postman, REST API, MS Excel is a plus. Ability to develop large scale web/database applications Ability to simultaneously work on multiple projects effectively Ability to communicate clearly with business users and project manager Ability to innovate and provide functional applications with intuitive interfaces Ability to interact with individuals at all levels of the organization Ability to share knowledge and work effectively in a team Consistently meet client expectations and project deadlines Good interpersonal, organizational skills Strong commitment to client service excellence Work Location: Hyderabad Shift Timings: 11:00 AM to 8:00 PM || 2:00 PM to 11:00 PM #CA-GSD Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304050 Show more Show less

Job description Job Overview: We are seeking a highly motivated and detail-oriented US Healthcare Recruiter to join our MNC client in Pune. Location: On-site, Hinejewadi, Pune (Cab service will be provided for night shifts) Experience: 1+ Years Shift Timing: As per US Time Zones ( Monday to Friday) Joining: 15-30 Days Relocation benefits are provided for outstation candidates. Requirements: Must have at least 01 year plus experience in handling Healthcare US clients. Possess an understanding of US visa terms, process, and US employment legal requirements. Excellent communication skills; verbal and written. Must be a graduate in any discipline Must have all education, and previous employment documentation cleared. Responsibilities: Responsible for sourcing the profiles from various job portals. Aligning interviews with the POC. Able to Understand the nature of the healthcare requirements and work on different Healthcare clients across the US. Sourcing candidates using different portals based on the job description and the skill set requirements. Involved in Executive Search on job boards like Career Builder, Dice, Monster, Tech-fetch, and social media sourcing through Linkedin, Facebook, and Google Search. Screening the profiles according to the job description while asking relevant probing questions. Discussing and negotiating the pay rate and the employment type with the candidate. Submitting relevant profiles to the client while supporting other requisitions simultaneously Conducting cold calls and maintaining a database to follow up with potential candidates Good sourcing skills with the ability to create Boolean search strings. Excellent Communication and interpersonal skills. Team Player Disciplined and Punctual. Ready to work in a high-paced environment and learn new systems, tools, and technology Show more Show less

Company Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Job Description Understand various TDO processes and execute those processes timely with accuracy Verify and update all records and fields maintained in the DB per the frequency outlined in the applicable Service Level document by using web research (open internet) and/or telephone research Maintain the accuracy of the Trade Channel DB of store and account records and facts, including hierarchy information, store/business characteristics, store status and geocoding for all covered trade channels and retailers through different sub processes and quality checks. Use NIQ client Input (RetailSync) files as a source to Create/verify/update the Locations DB. Process electronic store lists and/or Paper store lists to update the Locations DB as store lists are received (specific timing varies based on magnitude of list). Updating Locations DB through research using the following sources such as trade journals, industry web sites, and information gathered from NIQ on-sites, NIQ client inquires and other identified sources. Identify & perform process improvement and database source rationalization in order to meet or exceed current productivity SLAs Perform overflow data inquiry research Client Solutioning Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery. Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments. Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities Represent respective operation’s function in discussion with other NOC and in market stakeholders Team Management Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically Qualifications Good command of English (written and verbal) Minimum experience of 8+ years and above in operations Excellent communication with voice and accent to interact with US Locations & within team Expert in MS-Office especially in MS Excel, MS Word, MS PowerPoint Excellent probing Skills to extract the right data in first attempt in least time from the US Locations High level of analytical thinking and decision-making skills in multiple conflicting references Text filter-based research skills, comparing, cross referencing etc. to get accurate results Excellent comprehension skills to determine the Location characteristics from News Articles Understanding of the North American retail landscape (prefered) Bachelor’s degree (preferably but not necessary )in statistical, mathematical, economics, or technical field) Team player with collaborative disposition, flexible and active Ability to work night hours (North American business hours) Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion Show more Show less

Job Description GLOBAL BANKING & MARKETS We make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and distributing investment research, trading ideas, market information and analysis. OPERATIONS Operations is a dynamic, multi-faceted function that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. YOUR IMPACT Goldman Sachs is a meritocracy where you will be given all the tools to help you develop. At Goldman Sachs, you will have access to excellent training programmes designed to improve multiple facets of your skills portfolio. Our in-house training programme, ‘Goldman Sachs University’ offers a comprehensive series of courses that you will have access to as your career progresses. Goldman Sachs University has an impressive catalogue of courses which span technical, business and leadership skills training. To help you navigate the organisation, you will be given a mentor from outside of your immediate department. This person will be positioned to provide you with objective advice and guidance on your career development. We value internal mobility. The chance to take on new challenges in the firm over time will ensure that you remain stimulated and will help in your continued professional and personal development. Goldman Sachs is an Equal Employment Opportunity Employer and does not discriminate in employment based on age, race, colour, gender, national origin, disability, veteran status, or any other basis that is prohibitedbyapplicablelaw. OUR IMPACT The Goldman Sachs Group, Inc. is a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals. The firm is headquartered in New York and maintains offices in London, Frankfurt, Tokyo, Hong Kong and other major financial centres around the world. Founded in 1869, Goldman Sachs has long sustained a commitment to hiring and training outstanding leaders. Our business principles are rooted in integrity, a commitment to excellence, innovation and teamwork. These values enable us to execute successfully a business strategy that is focused on extraordinary client service and superior long-term financial performance for our shareholders. We conduct our business in increasingly complex markets. Our people must continually find new ways to provide access to capital, manage risk and provide investment opportunities for our clients to enable them to realise their goals. We judge ourselves on our ability to help clients anticipate and respond to changing market conditions and to create opportunities that merit the trust they place in us. We are committed to growing our distinctive Culture and upholding our core values which always place our client's interests first. These values are reflected in our Business Principles, which emphasise integrity, commitment to excellence, innovation and teamwork. Summary JOB SUMMARY AND RESPONSBILITIES Be proactive risk managers such as probing when incidents occur and assessing the risks the teams are running by truly embedding in the businesses. Conduct risk reviews on areas with particular concern and make recommendations/suggestions to socialize and close and risk and control gaps. Challenge the status quo – challenge the risk and control framework to further enhance the control environment Partner with the business units to understand the residual risks that exist after issues are identified and resolved. Engaging with Technology and cross asset teams to achieve this. Risk Analysis – work with the team and other regional/functional Operations groups to identify key risk metrics (e.g. via KRI’s) and highlighting areas of concerns, working with line managers on remediation efforts. Driving the agenda and conversations in risk meetings. Risk & Control Self-Assessment (RCSA) – work with line managers in ensuring the RCSA risk and control templates reflect the current risk environment and vet through RCSA issues raised to ensure proper remediation is in place Work closely with other risk managers in other locations to share key initiatives and best practices; better integrate with the wider Global Markets Risk Management Teams Review and analyze data, generate metrics, and help with ad hoc projects leveraging data analytics Basic Qualifications This role requires an energetic self-starter that can liaise with various Operations and other Federation teams both regionally and globally. Solid experience and prudent knowledge in the Firm’s operational processing and control requirements are required together with strong interpersonal and analytical skills for this role. Excellent communication skills to clearly articulate issues and ideas with different levels across Operations and Federation stakeholders. Strong control mindset with a passion for risk management Strong analytical skills with an ability to understand complex workflows, and excellent attention to details. Should have the ability to perform data analytics using metrics to identify trends and themes Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate financial/analytical skills. Should have knowledge of excel Alteryx and SharePoint and the ability to take data driven decisions using metrics Sound time management skills to be able to effectively prioritize and multi-task Drive and Motivation - Successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks Proven ability to effectively manage operational risks and to develop control enhancements Good interpersonal skills to build strong relationship with key stakeholders within and outside of Operations Good influencing skills to work with the Operations team in challenging the status quo and continuously enhancing the control environment Innovative and flexible in coming up with suggestions and ideas. Looks for new ways to improve current processes and develop creative solutions that are grounded and have practical value Strong project management skills. Keeps current with emerging business, economic and market trends developments related to AML Preffered Qualifications Solid knowledge & experience in the Financial Industry Practical experience working in Operations or risk related roles with 8 -13 years of Industry experience Business Intelligence skills is added advantage, not essential About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer. Show more Show less

JOB DESCRIPTION A career with us is a journey, not a destination. This could be the next best step in your technical career. Join us. As a Lead Architect at JPMorgan Chase within the Consumer & Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for conducting critical architecture solutions across multiple technical areas within various business functions in support of project goals. As a Security Architect, you will lead your team in designing solutions for Cyber, Security, Fraud, and Risk domains. You'll need to understand business goals and requirements to align program and roadmap strategies. Frequent interaction with business and technology stakeholders is essential to ensure alignment and shared understanding of roadmaps. Your role involves defining solutions that utilize Digital-wide or Enterprise-wide assets, incorporating both existing and new technologies. You'll drive proof-of-concepts and pilot implementations to gain insights and make informed decisions. Effective communication across the organization is crucial, requiring you to build professional relationships and convey your domain expertise, vision, and recommendations to senior management. Your solutions will impact both internal and external users, with a focus on external user experience. You'll support architecture deliverables and processes, developing a technology roadmap informed by Business and Technology strategies and industry trends. You'll also influence Annual and Quarterly Roadmap planning. Job responsibilities Develop, communicate, and manage the Technology Roadmap Stay informed on security standards, authentication protocols, and products Lead Special Initiatives as directed by Senior Management Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs Defines the technical target state of their product and drives achievement of the strategy Participates in architecture governance bodies Evaluates recommendations and provides feedback on new technologies Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure and high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years of applied experience Minimum of multiple past experiences in leading a team to architecture implementation of program, platform, and/or domain changes into production Ability to personally architect and drive adoption of solutions and platforms into production Ability to work independently across multiple initiatives simultaneously Ability to work with multiple design and delivery partners including vendors Strong written and verbal communication skills especially in communicating and influencing senior Business and Technology management Strong understanding of project management methodologies and tools including experience with agile delivery Strong skills in internet technology, information architecture, system design and practical cloud native experience Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecture Experience in risk based authentication and step up protective measures Experience in application security, e.g. OAuth, OIDC, FIDO, multi-factor authentication, TLS, securing hybrid native and web apps in mobile platforms Preferred qualifications, capabilities, and skills Fundamental experience in defensive security constructs, including digital signatures, digital certificates, PKI, firewalls Experience with open standards Familiarity with rooting or jail-breaking iOS and Android devices to discover mobile application vulnerabilities Understanding of information security and risk management challenges, issues mitigations and remediation. Strong knowledge of OWASP top 10 security issues for web/ mobile. Remediation patterns. Solid understanding of Data Security and Network Security with a focus on OSI reference model Layer 2- Layer 7. Experience with secure coding practices, threat modeling, and vulnerability assessment. Experience with Zero Trust Model, privileged session management, and cloud security Solid understanding of current web and web application servers. Certifications with CISSP, CISA, and CISM is a strong plus. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Overview: As an Inbound Sales Associate for our UK Inbound Sales Process, you will play a crucial role in converting incoming inquiries and leads into sales opportunities. You will be the first point of contact for potential customers reaching out to us via phone, email, or chat channels. Your primary responsibility will be to engage with these prospects, understand their needs, and effectively position our products or services to meet their requirements. This role requires strong communication skills, a customer-centric approach, and the ability to thrive in a fast-paced sales environment. Key Responsibilities: Customer Interaction: Handle inbound sales inquiries promptly and professionally, delivering exceptional service to every customer interaction. Engage with prospects to understand their needs, address questions, and provide relevant information about our products or services. Needs Assessment: Conduct thorough needs assessments during customer interactions to identify pain points, preferences, and buying motivations. Utilize probing questions and active listening skills to gather valuable insights and tailor solutions accordingly. Product Presentation: Demonstrate a deep understanding of our product offerings, including features, benefits, pricing, and value propositions. Present products or services persuasively, highlighting their unique selling points and positioning them as solutions to customer needs. Sales Conversion: Utilize effective sales techniques and persuasion strategies to convert inbound inquiries into sales opportunities. Overcome objections, handle rejections gracefully, and close sales by showcasing the value proposition of our offerings. Relationship Management: Build rapport and establish trust with customers by providing personalized attention and demonstrating genuine interest in their needs. Foster long-term relationships with clients to encourage repeat business and referrals. Sales Process Efficiency: Manage inbound sales inquiries efficiently, following established processes and workflows to ensure seamless customer experiences. Record accurate and detailed information in CRM systems, update customer profiles, and track progress through the sales pipeline. Performance Metrics: Meet or exceed key performance indicators (KPIs) and sales targets set by the sales management team. Monitor personal performance metrics such as conversion rates, average handling time, and customer satisfaction scores. Qualifications: Proven experience in inbound sales, customer service, or a related field, preferably within the UK market. Excellent communication skills, with the ability to engage customers effectively via phone, email, and chat channels. Strong interpersonal skills and the ability to build rapport with diverse customer segments. Results-oriented mindset with a track record of achieving or exceeding sales targets. Ability to work well under pressure in a fast-paced sales environment. Proficiency in CRM software, Microsoft Office, and other relevant sales tools. Knowledge of sales techniques, objection handling, and negotiation strategies. Flexibility to work shifts, including evenings and weekends, as required. Join Our Team: If you are passionate about sales, thrive on engaging with customers, and enjoy the challenge of converting inquiries into sales opportunities, we encourage you to apply for the role of Inbound Sales Associate. Join our team and be part of a dynamic environment where your contributions drive business success and customer satisfaction. Apply now to take the next step in your sales career! Job Benefits & Perks Eligibility criteria: · The candidate must have experience in International Inbound Sales Process. The candidate must have experience in International Inbound Sales Process Flexible to work in UK shift Should able to join immediately Must have English Fluency Benefits: Fixed Salary Process: Inbound Voice Customer Support Shift: UK Shift (12.30 PM to 09.30 PM) Candidates from Gurugram will be given preference Both Side Cab will be provided 1 Time Meal will be given. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Compensation Package: Commission pay Performance bonus Quarterly bonus Yearly bonus Schedule: Fixed shift Monday to Friday Education: Secondary(10th Pass) (Preferred) Experience: International voice process: 1 year (Required) Inbound voice: 2 years (Preferred) Inside sales: 1 year (Preferred) Language: English (Required) Location: Gurugram, Haryana (Required) Work Location: In person